Ratings based on 1,873 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Abingdon, Maryland

Right in the middle of paradise

Posted Jan 26, 2015
Pros: Right in the middle of the action. Dukes Restaurant, Hula Grill, Hula Pie
Cons: Parking
Location: Mai Tai Bar, Diamond Head, Surfing, Dukes
Outrigger on Waikiki is right in the middle of the action on Waikiki Beach. Nice rooms and the fantastic Dukes Waikiki restaurant and Barefoot Bar make this hotel a great place to stay.
2 out of 5
by A verified travelerfrom 東京都渋谷区

どこから予約したかでスタッフの対応が異なるので要注意!

Posted Jan 25, 2015
以下のことは、これから利用する方全てに知る権利がある事実です。 エクスペディアはもっとも安く予約ができる代わりに、受けることの出来る待遇(リクエスト)を拒否されます。 事実内容は案内された部屋はオーシャンフロントとは言え2階でキングサイズ1つの部屋。せっかくのオーシャンフロントも木々が邪魔で景色はお値段以下。またビーチからもラナイと部屋が丸見え。百歩譲って階層は諦めるとしても男性二人で一つのベッドはどうかと交渉した結果、全て部屋の空きがないとのこと。しかしながら私どもは半年以上も前に早期予約をし、利用は1月下旬の閑散期に利用。にも関わらず対応に少々疑問を持ったので実際に証拠で裏付けした。宿泊した4泊の日の入り18時頃から深夜1時までの間、ビーチから確認した部屋の明かりに光がともらなかったのは4階から14階の間に3部屋あった。部屋に居て全く明かりを付けないとは思えないし、オーシャンフロントに泊まりながら海に面した部屋のカーテンを全く明けないとも考えにくい。結果少なくとも中層階以上に3部屋空室があったと考えるのがもっとも自然。 スタッフの対応は決して嫌な感じは無いのだが、あくまでも極めて個人的な見解として笑顔でだまされた感は否めなかった。他の片れレビューでも「エクスペディアで安く止まるんだから、我慢しろ」的な印象を受けたとあったのを拝見したが、それが真実で、しかもまさか自分がそのような仕打ちに合うとは思わなかったのでとても残念である。 これはスタッフの責任ではなく、運営再度の考えにより教育されたものだと思われるが、このようなコンセプトを感じる限りは2度と宿泊はない。
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jan 24, 2015
Pros: on the beach great views
Cons: a site map showing where the different rooms are located in the hotel. example: aloha rooms, mahalo rooms , simple saver rooms. some are city views,
Location: shopping, eating , relaxing, evening free entertainment, people watch. on the main street of waikiki
on the beach. close to retail and restaurants. very secure. very pleasant staff. separate business to rent umbrellas on the beach which is run by an independent operator.
Comment from Hotel Management
Jan 27, 2015 by Robert, Hotel Management
Aloha. Thank you for choosing the Outrigger Waikiki Beach Resort. Your compliments about our on the beach location, security, restaurants and our pleasant staff are much appreciated. We are looking forward to welcoming you back in the near future. Mahalo Nui Loa.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Excellent location!

Posted Jan 23, 2015
Hotel was right in the action and right on the beach. Great place to stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ca

Hotel wright on the beach

Posted Jan 22, 2015
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great location

Posted Jan 20, 2015
Perfectly located with great on-site facilities and shops/restaurants. Helpful staff.
Comment from Hotel Management
Jan 21, 2015 by Robert, Hotel Management
Aloha Traveller. Thank you for staying at the Outrigger Waikiki Beach Resort. It is true that we have wonderful variety of shops and restaurants on site. Your compliments about our helpful staff and the great location are humbly appreciated. We hope to welcome you back for another fantastic stay. Mahalo Nui Loa.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Awesome Hotel great location

