Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Wayfinder Waikiki

4 out of 5
Wayfinder Waikiki
2375 Ala Wai Blvd, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 477 reviews" "
Rating 8 - Good. 95 out of 477 reviews" "
Rating 6 - Okay. 45 out of 477 reviews" "
Rating 4 - Poor. 17 out of 477 reviews" "
Rating 2 - Terrible. 13 out of 477 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was such a nice place to stay...out of the busyness of the main area, but within walking distance to everything. Very friendly and helpful staff. A delicious dining option and a restful pool setting. Nice amenities in the room-including comfortable robes. A repeat, for sure.
Stayed 1 night in Mar 2024
Response from Wayfinder Waikiki Management on Mar 28, 2024
Aloha Lisa,Mahalo for choosing Wayfinder Waikiki as your homebase for your exploration of the island of Oahu! We appreciate your response in sharing with us your nice and delicious experience. If there's anything we can do to improve, please let us know. We welcome you back to enjoy the laid-back vibes of Waikiki.Mahalo nui loa!

2/10 Terrible

Mehdi

Disliked: Cleanliness, staff & service, property conditions & facilities
That was the worst experience I've ever had.
Stayed 4 nights in Mar 2024
Response from Wayfinder Waikiki Guest Services on Mar 28, 2024
Aloha Mehdi,We are very sorry to hear that your experience at the Wayfinder Waikiki was not a memorable one. Someone from our management team would appreciate the opportunity to connect with you directly. If you could please contact us at the hotel at your earliest convenience. Again, we truly apologize for the issues during your stay and would appreciate the chance in the future to provide a true Wayfinder experience.

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 28, 2024
Aloha Fermin,Mahalo for choosing Wayfinder Waikiki as your home during your stay on the island of Oahu! We appreciate your review. If there's anything we can do to improve, please let us know. We would love to host you again soon!Mahalo nui loa!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice botique feel, good pool area, service very good. Main issue I had was the electrical/lights. The light switches are on cords and hide/fall behind the tables making it hard to find and turn on/off. This was especially a problem when I first walked into the dark room--you have to put your key into a slot to get them turned on but they also have to be turned on.
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 25, 2024
Aloha James,Mahalo for choosing Wayfinder Waikiki as your base of operations while you explore the island of Oahu! We appreciate the response and will share your feedback with our management team. We are glad that our service improved your experienced. If you have time, please contact us to share your concerns directly and we hope to have the opportunity to host you again.Mahalo nui loa!

10/10 Excellent

Lish

Liked: Cleanliness, staff & service, property conditions & facilities
We had a truly wonderful time at the Wayfinder. It was stylish, conveniently located, comfy, and beautiful. Just one note for management: Your gorgeous pool is kept way too cold! We wanted to swim and splash for a while, but it was just too chilly. Please consider raising the temp so guests can enjoy it more :)
Stayed 1 night in Mar 2024
Response from Wayfinder Waikiki Management on Mar 25, 2024
Aloha Lish,Mahalo for choosing Wayfinder Waikiki as your home for vacation on the island of Oahu! We appreciate your response and sharing your wonderful time at Wayfinder. Our pool is not heated so the temperature is dependent on the environment and we can't control that. Our hot tub though is heated and feels amazing whenever it feels cold in Hawaii. Your feedback will be shared with management team for development. We hope to host you again for more laid-back fun in Waikiki.Mahalo nui loa!

4/10 Poor

Juana

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are pretty small, and rooms need more cleaning specially the shower. Hotel needs definitely a new update. Other than that the staff is very friendly and helpful
Response from Wayfinder Waikiki Management on Mar 25, 2024
Aloha Juana,We are very sorry to hear that your experience at Wayfinder Waikiki was not a memorable one. Please note that our room sizes are online for everyone to see if it fits their needs. We also have daily housekeeping and extra cleaning can be requested. We also finished our main renovation last year and the rooms have been improved compared to our previous setup. We do value your response. If you have time, someone from management would like to know more about your feedback. We are glad that our staff was about to provide you with friendly and helpful service. Please contact us to share your concerns directly and we hope to have the opportunity to show you a true Wayfinder experience.Mahalo nui loa!

8/10 Good

Ady, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need a renovation but get the job done. No real good view from this hotel but if you rent a car while out in Honolulu you'd be able to see all the views you wish for. The staff is super friendly
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Ady,Mahalo for choosing Wayfinder Waikiki as your homebase for exploring the island of Oahu! We appreciate your feedback and will let management know. On the topic of views, we highly recommend our premium view corner king with a balcony rooms as those have the best views. We hope you can give us a chance in the future to provide you with a true Wayfinder experience.Mahalo nui loa!

