Ratings based on 1,486 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 20, 2014
Pros: Location and friendliness
Cons: The food on offer is very limited - more fresh healthy salads and local produce would be a great.
Location: an easy walk to the beach, the zoo and parks and shopping
This hotel is just out of the 'hubub' of the Waikiki main streets and so relaxed as it is only paces from the beach and looks over the wonderful zoo park and Diamond Head
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, wonderful staff.

Posted Jul 19, 2014
Very clean, old style, not fancy, basic but comfortable. No attitude by anyone, guests or staff, wonderful staff. Highly recommend.
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Great location!

Posted Jul 18, 2014
The Queen Kapiolani Hotel is the perfect place for a family vacation. It is laid-back and close to the beach and affordable restaurants. The pool area is a little disappointing and needs upgrading. The staff are very friendly and helpful. Bike rental and tours are in the lobby. For our price range we got excellent value and will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manteca CA

Nicest Staff we have Ever encounted, !!1

Posted Jul 18, 2014
Pros: Everything... mostly the Staff..
Cons: Not one thing..
Location: The Beach, the shops, great food, the zoo is across the street...
They have went out of their way to make us feel at home, we have never felt so at ease I am disabled and have a service dog, I have never had a staff make me feel more at home then they do here I will never go anywhere else in Oahu...:)
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jul 15, 2014
Great location, near Waikiki beach and shops! Room view on the beach and diamond head!
5 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

Excellent location across from zoo and beach

Posted Jul 13, 2014
Pros: Close to Waikiki beach, zoo, shopping strip within walking distance. Very friendly and helpful staff. Expedia desk in lobby. Laundrette availability
Cons: A kettle, teabags, sugar and milk sachets to be available in rooms. Did have a coffee pot but don't drink coffee.
Location: Fantastic location close to beach, zoo, shopping strip, restaurants. all within walking distance.
Loved this hotel, from the desk staff to cleaning staff excellent service. comfortable king size bed, beautiful view - everyone so friendly and happy. Loved the open plan of the reception area where you could sit quietly. Arrived at 0800 am and check in not until 3pm but made our room available by lunchtime. Just across from Waikiki beach and the zoo, beautiful walks along the beach and close proximity to restaurants, shows etc. Also great having a laundrette in the carpark area to be able to do own washing. Easy to catch the hop on/hop off buses and arrange tours etc through Expedia desk in the hotel lobby who did a fantastic job as well. Will certainly stay there again and recommend to our friends. We were a couple but also excellent for families with beach being so close.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Excellent hotel would stay again!

Posted Jul 9, 2014
Older hotel but very comfortable and clean. Very pleased with the service we received from bell hops and front desk. Rooms were alway made up and freshen lines everyday when we returned from a long day of sight seeing. My one and only negative was the service at the bar. We waited for ever to order once we ordered we received our food and was all most finished before evere getting two ice teas. Other than that we would definitely stay here again!
2 out of 5
by A verified traveler from San Jose

Valet experience

Posted Jul 9, 2014
Pros: Location is convenient
I've been asked to move the car from the parking lot to the valet point, after I asked the valet service - which I believe ridiculous - I'm paying the valet fee, although mandatory, and I need to move the car so that they can easily move the car. I know this hotel is a cheap and has a convenient location but I would be surprised to do things, by myself, that hotel is supposed to do. Forget the small and filthy bathroom - location and relatively affordable price explains everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice clean hotel close to everything..

Posted Jul 8, 2014
Pros: Friendly staff and location
Cons: Maybe a quieter garbage truck..
Location: Shopping, the beautiful beach views.
Nice clean hotel with a very helpful and friendly staff close to shopping, restaurants and the beach, the only drawback is the early noise everyday in the morning from that hedeous garbage truck... over all good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
This hotel is in a great location. Close to shops, the beach, and the zoo. Room was a little small and could be updated a bit. But, overall, we were very pleased with our experience.