Posted Jan 15, 2015
Pros: Loved the location, right on the beach making it easy to go back and forth between the beach and our room. Great views of beach & mountains.
Cons: The elevators are not very practical. They guide more people than you can actually fit into a certain lift, and they have no air con in lifts.
Location: Central to fashion stores, restaurants, buses, beach.
Hotel was very central to everything and located right on the beach. Room was nice and spacious and heaps of closet space. Had perfect views of the beach and the mountains. Had a wonderful time with my husband and 2 boys 10 & 13. Shopping was great, best place to eat was The Cheesecake Factory, they had a great selectional on the menu. A must do is the Dolphin Adventure at Sea Life Park, got to feed, kiss and swim with the Dolphins. We also rented a car from Budget - lovely lady by the name of Saddie looked after us, we drove to the North Side to see the Pipeline and cruise around for the day. Must have a dish from the shrimp truck, sets up opposite MacDonalds on main strip on Friday and Saturday nights. Also recommend the Diamond Head Crater Trail Hike, well worth all the pain i was in by the time i got to the top - but be smart and wear joggers NOT flip flops. We will be back loved everything about Hawaii.
Comment from Hotel Management
Jan 23, 2015 by Robert, Hotel Management
Aloha Marion. Thank you for staying at the Outrigger Waikiki Beach Resort. Thank you for taking the time to write your five-star review of our property. We are happy to hear that you and your family enjoyed your stay with us. Your comments about our location and the room size and are truly appreciated. Your tips for future travelers are very accurate and useful. We are looking forward to welcoming you and your family back in the near future soon. Mahalo Nui Loa.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Good Room. Loud A/C

Posted Jan 10, 2015
Hotel is super convenient to Waikiki hotspots and beach. Great amenities. Pool a bit small, but adjacent to great beach access. Restaurants are convenient. A/C in room was ridiculously loud and sevice closet was next to our room as was ice machine, so not too restful. Beds were OK and furnishings were a bit dated but clean. Plenty of convenient outlets to charge all of your gear.
Comment from Hotel Management
Jan 21, 2015 by Robert, Hotel Management
Aloha Jess. Thank you for staying at the Outrigger Waikiki Beach Resort. We are very sorry to hear about the condition of the air-conditioning system in your room and the noise from the ice machine. We are glad you enjoyed our location and the amenities. We appreciate your feedback as we continually seeking to make improvements to our property. Mahalo Nui Loa.
5 out of 5
Recommended
for Everyone
by A verified traveler

立地条件が最高です。

Posted Jan 10, 2015
Pros: 今回はオーシャンビューではありませんでしたが、低層階のオーシャンビューが好きです。
Location: 元インターナショナルマーケットプレイスのすぐ向かい側です。今は取り壊されていますが、新しいショッピングビルができるようです。
とても快適に過ごせました。 プールも快適でジャグジーもあり、プール前のレストランも素敵です。 ぜひオススメです。
Comment from Hotel Management
Jan 21, 2015 by Robert, Hotel Management
Aloha. Thank you for staying at the Outrigger Waikiki Beach Resort. We appreciate you taking the time to write your review. It is a pleasure to hear that you will definitely stay here again. We are looking forward to your next visit. Mahalo Nui Loa.
2 out of 5
by A verified travelerfrom Melbourne

receptionist was rude and unhelpful

Posted Jan 8, 2015
Receptionist ruined our perception of Hawaii, was rude unhelpful and wasn't accomodating. Didn't check notes on system after we emailed in advance,'never will stay there again.
Comment from Hotel Management
Jan 13, 2015 by Robert, Hotel Management
Aloha John. Thank you for staying at the Outrigger Waikiki Beach Resort. Please accept our sincerest apologies for the service problems you experienced with our staff. We strive to provide the best hospitality to all of our guests and quality of accommodation is very important to us, while we did not meet your expectations. All your feedback is valuable to us and will be carefully reviewed by our management team. We are very sorry to hear that you will never stay with us again, we hope you will consider giving us another opportunity in the near future to better serve you. Mahalo Nui Loa.