Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 25, 2014
Hotel was adequate, but nothing special. Location was convienient.
Comment from Hotel Management
Sep 28, 2014 by Nora, Hotel Management
Aloha, Thank you for your review on Expedia. We appreciate your feedback and use it to further improve our hospitality. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel within walking distance to Waikiki

Posted Sep 23, 2014
Pros: Atmoshere is relaxing, staff friendly and comfortable beds
Cons: Wifi in rooms
Location: Close to food, ABC shops Alamo a centre, pink trolley for free, close to Waikiki beach. Very pleasant
Nice hotel within walking distance to Waikiki beach. Close to transport. Generally first stop to drop off from airport. Convenient end to alamao centre. Staff are really friendly and helpful. Beds are really comfortable. This is my 3rd visit. Affordable and comfortable great facilities
Comment from Hotel Management
Sep 28, 2014 by Nora, Hotel Management
Aloha, Thank you for your review on Expedia and thank you for staying with us for the third time. We really appreciate the feedback we receive and we are glad that we met your expectations. Our hotel is centrally located in Waikiki where shops, restaurants and entertainment are just a few steps away and the beach is a good 10 minute walk from our hotel. The pink line trolley is a part of our Waikiki Connection program where you can use your OHANA hotel key as a pass. We are glad that you had the opportunity to experience a ride on the pinkline trolley. Thank you for your wonderful comments and we look forward to your return visit to our hotel. Mahalo, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Couples
by A verified traveler from ottawa

nice hotel great staff

Posted Sep 21, 2014
wanted king bed and kitchennette got king bed after 2 days but no kitchennette staff was great and very helpful restaurants were plentyful within walking distance and so were the bus activities we planned for
Comment from Hotel Management
Sep 28, 2014 by Nora, Hotel Management
Aloha, Thank you for taking the time to write a review on Expedia. We appreciate the feedback we receive and use it to further improve our hospitality. Please accept our sincere apologies if we were not able to fulfill your requests upon check in. We try to make every attempt to accommodate all our guests’ requests. Occasionally during high occupancy periods, we are not able to provide and fulfill all our guests exactly what they desire. It is always our goal to have each of our guests be satisfied with our services and accommodations. While we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager
3 out of 5
Recommended
for Other
by A verified traveler from sydney

Fine for the price

Posted Sep 14, 2014
Pros: Clean and quiet, good value
Cons: Decor and wifi in the rooms.
We spent two nights here in a quiet, clean room with a comfortable king-sized bed. Staff are friendly. The main drawback is the lack of wifi in the rooms so the foyer is always crowded with people checking emails etc.
Comment from Hotel Management
Sep 26, 2014 by Nora, Hotel Management
Aloha, Mahalo for taking the time to write a review about our hotel. The feedback we receive measures the quality of our service to our guests. For most of us, technology plays a important role in our lives and one of those is being able to connect to the internet to do business. I am happy to announce that we are now in the planning stages of extending wifi connectivity in all of our rooms. Thank you for your kind remarks about our employees and our rooms. I am glad to be able to respond to your concerns. Mahalo, Amante Castro Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Hotel location

Posted Sep 1, 2014
Pros: Excellent location and staff - they're so helpful that what you need to do is ask for their advice.
Cons: No breakfast and food at the hotel, however, there are lots of choices around the area.
Location: Beach, shopping at Galleria and walking comfortably in the area...of course, the trolley tour is an excellent option for sightseeing in Honolulu.
Very close to everywhere you want to go in Waikiki - beach, shopping and trolley which can being us to most of the attractions in Honolulu. I feel so fortunate to select this hotel to stay for my visit in Honolulu. Thank you.
Comment from Hotel Management
Sep 20, 2014 by Nora, Hotel Management
Aloha, Thank you for taking the time to write a review about our hotel on Expedia. We are glad that your expectations were met. Yes, our hotel is in the center of Waikiki where shops, entertainment and restaurants are just a few steps away. The IHOP restaurant located in the lobby level of our hotel is open 24/7. Mahalo for staying with us. Sincerely, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, Aust

nice clean central hotel

Posted Aug 31, 2014
Pros: good location
Location: all things waikiki
the hotel was in a good location, while not on the beach it was affordable with major shopping and restaurants close by. only 2 blocks from the beach ( 5min walk )
Comment from Hotel Management
Sep 20, 2014 by Nora, Hotel Management
Aloha, Thank you for taking the time to write a review about our hotel. I am glad that your expectations were met. Yes, our hotel is located in the heart of Waikiki where shops, dining and entertainment are just a few steps away and the famous Waikiki beach is just 5 minutes away by foot. Again, thank you for staying with us. We look forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
2 out of 5
by A verified traveler from California

