A friend and I had reservations to stay at this property Feb 6 - 10th. Although I was in the Emergency room on Feb 3 and we needed to cancel our whole trip, which included a week on Kauai , as I would be unable to travel. My friend called both the Hotel directly and Expedia to try to cancel, after about 4 calls and countless hours on hold. We thought it had been canceled and we would be stuck with the total stay. Now to receive a Review of our stay, is insulting and a ridiculous request!! Needless to say, we will never stay at the property or use Expedia again!!!