Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Can't beat the location and view but some issues

Posted Jul 27, 2014
Cons: Staff communication
The location is perfect; beachfront, beautiful views and in the middle of a shopping mecca. Overall, I enjoyed my stay in Hawaii but I had several issues during my 6 night stay. First, I did not receive bottled water and turndown service as expected, not a big deal but annoying since I paid the $35 nightly resort fee. Next, I had issue that required waiting for security. Again, not a big deal, but I had to call down twice. On our final night, we returned to see a full sized roll away bed ,that we did not request, set up in our room. It blocked access to the rest room and required two separate calls to have it room. No apology or compensation was offered for that fiasco. Overall, nice facility and great if you love low key luxury. I would definitely prefer it to the hotel next room which felt like a vegas mexaplex.
2 out of 5
by A verified traveler from california

Unpleasant experience

Posted Jul 27, 2014
Room are not noise proof. We can hear everything from room next door and hallway. Woke us up everyday between 5am and 6am. This was supposed to be a nexlaxing vacation but we were all so tired from sleeplessness. Check in staff did not give us any instruction on where to go or what are available for our usage. We pretty much ask on everthing and got scold at. Shared pool attendance very rude. Refuse to give us more towel. Only 1 per guess = what?! I don't recommend coming here.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, nice facilities and friendly staff

Posted Jul 27, 2014
Great location, nice facilities and friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on the beach

Posted Jul 21, 2014
Lovely hotel with very friendly staff. The location is fantastic and amenities are very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Comfortable

Posted Jul 20, 2014
I really enjoyed it. Very nice experience. Staff are very courteous and professional
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Pros: History and location
Cons: Elevators in tower section.
Enjoyed the Royal Hawaiian for its 1920s architecture and prime location. Found the food menus at the Mai Tai bar and the Azure to be somewhat limited. Prices were high but that is the cost of the prime real estate. The sister Sheratons on either side of the RH had better menus. Room was nice but wear and tear is showing, especially the Tower elevators. The main hotel lobby and common areas of the original buildings are very well kept. Staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Beautiful hotel on the beach

Posted Jul 18, 2014
The Royal Hawaiian is special in that it is set up so that you feel like you are far removed from the busy Waikiki shopping areas, but you are actually close to it all! It's the best of both worlds, old school charm and service, lovely grounds and a stones throw from the action in Waikiki. I would stay here again, no hesitation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible service!

Posted Jul 13, 2014
Beautiful, classic, Hawaiian hotel. Incredible service, wonderful amenities, and perfect Waikiki location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious holiday right on the beach.

Posted Jul 9, 2014
The resort itself was absolutely beautiful, the staff were so friendly and helpful with any questions we had. The location was absolutely perfect too, the beach was gorgeous and all the shops/restaurants we wanted to visit were within 10 minutes walk! I would absolutely go back there.
5 out of 5
Recommended
for Everyone
by Bryan from california

Great location, quiet, easy access to everything

Posted Jun 24, 2014
Staff was great! Hotel had access to everything. Night beach walk is a must.