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
The bed and the staff were the best part of this stay. Sadly, there was mold growing on the ceiling and wall by the safe. Hallway and elevator noises were loud. Also, the air conditioner made a loud groaning sound periodically. Definitely not a VIP stay.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 21, 2024
Aloha,Thank you for sharing your feedback about your recent stay. We're pleased you found our beds comfortable and appreciated our friendly and hardworking staff. We also appreciate your input regarding the inconveniences you experienced, and we will take your comments into consideration as we continually work to enhance our guest experience. If you ever reconsider staying with us in the future, we hope to provide a more enjoyable visit.Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to Waikiki center and a few blocks from the beach. Pool and hot tub nice relaxing vibe, with bar and restaurant close by. Room is a little on the smaller side but very comfy and clean. Hotel staff are very nice and welcoming!
Response from Guest Services Team on Mar 21, 2024
Aloha Luz,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We truly appreciate you taking the time to leave us a review and share your experience with us. Your kind words about our friendly staff are much appreciated. We can't wait to welcome you back for another five-star stay! Mahalo nui loa,Wayfinder Waikiki Ohana

6/10 Okay

Md

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Md,Mahalo for choosing Wayfinder Waikiki as your vacation destination. If you're in the area again, we hope you'll consider coming back to us!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Jana Rose Javier, Mississauga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful renovated hotel in the heart of Waikiki. We were welcomed with a bottle of wine and got to take advantage of the free admission to the Bishop Museum. Very close to the beach
Stayed 8 nights in Mar 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Jana Rose Javier,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We are ecstatic to hear you enjoyed your stay and was able to take advantage of our given free admission to the Bishop Museum! It was truly a pleasure serving you and we hope to see you again in the future!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time in Hawaii and the Wayfinder waikiki was the perfect hotel to stay in. Its right next to the Ala Moana canal, which has a great view. The hotel is down the street from a convenient store, and 2 blocks from tje beach. I would stay here again. The only complaint i had was the smell of the room. There was definitely moisture in the air, but i didnt spot any mold or mildew. I just sprayed lysol and opened the balcony door and the smell was gone.
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 18, 2024
Aloha Kathryn,Mahalo for choosing Wayfjnder Waikiki to guide you through the distinct and beloved locales of the island of Oahu! We appreciate your response in sharing with us your experience at Wayfinder. We do apologize for the smell in the room and glad that it was gone. We'll gladly help if there's any future inconveniences. We hope to see you again soon.Mahalo nui loa!

6/10 Okay

Mark, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My corner room with a view on the 3rd floor looked over the back of apartment buildings and the A/C unit. The bathroom was quite outdated. The staff was very friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 18, 2024
Aloha Mark,We are very sorry to hear that your experience at the Wayfinder Waikiki was not a memorable one. We have shared your feedback with our leadership team about the room view and bathroom. Someone from our management team would appreciate the opportunity to connect with you to learn more details about your review. We would appreciate the chance to improve.Mahalo nui loa!

10/10 Excellent

Joanne I.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique style hotel. Very cozy
Stayed 4 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 18, 2024
Aloha Joanne,Mahalo for choosing Wayfinder Waikiki to guide you through the distinct and beloved locales of the island of Oahu! It's great that you love our hotel's style and that it's very cozy. If there's anything else we can do to improve, please let us know.Mahalo nui loa!

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, the place was nice and was clean. The staff was very friendly and gave us a complimentary gift since we were celebrating. Only issue we had was getting an Iron to our room, we had to ask 4 times before one was delivered to the room. Also wish there was a self parking option instead of valet.
Stayed 6 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 18, 2024
Aloha Adam,Mahalo for choosing Wayfinder Waikiki as your destination for your celebration! We appreciate your response in sharing with positive experience of Wayfinder. We sincerely apologize for the delayed response in getting an iron for you. We'll share your feedback with our management team. If there's anything else we can do to improve, please let us know.Mahalo nui loa!

8/10 Good

Rebecca D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wayfinder was nice but it was a cheaply remodeled older hotel. Has a chic look to it. Very busy. Didn’t have streamcast as advertised. Food was great in the restaurant and by the pool. Pool area is small. Lots of teens.
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 18, 2024
Aloha Rebecca,Mahalo for choosing Wayfinder Waikiki as your place to rest while you discover the island of Oahu! We'll share your feedback about the Staycast system to management. Our 70-foot long salt-water pool is actually one of the biggest in Waikiki. Perhaps the busy season is what made the pool area feel small. If there's anything else we can do to improve, please let us know.Mahalo nui loa!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hidden gem of a hotel. Great place if you want to be slightly off the Main Street in Waikiki, but still a very close walk to everything in town including the beaches. The pool area is very nice. Staff were so friendly and welcoming from start to finish. I will definitely be back!
Stayed 5 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Samuel,Mahalo for choosing Wayfinder Waikiki to guide you through the distinct and beloved locales of the island of Oahu! We appreciate your response in sharing with us your experience at Wayfinder. We constantly strive to provide guests with a multilayered discovery experience throughout your stay. Your lasting impression has been shared with the team; and we welcome you back to appreciate a relaxed and laid-back vibe in Waikiki.Mahalo nui loa!

