Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Other
by A verified traveler from sydney

Fine for the price

Posted Sep 14, 2014
Pros: Clean and quiet, good value
Cons: Decor and wifi in the rooms.
We spent two nights here in a quiet, clean room with a comfortable king-sized bed. Staff are friendly. The main drawback is the lack of wifi in the rooms so the foyer is always crowded with people checking emails etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Hotel location

Posted Sep 1, 2014
Pros: Excellent location and staff - they're so helpful that what you need to do is ask for their advice.
Cons: No breakfast and food at the hotel, however, there are lots of choices around the area.
Location: Beach, shopping at Galleria and walking comfortably in the area...of course, the trolley tour is an excellent option for sightseeing in Honolulu.
Very close to everywhere you want to go in Waikiki - beach, shopping and trolley which can being us to most of the attractions in Honolulu. I feel so fortunate to select this hotel to stay for my visit in Honolulu. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, Aust

nice clean central hotel

Posted Aug 31, 2014
Pros: good location
Location: all things waikiki
the hotel was in a good location, while not on the beach it was affordable with major shopping and restaurants close by. only 2 blocks from the beach ( 5min walk )
2 out of 5
by A verified traveler from California

Posted Aug 26, 2014
Noisy. Heard sirens all night. Bathroom had mold growing in it. Old and dingy looking hotel room. Pool is a joke. Its the size of a hot tub.
4 out of 5
Recommended
for Families
by A verified traveler from ellensburg Washington

Family Vacation

Posted Aug 26, 2014
The room was small, but even with the rollaway bed it was workable. We stayed for an entire week. Us and our two teens. The only down side was the noise. The street noise was 24 hours a day, even with the sliding door closed it was a lot. And we could hear the toilet flush in other rooms. Next time we will book a room on the other side away for the street. All of that being said, the rooms were very clean, the beds comfy, staff very helpful and the location an easy walk to just about everywhere, and if too far, the pink line trolly was easy to access, and free for two people per room key. Yes, we would stay here again and/or recommend to a friend.
Comment from Hotel Management
Aug 31, 2014 by Nora, Hotel Management
Aloha, Thank you for taking the time to write a review about our hotel on Expedia. We are excited to know that we met you expectations. Our goal is to provide each of our guests, clean and comfortable accommodations and feel good about recommending our hotel to their friends and acquaintances. I am glad that you had the opportunity to experience a ride on the Pink Line trolley. This is just one of the many great amenities the OHANA hotels offer their guests. Thank you for your kind remarks about our employees. You can be assured I will relay this to our staff. Mahalo, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Comfortable and friendly

Posted Aug 22, 2014
Pros: The staff and the fridge in the room.
Cons: More lighting and more plugs, but I'm sure that would be a major overhaul. Just bring a power cord.
Location: We did not hit the beach, but it looked like it would have been a bit of a walk. We found a couple restaurants nearby which were nice.
Others commented about the parking garage - and yes, it is completely terrifying. However, some of the best staff are there to help you out (and in). I was driving a Jeep Grand Cherokee, far larger than my normal car, and if I hadn't had their direction (and my mother with her handicap placard) it could have been much worse. The room was comfortable and about the same size as most hotels I stay in. Plus, it had a fridge, which made our stay just perfect. First day there we got drinks and donuts and that lasted us all week long for breakfasts. My mother made mention several times that a light by the closet would have been handy. We also quickly ran out of plugs for charging our 8 devices among 3 travelers, and there are NO plugs that we could find by the bed, so getting up for the alarm on your phone meant running in to the bathroom. We would very likely stay here again, but only if I have a smaller rental car next time!
Comment from Hotel Management
Aug 31, 2014 by Nora, Hotel Management
Aloha, Thank you for submitting your comments on Expedia. We appreciate your feedback and we’ll use it to further improve the quality of our service. Yes, our parking garage can be challenging and we are always on the look-out on how we can improve in this area. We appreciate being able to respond to your concerns and I am glad that you had a comfortable stay with us. Mahalo, Amante Castro Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from L.

Hope you drive a compact...

