Ratings based on 2,358 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Los angeles

Not grant bed size request.

Posted May 26, 2015
Request a king size bed for our aniversary with 2 months in advance. Howevere they were overbooked. Apparently they don't have to honor request from travel web sites. They promise to give me a king size bed for our last 2 nigths that never happen.. Not even a phone call. We spend our aniversary sleeping in diferent beds. They ruin of aniversary experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MU

オーバーブッキング

Posted May 25, 2015
ホテルチェックイン時、オーバーブッキングで部屋が空いてなくシェラトンワイキキ(パーシャルオーシャンビューで金額的には倍近くの料金の部屋だと思う)に変更してくれた。タクシーも無料で手配してくれ対応が素早く逆に得した感じでした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern Calif.

Nice facility

Posted May 24, 2015
Pros: Poolside is nice along with entertainment that starts each evening around 6
Cons: Smoking section with table, chairs etc would be nice.
Location: Very beach close and centrally located to Waikiki. Lots of construction going on next door as they rebuild International Marketplace so noisy days.
Was good location and nice facility. Would have preferred more dining options and less per day "resort fee". Pool is not open after 7pm and there is no jacuzzi which would be nice on vacation. if you are a smoker, there is no good smoking section. Only dining facility is pricey, even for breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great location

Posted May 24, 2015
Pros: Location
Location: Walk to Waikiki beach, shops and dining
Next door to construction site, but did not affect our stay. Great location, easy walk to the beach, which we could see from our balcony, close to shops and dining. Hallways are starting to show some wear, but the room was comfortable and the staff were friendly. A few more details about hotel amenities from staff would have been welcome. We didn't realize they had entertainment nightly, and since we were only there 1 night, we missed it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Surprise, AZ

Grand old hotel

Posted May 24, 2015
Pros: Everything except the bathroom.
Cons: See above
Location: It is like shopping on Rodeo Drive.at Beverly Hills but at Waikiki Beach.
We loved most everything about this hotel. It is a beautiful structure that was built a bunch of years ago. The location and amenities are great and service quality was superb on all levels. . The only drawback is about the bathroom. It was as old as the hotel and could use some updating. Even for only two people one towel bar is not enough. And our towel bar was not secure on one side so had no resistance any weight. Refurb is not an overnight project, but they could add some secure hooks and change out the slider door.
4 out of 5
Recommended
for Families
by A verified travelerfrom osaka

Posted May 24, 2015
Pros: 立地がよい。
very-good! プールが見えて海も少しだけ見えた部屋の眺望がよかった。ライブ演奏が部屋から見えたので、すこし得した。海がもう少し見えたら最高です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miyazaki

心地よい空間。アロハの雰囲気が素敵

Posted May 23, 2015
入った瞬間からアロハの音楽が流れていてHawaii来たんだ〜と実感。少々英語が苦手でも、日本語対応のコンシェルジュもいますので安心して旅行を楽しめます
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Inexpensive Hotel

Posted May 23, 2015
Pros: Location and staff.
Cons: Once the construction completes next door, it will be a lot nicer.
Location: Location is perfect! It's right across the street from the beach, Dukes, Rum Fire, down the street from Tiki's. There are lots of cool things to do.
This hotel is old, and it's next to construction where old International Market Place used to be, but it's a great hotel and the location is perfect. It's right across the street from Duke's, the beach, Cheesecake factory, down the street from Rum Fire, down the street the opposite direction from Tiki's Grill and Bar, etc. The hotel is very convenient, clean and the staff is outstanding. If you tip the housekeeper a few dollars, they will take extra care of you and your room. Another tip is if you have a rental car, park on the very top floors near the elevator. People hardly ever park there and it's right next to the elevator to the Tower.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom N

アクセスが良いです

Posted May 21, 2015
スタッフ含め対応が良いです。またプールやジム等の施設が充実しています。周辺のスポットへも徒歩でアクセス可能です。ほとんど不自由無く行動範囲が広く、おすすめです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pa

A true Hawaiian feeling

Posted May 21, 2015
Pros: The friendly staff
Cons: Keep it as is
Location: Good food good shopping beautiful view
From the time we arrived to the time we left, the staff made you feel at home and with a true Hawaiian feeling. This hotel is within walking distant to many shops and the food every where was so good.