Ratings based on 2,055 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

アクセス抜群

Posted Jun 25, 2015
滞在中レンタカーを借りましたが、ホテルの真横にある駐車場まではそれほど遠くなく、快適に動くことができました。駐車場代(セルフ)がリゾートフィーに含まれているのもポイントです!
3 out of 5
by A verified traveler from New York, New York

Close to the beach - but too busy and run down.

Posted Jun 24, 2015
Pros: Nice location.
Slow check-in. Not enough staff at the desks. The hotel is a zoo with way too many people all over. Getting a little run down these days too - the rooms are spare, my partial ocean view basically allowed a sliver of visible ocean. The place could use a renovation and given the cost it was definitely underwhelming.
4 out of 5
Recommended
for Other
by A verified traveler from waikiki

Pleasant but troubling

Posted Jun 22, 2015
Pros: many amenities, was very cute, the gift for fathers was a trip to the adjacent gift store where one could fill a bag with goodies for free. Very cute
Cons: I spoke it above, but I would like acknowledge, possible, How will You be able to respond to this survey.
Location: trip too short
It was a very last minute decision, because of fathers day, I decided to spend the hotel price of a little under a $1000 for one night, after viewing the pictures on the internet, I was very satisfied to pay this amount. The staff, the grounds, the cleaniness all were excellent. One very bothering concern. The room was out dated and the aircondtioning was not adequate for the size of the room. It was disappointing, but it did not dampen my spirit or the spirits of my children. For it is the people and not necessarialy the physical atmosphere. But when I decided to spend the $1000, I did not expect to go into a room dated probably 20 years ago. Please note that I am an architect and I am very well aware of the decor. Out of curiosity, I had the oppurtunity to peek into the adjacent room when the cleaners had the door open. and it was not the same decor. My intent of spending the $1000 was to stay in a suite, we spent many times at an adjacent hotel embassy suites for less, but I intended to spend more and stay in a suite for a night. Again sad, but it was Father's day, so nothing could overturn this day. Sheraton is a great hotel, this is probably just a circumstance that no one was aware of.
5 out of 5
Recommended
for Everyone
by A verified traveler from Borger, Tx

Nice staff!

Posted Jun 17, 2015
Pros: Good location
Cons: Bathroom cleanliness , there seemed to be a small oder that lingered.
Location: Shopping, food, and beach nearby
Everyone at this hotel was friendly, helpful, and very nice. The rooms were tended everyday in a timely manner.
4 out of 5
Recommended
for Families
by A verified traveler from Aichi

コスト、立地のバランスが取れたホテルです

Posted Jun 5, 2015
Pros: 上記参照
家族の結婚式参加のために宿泊しました(65才両親+8歳子供含む)。 ハワイは3回目だったので 格安ホテルも含め、いろいろなホテルと比較しましたが、最終的にコストと立地からこのホテルを決めました。 やはり格安ホテルだと子供と気軽に出かけるには少し不便、日本語が話せないスタッフが多いなど 少し、負担が増える。その点シェラトンは日本語が話せるスタッフが多い or 日本人の怪しい(笑)英語に慣れています。その割にはコストもぼちぼち 部屋が他と比べ狭いのが唯一の点ですが、基本寝るだけと思えば気になりません、
5 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

Excellent Beach Hotel

Posted Jun 5, 2015
Pros: The location is very convenient.
Location: The location is great. Across the hotels are shops galore and restaurants. If you walk by the beach, you can come across lots of restaurants too.
The hotel is wonderfully located by the beach and near great shops and restaurants. The rooms are a bit outdated but clean. The beds are very comfortable. The hotel staff are all friendly and helpful. The hotel is a happening place.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Awesome spot

Posted Jun 3, 2015
Awesome location. Great pool right on the beach. Restraunts were good. Rooms could do with an update. Staff really good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2015
Cons: 施設内に付属しているローソンの店員さんが、少し研修不足でしょうか。レジの打ち間違いが多く、嫌な思いをしました。
とても良い立地のホテルです。ビーチも近く、ショッピングも満喫でき、万一買い忘れがあってもすぐ戻れる距離でした。 ホテル内は明るい雰囲気で、ゆったりとしています。お部屋も清潔に整えられていてゆったりくつろぐことができました。 プールがビーチの傍にあり、プールと海がつながったような演出がなされていてとても開放的で気持ちがよかったです。 ただ、残念だっことが2点あります。 1点目は、リゾートフィーを払うことで受けられるサービス内容がわかりにくく、写真撮影をしてくれるということにチェックアウトの際気付き、残念な思いをしました。贅沢を言うならWiFiは宿泊者全員がフリーで使えると良いなと思います。 2点目は、2人部屋だったのにアメニティが、毎日1人分しか置かれないことには困りました。 総体的にはとてもゆったりと快適に、気分良く過ごせたので、また利用したいホテルだと思います。
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethel Park PA

Close to beach and shopping

Posted Jun 3, 2015
Great hotel staff and great restaurants in hotel, the rooms are a little dated for the price. I stayed in several honolulu hotels on Waikiki beach all are pretty good for the most part.
5 out of 5
Recommended
for Couples
by A verified traveler from Corona, CA

Hotel is right on Waikiki beach and Nice

Posted Jun 2, 2015
Pros: Location, atmosphere, Rum Fire for drinks and food was good and not too pricy.
Cons: I think that you pay enough with the $34.00 per day resort fee that they shouldn't charge you $50.00 to rent an umbrella and two lounge chairs.
Location: Centrally located with shopping very close and great places to eat like Dukes, Orchids, and a few other places to eat. The beach is right there too.
Hotel is right on Waikiki beach and walking distance to pretty much everything from shopping to dining. We have been to Hawaii at least 30 times and stayed at a variety of different properties and this one so far was the best overall. You can get a better rate at a different hotel, but you give up the convenience of having the beach steps from the elevator once you get to the lobby.