Lobby sitting area

Reviews of Shoreline Hotel Waikiki

4 out of 5
Shoreline Hotel Waikiki
342 Seaside Ave, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

rance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for restaurants, shopping, and transportation to other areas of Honolulu.
Stayed 7 nights in Apr 2024
Response from Jeff - General Manager on Apr 16, 2024
Aloha Rance!Mahalo for being our guest and sharing your amazing rating and comments. Our location is the perfect place to start and end your day's adventure. I trust you found many great ones and we hope to welcome you back in the future!

10/10 Excellent

Renee

Traveled with family
Liked: Amenities
Excellent!!
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on Apr 16, 2024
Aloha Renee!Mahalo for staying with us and sharing such an outstanding rating! I trust you made many wonderful memories and we would love to welcome you back soon!

8/10 Good

william

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
good location with clean rooms. staff were excellent.
Stayed 2 nights in Apr 2024
Response from Jeff - General Manager on Apr 12, 2024
Aloha William!Mahalo for staying with us and sharing such kind words about the hotel, accommodations and staff. I trust you had a great adventure in paradise and we'd love to welcome you back soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not too big and yet not to small. It has a nice pool on the roof which was never busy. The rooms are clean and housekeeping did a good job of keeping it that way while we were there. The staff were pleasant and courteous and the valet parking was convenient.
Stayed 7 nights in Mar 2024
Response from Jeff - General Manager on Apr 11, 2024
Aloha David!Mahalo for staying with us and sharing such a wonderful review. I'm thrilled to know that Shoreline Hotel Waikiki was a perfect size for you, and your accommodations were comfortable. Our staff enjoys engaging with our guests and sharing their island home and I appreciate you taking time to recognize them. When Hawaii calls again, we hope we can welcome you back!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service.
Stayed 4 nights in Apr 2024
Response from Jeff - General Manager on Apr 11, 2024
Aloha George!Mahalo for being our guest and sharing such an outstanding rating and kind words about the service you received. I trust you made many amazing memories in paradise, and when you are ready to do it again, we will be here, ready to welcome you back!

10/10 Excellent

Anita, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good value, friendly staff.
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on Apr 8, 2024
Aloha Anita!Mahalo for staying with us and sharing your wonderful review! From our heart of Waikiki location to our engaging staff, our goal is to provide an amazing respite from your day's adventure and it sounds like we accomplished this with you! We would love to welcome you back to paradise in the future!

8/10 Good

Susan

Traveled with partner
Liked: Staff & service
The staff was very helpful and friendly. The rooms were clean and the decor was bright and colorful. I was disappointed in the pool area. There was limited seating and some chairs were broken.
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on Apr 8, 2024
Aloha Susan!Mahalo for being our guest and sharing such kind words about the hotel and staff. I'm happy to hear that your enjoyed our colorful vibe! I'm sorry that when you visited the pool, the furniture was not available for use. When Hawaii calls again, we would love to welcome you back!

8/10 Good

Mr, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for the money. Lovely staff.
Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on Apr 8, 2024
Aloha Mr!Mahalo for staying with us and sharing your kind words about the hotel and staff. I'm glad we could be part of your vacation adventure and hope we have the opportunity to welcome you back!

6/10 Okay

Stephane

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is more a treat to the eye than your back or neck. Mattress are quite soft and the pillows are super high which made my sleeping quite uncomfortable. Light sleepers, you’ll need ear plugs for sure. Staff was hit and miss. Great trendy design and the location is excellent. I won’t stay here again because the bed is too uncomfortable.
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on Apr 8, 2024
Aloha Stephane!Mahalo for being our guest and taking time to share your feedback. I'm sorry that our beds didn't afford you a good night sleep. We recently replaced all mattresses and pillows in the hotel and are disappointed to learn that they aren't comfortable. I hope you had an amazing time in Hawaii.

10/10 Excellent

Wo Hing Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything
Stayed 2 nights in Jan 2024
Response from Jeff - General Manager on Apr 8, 2024
Aloha Oscar!Mahalo for staying with us and sharing your awesome rating. I trust you made many wonderful memories in paradise. We hope we can welcome you back in the future!

6/10 Okay

Nanako

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on Apr 4, 2024
Aloha Nanako!Mahalo for staying with us and sharing your rating. I'd love to know more about how we could make your stay with us nothing less that outstanding. Please let me know if we can connect!

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice and they gave me a bottle of wine
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on Apr 4, 2024
Aloha Leigh!Mahalo for being our guest and sharing your amazing review! I'm so happy we could be a part of your vacation memories! When Hawaii calls again, we would love to welcome you back!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Better than we expected!
Stayed 5 nights in Jan 2024
Response from Jeff - General Manager on Mar 29, 2024
Aloha Rachel!Mahalo for staying with us! I thrilled to hear that we exceeded your expectations. I hope you found many great adventures and would love to welcome you back again!

