Ratings based on 1,592 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Manager was most helpful.

Posted Nov 7, 2014
Pros: Service.
I booked this hotel for my senior mother. She arrived after 12 hours of constant flying and was exhausted. Initially, she was assigned to a room close to the pumping rooms, with loud sounds and no views. She went to reception, and asked in her limited English to change her room to a better room. The manager approached her, and very patiently offered an upgrade. Mom was very grateful to be changed to a lower level, and a better room. That make her experience more pleasant and got a great impression of the Hawaiian hospitality.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom P sacramento

View of neighboring buildings. Not great.

Posted Oct 23, 2014
Did not receive the room we clearly were charged for. And there was no reimbursement to compensate us for the poor quality room we stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Oct 23, 2014
Pros: The views and closeness of the beach and sites.
Location: The zoo, beach, diamond head and shops are all a short walk.
From the time I checked in, till the time I checked, I had a great stay. Hotel is accesible to all bus routes, a short walk to the bech and stores. Waking up to watch the sun rise over the mountain of Diamond Head was a treat. I would recommend this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Oct 21, 2014
Paid for the cheapest city view room and was upgraded to a ocean view suite for free! Staff were very friendly, beautiful hotel, and free internet!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

perfect place

Posted Oct 18, 2014
Pros: as above
Cons: n/a
Location: as above
We had a great time here. The staff were lovely, very polite and friendly and would do anything to help you. The hotel pool and bar was a great place to have an drink after a hot day at the beach.Our room was very spacious and had great views of the sea and the city. The hotel itself is in a great place, not too far from shops, bars, the beach or nice places to eat
4 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Oct 16, 2014
The Queen Kapiolani is an older hotel and could use a little renovation - the rooms are not what you would expect on Kalakua Ave, but it's also not as expensive as the larger hotels. The room was clean and very nice, great location, and the staff was very friendly - one block from the beach. Pool was nice with a great view of Diamondhead. Who spends that much time in the room anyway? Clean shower, comfy bed, good rates!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice and affordable hotel close to the beach

Posted Oct 13, 2014
I feel comfortable and safe. Nice and clean and good TV shows abt Hawaii Scenery. I like it, nice and classy and clues to the beach and many other shops. I would stay there again and tell my friends.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kidderminster UK

Good short stay hotel.

Posted Oct 3, 2014
Pros: Staff were friendly and helpful.
Cons: Our room was a little tired but comfortable.
Location: We were able to walk to most places but catching buses was easy and stops were all close.
We walked to most places in Waikiki but went on 3 trips which were excellent. Our drivers were knowledgeable and amusing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2014
We had a great time! The staff was awasome and extremely helpful. You can't beat the price/location so we will definitely be staying there again. ALOHA
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hawaii

Posted Sep 30, 2014
Loved the location, cleanliness of the rooms and hotel staff was very helpful.