Posted Aug 26, 2014
Noisy. Heard sirens all night. Bathroom had mold growing in it. Old and dingy looking hotel room. Pool is a joke. Its the size of a hot tub.
Comment from Hotel Management
Sep 20, 2014 by Nora, Hotel Management
Aloha, Thank you for submitting your review on Expedia. Your comments are important to us and we are concerned that our housekeeping services is inadequate. Please accept our sincere apologies if we did not meet your expectations. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. Our goal is to have each of our guests be satisfied with our services. While we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Sincerely, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Families
by A verified traveler from ellensburg Washington

Family Vacation

Posted Aug 26, 2014
The room was small, but even with the rollaway bed it was workable. We stayed for an entire week. Us and our two teens. The only down side was the noise. The street noise was 24 hours a day, even with the sliding door closed it was a lot. And we could hear the toilet flush in other rooms. Next time we will book a room on the other side away for the street. All of that being said, the rooms were very clean, the beds comfy, staff very helpful and the location an easy walk to just about everywhere, and if too far, the pink line trolly was easy to access, and free for two people per room key. Yes, we would stay here again and/or recommend to a friend.
Comment from Hotel Management
Aug 31, 2014 by Nora, Hotel Management
Aloha, Thank you for taking the time to write a review about our hotel on Expedia. We are excited to know that we met you expectations. Our goal is to provide each of our guests, clean and comfortable accommodations and feel good about recommending our hotel to their friends and acquaintances. I am glad that you had the opportunity to experience a ride on the Pink Line trolley. This is just one of the many great amenities the OHANA hotels offer their guests. Thank you for your kind remarks about our employees. You can be assured I will relay this to our staff. Mahalo, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Comfortable and friendly

Posted Aug 22, 2014
Pros: The staff and the fridge in the room.
Cons: More lighting and more plugs, but I'm sure that would be a major overhaul. Just bring a power cord.
Location: We did not hit the beach, but it looked like it would have been a bit of a walk. We found a couple restaurants nearby which were nice.
Others commented about the parking garage - and yes, it is completely terrifying. However, some of the best staff are there to help you out (and in). I was driving a Jeep Grand Cherokee, far larger than my normal car, and if I hadn't had their direction (and my mother with her handicap placard) it could have been much worse. The room was comfortable and about the same size as most hotels I stay in. Plus, it had a fridge, which made our stay just perfect. First day there we got drinks and donuts and that lasted us all week long for breakfasts. My mother made mention several times that a light by the closet would have been handy. We also quickly ran out of plugs for charging our 8 devices among 3 travelers, and there are NO plugs that we could find by the bed, so getting up for the alarm on your phone meant running in to the bathroom. We would very likely stay here again, but only if I have a smaller rental car next time!
Comment from Hotel Management
Aug 31, 2014 by Nora, Hotel Management
Aloha, Thank you for submitting your comments on Expedia. We appreciate your feedback and we’ll use it to further improve the quality of our service. Yes, our parking garage can be challenging and we are always on the look-out on how we can improve in this area. We appreciate being able to respond to your concerns and I am glad that you had a comfortable stay with us. Mahalo, Amante Castro Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from L.

Hope you drive a compact...

Posted Jul 27, 2014
The one bedroom suite was fine for an overnight work trip with two other coworkers. Location was good; very close to the Royal Hawaiian Shopping Center. The parking structure was like an Indiana Jones ride with very narrow driveways connecting the floors; we struggled even with our Toyota Corolla rental.
Comment from Hotel Management
Aug 5, 2014 by Nora, Hotel Management
Aloha, Mahalo for submitting your review on Expedia. We appreciate your feedback and we will use it to improve our service. Yes, parking can be challenging and we are always on the look-out on how we can improve in this area. I am glad to be able to respond to your concern. Mahalo, Amante Castro Guest Service Manager