Ratings based on 1,659 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Aug 18, 2014
The rooms have old furniture. The view was awesome. I expected the hotel to be a little more modern.
2 out of 5
by A verified traveler from Toronto

Overpriced

Posted Aug 18, 2014
3 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon, Saskatchewan

Great View

Posted Aug 16, 2014
Pros: Great view of ocean and city from our corner room on 19th floor of tower. Very helpful staff. Close to beach and restaurants.
Cons: Buffet meals were too expensive. Better entertainment in evening. Most nights it was almost empty so that tells you people were going elsewhere.
Location: Location was great. Beach 1/2 block away. Zoo within a couple of blocks. Close local bus ride to Diamond Head Crator.
Aug 1-9-14. 19th floor #1962 in corner of tower . Super view of the ocean and city. Could sit in bed, have coffee and watch the ocean. King bed was always clean. Older rooms but very tidy and clean. Bar fridge was big enough for two people. Everything was working and when we ordered extra coffee, etc. it was brought quickly. Safe in closet was adequate. Could still hear street noise but it ended by midnite. Slept with patio door shut because of wind noise in evening. Good sized deck with chairs. Great for watching the ocean surfers. Pool was small but clean. No view of beach from pool area. Great service by pool for drinks, etc. Staff was always very helpful. Elevators could be slow at peak times, but we weren't in a hurry. Entertainment at night wasn't that great. Air conditioner worked great and is situated up high on the wall. Only one main restaurant and it was very expensive. We never ate there. Went to eat in area around us. Updated lobby was very nice. Computers weren't always working good. Great access to beach. 1/2 block away. Across the street & area was ABC stores with decent prices of everything you need. I would stay again in the same room for the view. Almost experienced a hurricane, but it never arrived. They made us feel safe at hotel. Beaches are very busy and crowded. Lots of people walking all times of day. A little too busy for us. Most stores in the area are high end shopping. Market square beside the hotel is shut down for renovations for a yea
1 out of 5
by A verified traveler

Noisy, can't sleep.

Posted Aug 13, 2014
They gave us a room on the third floor. Between the tour bus that parked with the engine on by the window and someone shouting in the middle of the nights. Even with the window closed, it was so noisy that we lost sleep all 6 nights we were there. Will not come back.
3 out of 5
by A verified traveler

Revisit

Posted Aug 2, 2014
Pros: The location
Cons: Everything
Stayed at same hotel 25 years ago and was looking to recreate the experience. Room needed total refurbishment. Had a resort credit included in the deal only to find out at checkout that there were restrictions on use of credit that were not explained to either us or the reception staff . Young guy at checkout very embarrassed and sorted things: this is not the way to treat staff or customers lift your game Sheraton or no repeat visits
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel with great location to everything

Posted Aug 2, 2014
Hotel had everything we needed and was very comfortable. Hotel staff were super helpful & very friendly especially the cleaning staff. Will definitely stay again
3 out of 5
Recommended
for Everyone
by A verified traveler from E

Hotel was nice no real issues...

Posted Jul 31, 2014
Very close to the beach. Only dislike for me was that they don't offer at least a simple free continental breakfast like most other hotels do. The breakfast options they have at the hotel are expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pick up

Posted Jul 29, 2014
Pros: The Hotel was great good food etc.
Cons: The pick service was non existing.
We had booked pickups for our family of five and a Lei greeting for the Ladies and upon arrival there wasn't anyone to greet us. after asking around one of the opposition bus companies took us to the MC& A office they didn't know anything about us after about an hour they finally tang a bus bus to com pick us up. Very disappointing
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort/rooms old

Posted Jul 23, 2014
Rooms out dated and stuffy had a leaky air conditioner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Cons: needs remodeling
Location: good location for food and ahops
stayed here before close to the beach, shopping etc. got some free things because of Starwood