Posted Jul 27, 2014
The one bedroom suite was fine for an overnight work trip with two other coworkers. Location was good; very close to the Royal Hawaiian Shopping Center. The parking structure was like an Indiana Jones ride with very narrow driveways connecting the floors; we struggled even with our Toyota Corolla rental.
Comment from Hotel Management
Aug 5, 2014 by Nora, Hotel Management
Aloha, Mahalo for submitting your review on Expedia. We appreciate your feedback and we will use it to improve our service. Yes, parking can be challenging and we are always on the look-out on how we can improve in this area. I am glad to be able to respond to your concern. Mahalo, Amante Castro Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good proximity to public transport

Posted Jul 5, 2014
Pros: Cost
Cons: Noise, wifi in room
Location: Use the trolley go everywhere
Stayed at hotel twice during our visit noise from sports bar could be heard on the 16th floor, ppl noise was bad from the street on the 7th floor. Staff were excellent but could have told us about trolley service on arrival. No wifi in room was disappointing sitting in busy lobby wasnt pleasant
Comment from Hotel Management
Jul 15, 2014 by Nora, Hotel Management
Aloha, Mahalo for submitting your review on Expedia. We appreciate the feedback we receive from our guests and use this to further improve our service. Please accept my sincere apologies for the trolley service not being mentioned upon your arrival. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. We are also in the planning stages to adding WIFI connectivity in our rooms. Mahalo nui loa, Amante Castro Guest Service Manager
2 out of 5
by A verified traveler from Vancouver

Good location

Posted Jul 4, 2014
We had an old and outdated room in the oldest tower. It was very noisy from the outside of the hotel as well as the inside and the ceiling in the bedroom was black from the air con unit on the wall.
Comment from Hotel Management
Jul 20, 2014 by Nora, Hotel Management
Aloha, Mahalo for submitting your review.We appreciate when our guests take the time to share their experiences with us. Please accept our sincere apologies for your dissatisfaction with our services and accommodations on your recent stay with us. We are concerned that you felt our housekeeping services were inadequate. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. I do hope you will give us another opportunity to serve you. Mahalo, Amante Castro Guest Service Manager
2 out of 5
by A verified traveler from Santa Clara, CA

Ohana Waikiki Malia

Posted Jul 4, 2014
Pros: The beds in the bedroom were firm which I preferred. Not much else that I liked about this hotel.
Cons: A lot of things but too many to mention here. The rooms really need to be remodeled. The mold I found in the ceiling of the bathroom is unacceptable.
Location: The hotel was about 2 blocks away from the beach which was not bad, Parking was also close but be prepared to pay $25/day for this convenience.
The hotel was definitely not what we expected. When we entered the room, it had a very musty and awful smell. We had to leave the doors and the balcony door open for an hour to try and air the room out but it really did not help too much. There was mold in the ceiling of the bathroom and the fan in the bathroom did not work so the steam from the shower had nowhere to go. This required me to clean the mirror after every shower which was inconvenient. In the morning, I went to make coffee and found someone's old coffee grinds still in the maker which was sort of disgusting to say the least. I gave up on making coffee for the rest of my stay here. There was also lint on the floor behind the couches in the front room area as it appears that housekeeping had ignored to vacuum the whole room. The lamp in the front room had an issue where the bulb dislodges from the base unit so I had t go in and make a repair of this on my own so that the lamp shape would sit upright in the housing as it was supposed to. There were a few other issues but I think you get the point here. I have stayed in "value ranked" hotels in the past that were way better than this hotel and I certainly expected more from a hotel that I paid $189/night for.
Comment from Hotel Management
Jul 9, 2014 by Nora, Hotel Management
Aloha, Thank you for submitting your review on Expedia. Please accept our sincere apologies for your dissatisfaction with your overall stay with us. We pride ourselves on attention to detail and unsurpassed guest service and are concerned about this situation. The comments that we generally receive from our guests are usually very good. In your particular situation, we failed to meet the standards that we expect from our employees. We are very concerned that you felt our housekeeping and maintenance services were inadequate and that you were disappointed with your experience at the OHANA Waikiki Malia Hotel. I have spoken to the managers in charge of these areas and asked them to take appropriate measures to rectify the situation. It is always our goal to have each of our guests be satisfied with our services. Since we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel