Ratings based on 952 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Hotel staff very friendly. Had an excellent end room in the original section, could open our windows and hear the birds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
They were couteous, friendly and helpful.beuatiful hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Slipped a bit in 2 years

Posted Mar 21, 2015
Pros: Location and beach
Cons: See above
Our first experience at the RH 2 years ago was lovely. Whilst we enjoyed our last stay, we felt that the standard had dropped. Items of note were: a) Paper cups in the room, as opposed to china, for tea and coffee; b) our room looked a bit tired and the carpets on our floor looked like they were due for replacement / refurbishment; and c) the front desk operators weren't as friendly as they were when last we visited.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Wonderful stay at the Royal Hawaiian

Posted Mar 20, 2015
We stayed at the Royal Hawaiian for one week in March 2015. It feels like you're staying in a part of history right on the beautiful Waikiki beach. We did have a small issue with our room shortly after arrival, and the hotel staff quickly took care of it - their professional attitude and fast response was fantastic, and left us completely satisfied. While the hotel may not be as modern or upgraded as some of the other offerings in the area, the old-world charm made this a wonderful place to relax while visiting Honolulu. We'd definitely come back here again!
3 out of 5
Recommended
for Couples
by A verified travelerfrom Tokyo

外観は素敵

Posted Mar 18, 2015
Pros: 外観、中庭、ロビー
Cons: 客室の清掃、物品の充実、スタッフの教育、バレーパーキングの利用価値を客に説明すること、リゾートチャージの内容も客に説明し、きちんとその内容を行うこと
Location: ビーチに面した、奥まった立地はいい
久しぶりにこちらのホテルに宿泊しましたが、以前に比べるとスタッフの質が落ちている気がしました。あまり手際もよくありません。こちらのホテルはロビーや中庭での写真撮影で十分だと思いました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom el paso

Very nice and wondeful Place is near to everything

Posted Mar 18, 2015
I loved this hotel is reality clean and the bath is so clean too the pilows are so soft i can sleept so wonderful thank you
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

居心地の良い素敵なホテル

Posted Mar 17, 2015
Pros: スタッフの気持ちよさと広い部屋。
Cons: アメニティが日によって追加されたりされなかったりしたのはナゾでした。室内には紙のものだけでなくコーヒーカップを置いていただけると落ち着くと思います。 リゾート料金は初めてでしたが、朝のコーヒーくらいしか恩恵にあずかれなかったのが残念でした。
Location: 部屋から海は見えませんでしたが、ピンクパレスに宿泊している感のある風景で良かったです。ロイヤルハワイアンショッピングセンターとシェラトンのショップが近くて非常に便利でした。
歴史があるのに古くなく、綺麗で快適、部屋も広くて感激しました。日本人スタッフには出合いませんでしたが、こちらのカタコトの英語を理解してくれて、忙しく立ち働くスタッフも全員がにこやかに挨拶してくれて気持ち良かったです。ただ、特に身長の低い私にはベッドが高すぎてよじ登る感じでしたが、まぁ登ってしまえばぐっすり眠ることができました。少し電気が少なく全体的に部屋が暗かったのは欧米ならではなのでしょうか。ともあれ、地下には少しでしたが創業頃のモノクロ写真が展示されていたり、とても温かみのあるホテルでした。ぜひまたお世話になりたいと思います。
4 out of 5
Recommended
for Everyone
by A verified traveler

Odd bathroom set-up

Posted Mar 16, 2015
Location: Perfect location
We had a very nice room with an unattractive view. The bathroom was very small, but nicely redone. The only problem was that they hung the toilet paper roll where it actually hung over the toilet, making it very uncomfortable to sit there. We complained and they moved it within hours. The bed was wonderful and the staff was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
Very nice hotel! Would definitely stay there again. Beds are a little small for 2 people. Other than that excellent service and right on the beach!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Old world charm

Posted Mar 15, 2015
Pros: Charm. Beach on one side and awesome shopping on the other. Great for couples yet lone travelers are comfortable as well.
Cons: Food menu.. Poolside food could be more beach and pool friendly.
Location: Everything!
Love this hotel and personal. Location,location,location.. Only negative was noise from remodeling. But they kept it to a minimum. The price of maintenance.