8/10 Good

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Close to everything. Staff were very friendly and helpful. Love the decor. Property and rooms were clean. Would stay here again.
Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on Mar 29, 2024
Aloha Jennifer!Mahalo for staying with us and sharing your experience. I'm so happy to know you enjoyed your time with us. With our heart of Waikiki location, engaging staff and colorful vibe, Our goal is the create a launch point for an amazing vacation and it sounds like we accomplished this with you! When Hawaii calls again, we would love to welcome you back!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Everything is in walking range.
Stayed 4 nights in Mar 2024
Response from Jeff - General Manager on Mar 29, 2024
Aloha Michelle!Mahalo for being our guest and sharing such an wonderful rating! I'm thrilled we were able to be part of your vacation in paradise and hope we have the chance to welcome you back in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and the place was great. Attached restaurant also great. Looking forward to staying next time!
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Mar 25, 2024
Aloha Charles!Mahalo for staying with us and sharing such a wonderful review. I'm thrilled to know that the team was engaging, and you enjoyed Heavenly too! We cannot wait to welcome you back to Shoreline Hotel Waikiki on you next Hawaii adventure!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. Very friendly and accommodating. Room was clean and neat.
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on Mar 25, 2024
Aloha William!Mahalo for staying with us and sharing your amazing review! I appreciate you recognizing the team. They are truly great ambassadors for Hawaii! I trust you found many wonderful adventures and when you are ready to do it again, we'd love to welcome you back!

10/10 Excellent

Kaywana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very colorful and relaxing and location perfect
Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on Mar 25, 2024
Aloha Kaywana!Mahalo for being our guest and for the awesome rating! I'm thrilled you enjoyed your time with us and enjoyed our bright and colorful vibe and central Waikiki location. We hope we have the chance to welcome you back in the future!

2/10 Terrible

Jessica

Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on Apr 16, 2024
Aloha Jessica,I'm sorry to hear about your disappointment with your stay and would love to learn more about your experience so we may make improvements to future guest stays. I hope you were able to enjoy Hawaii!

6/10 Okay

Ian Frazer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is an open bar that plays live music every night. It is very loud at the weekend it goes on until 2am. Hard to get any rest with the noise, even with ear plugs
Stayed 7 nights in Mar 2024
Response from Jeff - General Manager on Mar 25, 2024
Aloha Ian!Mahalo for being our guest and taking time to share your feedback. I'm sorry to learn that the sound from a neighboring business impacted your relaxation time. We appreciate you staying with us and hope we can welcome you back!

10/10 Excellent

wayne, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff, while having food and shopping right at the doorstep. Could not have been better
Stayed 6 nights in Mar 2024
Response from Jeff - General Manager on Mar 25, 2024
Aloha Wayne!Mahalo for being our guest and sharing your fantastic review! From our heart of Waikiki location, to our friendly staff, our goal is to make your vacation a memorable one. Thank you for letting us be a part of it! We'd love to welcome you back to paradise!

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It had exactly what we needed for a great price.
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Mar 23, 2024
Aloha Walter!Mahalo for staying with us and sharing such an outstanding rating! I trust you had an amazing time in Hawaii and hope we can welcome you back in the future!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location for beach and shopping access!
Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on Mar 22, 2024
Aloha Laura!Mahalo for staying with us and sharing such a wonderful rating and review. From our friendly staff to our heart of Waikiki location, Shoreline Hotel Waikiki is the perfect place to start and end your day's adventure. We hope to welcome you back to paradise soon!

8/10 Good

Lourdes, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kove the happy bright color theme,staff are very friendly and good location, lots of restaurants and pretty close to the beach.Love the complementary coffee and tea .Good wifi , Room are pretty spacious and clean. I recommend this hotel
Stayed 10 nights in Mar 2024
Response from Jeff - General Manager on Mar 22, 2024
Aloha Lourdes!Mahalo for staying with us and taking time to share your experience. I'm thrilled to know you enjoyed our bright and colorful vibe, and our location allowed easy access to all of Waikiki. We truly appreciate the recommendation and trust you had a fantastic adventure in paradise. We would love the opportunity to welcome you back again!

6/10 Okay

Adrian

Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on Apr 11, 2024
Aloha Adrian!Mahalo for being our guest and sharing your rating. I hope you found many great adventures in paradise and would love to have you back as our guest!

10/10 Excellent

KidadaZayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great area and the bed was very comfortable
Stayed 4 nights in Mar 2024
Response from Jeff - General Manager on Mar 15, 2024
Aloha Kidada!Mahalo for staying with us and sharing such a wonderful rating and kind words about the staff and comfy bed. Our location is the perfect place to call home while exploring our island. We would love to welcome you back on your next Hawaii vacation!

4/10 Poor

Antonia

Disliked: Cleanliness, amenities, property conditions & facilities
Stay anywhere else… so many better options
Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on Mar 15, 2024
Aloha Antonia!Mahalo for giving us a try. I'm sorry to learn that your stay with us was less than stellar and would appreciate learning more about your experience. Please let me know if it's appropriate to reach out to you for more information.

8/10 Good

Hannah

Liked: Staff & service
Was in very close walking distance to Waikiki beach and the beach walk. Front desk was open 24/7 which was very convenient for checking in and out. They had beach towels at the front desk and a small selection of beach umbrellas and floaties.
Stayed 4 nights in Mar 2024
Response from Jeff - General Manager on Mar 15, 2024
Aloha Hannah!Mahalo for being our guest and sharing your experience. Our central Waikiki location is the perfect place to start and end your day's adventure, and our amenities are designed with our guests in mind. I'm thrilled you had a great time in Hawaii, and hope we can welcome you back in the future!

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Apr 4, 2024
Aloha Alejandro!Mahalo for staying with us and sharing such a wonderful rating! We are so honored to be part of your adventure in paradise and look forward to welcoming you back!

10/10 Excellent

Alec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay in Shoreline Hotel. The staff are very friendly and made us feel welcomed all the time. We liked the amenities such as coffee in the morning, water/ice stations and beach towels and chair rentals, the pool on the top floor was nice too! It was convenient as everything is walkable, restaurants, malls and even the beach. It was nice that we were able to leave our bags before checking in and even after checking out. We would love to stay there again on our next visit.
Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on Mar 15, 2024
Aloha Alec!Mahalo for being our guest and sharing such a fantastic review! It is always heartwarming to hear when we connect with our guests so well. Our amenities are designed with you in mind, and our location is the perfect place to start and end your day's adventure. Thank you so much for allowing us to be a part of your vacation, and we look forward to welcoming you back to paradise!

8/10 Good

Masako

Staff were very friendly.
Stayed 4 nights in Mar 2024
Response from Jeff - General Manager on Mar 11, 2024
Aloha Masako!Mahalo for being our guest and sharing your review. I appreciate you recognizing the staff at Shoreline Hotel Waikiki. I trust you made many amazing memories in Hawaii and we hope to see you again soon!

10/10 Excellent

Kelvin ZhaoHua

Liked: Cleanliness, staff & service, property conditions & facilities
Very colorful Hawaiian hotel. Very nice environment
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Mar 11, 2024
Aloha Kelvin!Mahalo for staying with us and sharing such a fantastic rating! Our bright and colorful vibe is definitely part of our charm, and I trust you were able to enjoy Waikiki and our island. When Hawaii calls again, we hope we have the opportunity to welcome you back!

8/10 Good

JENNIFER

Traveled with partner
Liked: Staff & service, amenities
The property is a little dated but overall it was a good stay. The hotel is very well located and the staff was fantastic.
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Mar 11, 2024
Aloha Jennifer!Mahalo for being our guest and sharing your experience. I'm glad to hear that you enjoyed our heart of Waikiki location and found the staff engaging! I trust you had a wonderful time exploring the island, and we would love to welcome you back when you are ready to do it all again!

8/10 Good

carlos

Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on Apr 3, 2024
Aloha Carlos!Mahalo for being our guest and sharing your rating! I hope you had a fantastic vacation in paradise. We hope to welcome you back to Shoreline Hotel Waikiki soon!

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Two main issues. 1. The bed was very uncomfortable. To be fair I do have a bad back and struggle with some beds, but this was exceptionally bad. It was very firm and uneven. Woke up with a very sore body. Typically I don't have issues with premium hotels 2. I was in a room right by the lift/elevator. This would make a loud noise every time it went up/down. I put up with it as I was exhausted. I heard someone complaining the next day about the same thing. They were leaving because it was so loud. I assume it's only select rooms, but worth noting. Otherwise the hotel was 'ok'. Staff were nice, big sized room, good location. Not sure it's four star, but good enough outside those issues.
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on Mar 11, 2024
Aloha Michael!Mahalo for being our guest and sharing your feedback. I'm sorry to learn about your issues with our bed. We will take a look as we have recently replaced all of our mattresses with Serta Presidential mattresses and have been receiving great feedback. We appreciate you giving us a try and hope you enjoyed your journey in Hawaii.

