Ratings based on 3,078 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Iowa

Not as good as it used to be.

Posted Dec 13, 2014
Pros: The view.
Cons: The food at poolside and the service.
Location: The location was great.
We chose this hotel as we had a fabulous experience here in 2011. This year, the experience was disappointing. The hotel cleaning crew disposed of items that were not trash, had to be asked to replace a dirty duvet cover, and gave mediocre service of inedible food at poolside. The information book in the room was defaced with foul language, we were not given sufficient towels, yet the cleaning staff felt it appropriate to knock when the do not disturb sign was out. All in all, not up to usual Marriott standards.
Comment from Hotel Management
Dec 16, 2014 by Steve Y Resort Manager, Hotel Management
Aloha, Thank you for taking the time to complete your review and sharing your experience with the Waikiki Beach Marriott Resort & Spa. Please accept our sincere apologies for any inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Mahalo
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Marriott beach resort Waikiki

Posted Dec 10, 2014
Marriott beach resort Waikiki is an mid to upper price range hotel. Was comfortable and in a prime location just across from the beach and surrounded by good eateries and well equipped with most facilities a nice hotel needs to have such as pool, bar, gym, restaurants. Is affordable without breaking the bank but certainly not cheap. There is a mandatory resort fee of 30+ tax per nite, but you do get some value included in this, some essential such as wifi, & some very nice to have's such as free daily cocktail, paper, unlimited DVD rental, fitness classes. Was an enjoyable stay but if I were to visit again I may look for something cheaper as I didn't use alot of the facilities, and the room even though was comfortable & large enough- didn't scream luxury. It's decor was slightly dated. But that's a kinda guy I am - would rather save on room to experience more or spend else where on a holiday.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

値段だけの価値があります。

Posted Dec 9, 2014
Pros: 部屋の広さと清潔さ
Cons: 特にないです。
Location: どこにゆくのにも便利です。 他のホテルに比べてアラモアナセンターから離れますが、 バスを近くでひろえるので特に問題ありません。
アラモアナセンターからは少し遠くなりますが、 バスも近くから出ているので問題ありません。 部屋も広く清潔で快適です。 安くはありませんが値段だけの価値があります。 スタッフも親切です。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Full service hotel across from Waikiki beach

Posted Dec 8, 2014
Pros: Plenty of resort amenities such as two pools, a Jacuzzi, and poolside bar with delicious bar food and three full service restaurants.
Cons: Nothing.
Location: It's on the Diamond Head end of the Waikiki "strip" but with plenty of shops and restaurants nearby.
Stayed at this hotel for the fourth time (unfortunately on business). This time was over the Thanksgiving holiday. All services were available and the hotel was quite full. This resort destination is across the street from Waikiki beach and is nicely located next to the small but comprehensive Honolulu Zoo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philippines

Waikiki Beach Marriott Resort

Posted Dec 3, 2014
Pros: we were so happy that our hotel was just across St Augustine Church by the Sea. we were able to enjoy our holiday and go to church.
Cons: just keep up the good work
Location: its right across the street and shopping area so very ideal. no need for long walks just to reach the beach.
Our stay was very pleasant. everything went very smoothly. transportation was very accessible. the staff were always very welcoming and accommodating. Will sure plan to be back some time soon. our room was both diamond head and seaview it was really awesome! Thanks so much!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

close to beach and shopping

Posted Dec 3, 2014
Its very close to wikiki beach and also close to high end shopping. Free DVD rental and a free drink included in resort fee. Access to balcony is a plus with beach view. Room especially flooring is not as clean as other marriot hotel rooms.
Comment from Hotel Management
Dec 5, 2014 by Steve Y Resort Manager, Hotel Management
Aloha, Thank you for taking the time to complete your review and sharing your experience with the Waikiki Beach Marriott Resort & Spa. Please accept our sincere apologies for any inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Mahalo
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel but not too great

Posted Dec 3, 2014
We were 4 adults and a baby and when we arrived at the hotel the front desk lady was not friendly at all. She had no smile what so ever and it seemed like she was being forced to work there. If it wasn't because of another front desk lady who came to help us then I would have given this hotel a zero.
Comment from Hotel Management
Dec 4, 2014 by Steve Y Resort Manager, Hotel Management
Aloha, Thank you for taking the time to share your comments and feedback regarding your recent visit to the Waikiki Beach Marriott. Our goal is to provide all of our guests with the highest level of service, quality product and value for the price paid. I do apologize if we did not completely meet your expectations. Thank you again as your feedback is important to improve guest experiences. We hope to see you again in the future. Mahalo
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 2, 2014
Pros: Staff was extremely nice and the location was perfect
Cons: Drop the $30 resort fee. If it cannot be dropped then allow for deeper discounts at the hotel instead of things like 50 free local calls per day.
Very nice hotel close to the beach. Only reason for the 3 star rating is due to the $30 per day resort fee which provided no value whatsoever.
Comment from Hotel Management
Dec 3, 2014 by Steve Y Resort Manager, Hotel Management
Aloha, Thank you for taking the time to complete your review and sharing your experience with the Waikiki Beach Marriott Resort & Spa. Please accept our sincere apologies for any inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Mahalo
2 out of 5
by A verified travelerfrom Phoenix, AZ

Great location! That's about it!

Posted Dec 2, 2014
Pros: The view!
Cons: This is a hotel and not a resort and should not be marketed as a resort. There is nothing about this hotel that is a resort.
Great location! That's about it! This is not a resort by any stretch of the imagination. The room was old and outdated and very weathered as the carpet was not stretched, stains on the furniture, no bath robes. Not sure what I got for the resort fee.
Comment from Hotel Management
Dec 3, 2014 by Steve Y Resort Manager, Hotel Management
Aloha, Thank you for taking the time to share your comments and feedback regarding your recent visit to the Waikiki Beach Marriott. Our goal is to provide all of our guests with the highest level of service, quality product and value for the price paid. I do apologize if we did not completely meet your expectations. Thank you again as your feedback is important to improve guest experiences. We hope to see you again in the future. Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2014
Always love staying here. It's also where Hawaii 5-O shows scenes of.