Ratings based on 1,358 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

Wonderful hotel!

Posted Aug 11, 2014
Would stay here again!! Loved everything about it.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

lovely dining by the sea food very good

Posted Aug 10, 2014
Pros: great location,
Cons: nothing
Location: near shopping and nice dining
staff were very helpful, left my amex card at when paying bill, and it was returned to me next evening
Comment from Hotel Management
Aug 13, 2014 by Guest Services, Hotel Management
Thank you for choosing to stay with us at the Outrigger Reef on the Beach! We appreciate you taking the time to share your experience. We’re delighted to hear that you enjoyed your comfortable room accommodations and enjoyed the location of the hotel near all the popular shops and restaurants. In addition, we appreciate your positive feedback on our helpful staff as our staff’s goals are to enhance our guest’s experiences here at the Reef We hope that you provide us another opportunity to serve you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

great service

Posted Aug 8, 2014
Great Hawaiian atmosphere. Front desk people are friendly The room was nice. Pool is nice size.
Comment from Hotel Management
Aug 13, 2014 by Guest Services, Hotel Management
Aloha and mahalo (thank you) for taking the time to post a review of the Outrigger Reef on the Beach. We really appreciate the feedback we receive and use it to improve our hospitality and recognize our employees. You can be assured we will share this with our hotel staff. Looking forward to your return visit with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with great staff.

Posted Aug 3, 2014
Beds were not very comfortable. Had to pay extra for 4th person in the room?
Comment from Hotel Management
Aug 7, 2014 by Guest Services, Hotel Management
Aloha & Mahalo for choosing to stay at the Outrigger Reef on the Beach! It is quite unfortunate that our room did not meet your expectations. Although we make every attempt to meet the expectations of our guests, occasionally we are not able to provide all of our guests with exactly what they desire. Thank you for giving us a try!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay Area

Good hotel

Posted Jul 26, 2014
Pros: The room was nice and comfortable.
Cons: I would have liked a small microwave oven to heat up leftover foods from eating out.
Location: Great location to shop, walk, aand esp go to the beach.
I have stayed in this hotel before the remodel and had a good stay. I like the rooms much better now with the remodel. Enjoyed my stay. I wished I had time to check out more of the facilities.
Comment from Hotel Management
Jul 29, 2014 by Guest Services, Hotel Management
Thank you for choosing to stay with us again at the Outrigger Reef on the Beach! We appreciate you taking the time to share your experience and tips. We’re delighted to hear that you enjoyed remodeled room and the location of the hotel around all of the popular shops and restaurants. We look forward welcoming you back real soon to enjoy more of the facilities!
3 out of 5
by A verified traveler from California

Typical Hawaiian attitudes.

Posted Jul 24, 2014
Expecting a 5 star, upon arrival I got a Hilton Hawaiian room & accommodations @ a 5 star rate 500$ a night. Staff showed attitude a majority of the trip, bird got into my room, I called to have housekeeping change the bed sheets & mop the floors. When I returned after an hour & a half the room was untouched. Not to say birds typically get into someone's room during there stay. It simply had me wondering... Do they even bother changing sheets after someone's stay.... Simply put, rather then going over everything that went wrong at the hotel. If your going to spend 4 seasons money, go with the Halekulani Hotel right next door much more accommodating. I'm a regular visitor to the Hawaiian islands - everyone makes mistakes, trying this hotel was mine. Aloha!
Comment from Hotel Management
Jul 30, 2014 by Guest Services, Hotel Management
Aloha and thank you for your comment. Our housekeepers are trained to do their best and our sincere apologies for your experience. We pride ourselves on our hospitality and hope you will give us another opportunity in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Strongly Recommend This Hotel!

Posted Jul 23, 2014
Pros: Clean, friendly staff, no resort fees, free Wifi, great pool area, great location.
Cons: WiFi signal at pool
Location: ian; Close to all restaurants and shopping
Always a bit concerned when staying at an "older" hotel, but this one went through a MAJOR renovation and nothing about it is "old"! My grandparents had stayed here over 20 years ago, and there is a reason why it is still one of the best hotels in Waikiki. Very clean, staff was VERY helpful and friendly, awesome location, great pool area with ample chairs (all the time!) in the sun and shade, and happy hour at pool bar is great ($3 beer!). Free WiFi, NO resort fees (good luck finding that anywhere else in Waikiki!) I strongly recommend staying at this hotel...I don't have any negatives aside from weaker WiFi signal in pool area. :)
3 out of 5
by A verified traveler from Austin

Mediocre

Posted Jul 20, 2014
This is my first negative review of any facility. The staff was not friendly and made us feel like they were too busy for us. We were told by several staff members that they were very full as if to excuse their lack of friendliness.
Comment from Hotel Management
Jul 26, 2014 by Guest Services, Hotel Management
Aloha Jim! I apologize that our team did not seem friendly as that is what we pride ourselves the most in - our Hawaiian hospitality. I hope that you can consider us again so we can properly share our Aloha with you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Has a great pool and easy access to beach.

Posted Jul 18, 2014
Our 6th time of staying at the hotel and we keep going back due to location and staff friendliness. Very family friendly. Only criticism is they need to recognise frequent stayers.
Comment from Hotel Management
Jul 20, 2014 by Guest Services, Hotel Management
Thank you for choosing to stay with us again at the Outrigger Reef on the Beach! We appreciate you taking the time to share your experience. We’re delighted to hear that you enjoyed our beachfront hotel in Waikiki and appreciate your positive feedback on our family friendly staff as our staff’s goals are to enhance our guest’s experiences here at the Reef. We also appreciate your constructive feedback, which we will review to see how we can improve our services. We look forward welcoming you back real soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Very nice hotel close to beach

Posted Jul 17, 2014
Pros: All staff were very helpful and nice.
Location: Put your walking shoes on unless you want to pay for taxi or shuttle
Great hotel, great restaurants at hotel, nice bar, did not like the way wyndham would keep after you to do their time share program every time you would book reservations for different events though the hotel. Other than that our experience at this hotel was excellent. Watch out for time change, hard to get use to from Indiana.
Comment from Hotel Management
Jul 26, 2014 by Guest Services, Hotel Management
Aloha Mike, and thank you for your review of your recent stay at the Outrigger Reef on the Beach. We apologize for your disappointing experience with the Wyndham sales representatives. We are happy to hear that other than that, you had an excellent experience. We hope you can return again soon, should you desire to venture from Indiana again. We would love to be your host again!