10/10 Excellent

TRICIA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a true hidden gem. Right off the main Waikiki strip, it was an incredibly convenient location - within minutes of all shopping, dining and the beach. The hotel is very clean and has great amenities. We would stay here again and also recommend to our friends and family.
Stayed 2 nights in Feb 2024
Response from Jeff - General Manager on Mar 11, 2024
Aloha Tricia!Mahalo for staying with us and sharing such a wonderful rating and kind words. I'm so glad you found us! Our location is the perfect place to start and end your day's adventure and our colorful vibe and amenities provide a unique welcome to Hawaii. We appreciate you and your recommendation, and look forward to welcoming you and your family and friends to Hawaii!

10/10 Excellent

rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jeff - General Manager on Mar 29, 2024
Aloha Rosalind!Mahalo for staying with us and sharing such an awesome rating! I trust you made many wonderful vacation memories and would love to welcome you back to paradise in the future!

10/10 Excellent

Yaswin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderfully helpful and always had out back. One of the better non-chain hotels I've stayed at
Stayed 2 nights in Jan 2024
Response from Jeff - General Manager on Mar 8, 2024
Aloha Yaswin!Mahalo for being our guest and sharing your fantastic review! I'm so thrilled you connected with our staff. They are wonderful ambassadors of Hawaii. When Hawaii calls again, we hope to welcome you back to Shoreline Hotel Waikiki!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to many restaurants, shopping and the beach. Greeted with Aloha every day of our stay.
Stayed 4 nights in Feb 2024
Response from Jeff - General Manager on Mar 5, 2024
Aloha Elaine!Mahalo for staying with us and for the amazing rating! I'm thrilled to know you were able to explore all of Waikiki from our central location. We truly appreciate your patronage and hope we have the opportunity to welcome you back soon!

10/10 Excellent

Debi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Friendly, making sure things are in order, helpful with the area. Definitely recommend.. mahalo Shoreline!!
Stayed 4 nights in Feb 2024
Response from Jeff - General Manager on Mar 4, 2024
Aloha Debi!Mahalo for staying with us and for sharing such a wonderful review! I must agree, the team at Shoreline truly enjoy engaging with our guests and sharing their island hope. I'm glad to know that they connected well with you, and I appreciate the recommendation. When Hawaii calls again, we look forward to welcoming you back to our island home!

10/10 Excellent

anqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good place
Stayed 1 night in Mar 2024
Response from j on Mar 4, 2024
Aloha Anqi!Mahalo for staying with us and sharing such an awesome rating! We hope we have the opportunity to welcome you back in the future!

8/10 Good

diego

Stayed 1 night in Feb 2024
Response from Jeff - General Manager on Mar 21, 2024
Aloha Diego!Mahalo for being our guest and sharing your rating! I hope you had a wonderful Hawaii adventure. We'd love to welcome you back to Shoreline Hotel Waikiki in the future!

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jeff - General Manager on Mar 1, 2024
Aloha!Mahalo for being our guest and sharing your wonderful rating! I trust you created many wonderful vacation memories and we hope we have the opportunity to welcome you back!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very very very very nice
Stayed 1 night in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha Jennifer!Mahalo for staying with us and for the amazing 5 out of 5! We appreciate your kindness and hope we have the chance to welcome you back to paradise!

10/10 Excellent

Mae Beth

Stayed 1 night in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha Mae Beth!Mahalo for staying with us and sharing such a wonderful rating! I trust you had an amazing vacation in Hawaii. When you are ready to do it again, we would love to welcome you back!

10/10 Excellent

david, Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and lobby were nice. Rooms are clean. Balcony was great. Great coffee at the lobby in the mornings
Stayed 7 nights in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha David!Mahalo for being our guest and sharing such a fantastic review! I'm delighted that our central Waikiki location, colorful vibe and amenities enhanced your vacation time in paradise! When Hawaii calls again, we'd love to welcome you back.

8/10 Good

Heather

Traveled with partner
Close proximity
Stayed 3 nights in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha Heather!Mahalo for staying with us! We appreciate you and am glad you were able to easily explore paradise. Please come see us again on your next Hawaii vacation!

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit noisy outside, but Waikiki is a hopping spot!
Stayed 4 nights in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha Gregory!Mahalo for staying with us and for the awesome 5 of our 5! We appreciate your patronage and trust you had a fantastic vacation in Hawaii. We'd love to welcome you back to paradise!

6/10 Okay

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is great, staff is amazing, free snacks, very clean. Rooms are tiny, bed was like sleeping on the floor. No dresser and really no place to put your suite case for access to clothing. All in all a nice place for one or two nights but anylonger and I would want a place that I can move around in.
Stayed 2 nights in Feb 2024
Response from Jeff - General Manager on Feb 28, 2024
Aloha Dale!Mahalo for staying with us and sharing your feedback! I'm glad you enjoyed our central Waikiki location, and you found the staff engaging. I have noted your comments regarding the need for drawers. I hope found wonderful adventure in paradise and appreciate your patronage!