6/10 Okay

TRICIA

Disliked: Amenities
This property is not “boutique”. The rooms are small and the bathroom even smaller. The pictures online are misleading and this hotel is old with new paint. The waiter at the restaurant downstairs preferred to serve 6 “other” guest that sat down 10 minutes after me and I was an afterthought so I only ate there once. The entrance was always backed up with cars due to their inefficient valet parking which would make you wait for those that were being dropped off or picked up. They don’t offer any assistance with yours. The ONLY positive was the front desk staff was very pleasant and super nice.
Stayed 3 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Tricia,As a boutique hotel, we are on the smaller scale with a unique brutalist architecture and our rooms being a mix of modern and traditional Hawaiian design. With our hotel amenities, weekly events and more personalized services and recommendations from our Pool Ambassadors, we strive to make our guest's stay as relaxing and fun as possible. Our room sizes are online for everyone to see and is comparable to many other hotel room sizes.We are sorry to hear that experience was not as memorable due to the waiter at the restaurant and the situation with valet. We will share your feedback with our leadership team so we can resolve and improve those areas.If you have the time, our management team would appreciate the opportunity to connect with you directly for more information on what else we can do to improve.Mahalo nui loa!

10/10 Excellent

Antonia, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Café and the Restaurant on the Property is very convenient. We walked to the Beach and the ABC store. The Bus is the best transportation.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on Mar 11, 2024
Aloha Antonia,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We are happy to hear you enjoyed our convenient location. We hope you enjoyed everything else during your stay. We look forward to your return! We are ready for another round of relaxed and laidback vibe when you are! Take care!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

KIRSTY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent First Trip to Honolulu to celebrate my 30th! Felt very welcome. Staff couldn't do more for you. Had a great room with a double balcony. Highly recommend Poolside Yoga with Nick, great way to start the day. The Poke Bowl was fantastic, easy access to the supermarket, beach etc 5-10 minute walk tops with a beautiful view of the Canal opposite the hotel. Loved the little extras, sodas, popcorn, dressing gowns. Makes it a lot more personable than your standard hotel. I would come back in a heartbeat.
Stayed 5 nights in Feb 2024
Response from Guest Service Manager on Mar 11, 2024
Aloha Kristy,Mahalo for choosing Wayfinder Waikiki as your vacation destination. It was a delight to have you as our guest at Wayfinder Waikiki and we are thrilled to hear everything went perfectly during your stay! Our guests are the best part of what we do, and we can't thank you enough for sharing that experience you had with us! We really hope you had a wonderful 30th birthday and we're always here when you're ready for another round of relaxed and laidback vibe!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Kore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely be returning to this property in the future. The hotel itself was quaint and clean, the restaurant was delicious, the pool bar was amazing, and the coffee shop was a must-visit every single morning of my stay! (Try the vanilla latte, it's incredible.) I will say, what makes Wayfinder an exceptional destination is the STAFF. From the employee that assisted with check in, to the valet that parked my rental car, I didn't have a single interaction with a staff member that wasn't warm, helpful, and full of personality. I also thought it was unique and cute that their zodiac signs were included on their name tags - I've never seen this before and it was something that stood out from the norm. Despite the weather being particularly rainy and windy during my stay - it was one of my better visits to the island because the hotel/parking was effortless! Special shoutout to Charles for always making me smile. The only thing that I would suggest as an improvement, was that wifi/check out time wasn't quite clear and had to be asked about - and the hot tub was unfortunately...not hot. Since it was windy and chilly (for the area) it would have been nice for the hot tub to be heated more than just lukewarm. It was more of a "warm" tub than a hot tub. Since I didn't spend much time at the pool/hot tub, it didn't detract from the trip at all - but is still worth noting to the hotel as a possible improvement. Mahalo for the wonderful staff, and their service!
Stayed 4 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Kore,Mahalo for choosing Wayfinder Waikiki to guide you through the distinct and beloved locales of the island of Oahu! We appreciate your response in sharing with us a vibrant personal connection to your experience at Wayfinder. We constantly strive to provide guests with a multilayered discovery experience throughout your stay. Your lasting impression has been shared with the team, especially Charles; and we welcome you back to appreciate a relaxed and laid-back vibe in Waikiki.Mahalo nui loa!

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fun and exciting trip to Waikiki and the Wayfinder helped make that happen. I had an east facing room with a nice view. Although there was limited amenities like a small refrigerator, there was no microwave or coffee pot. Luckily there’s convenience stores just a block away if you need something. Valet parking only, which I used, and was nice not having to wasting time with other options. Nice restaurant and pool.
Stayed 5 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Christopher,Mahalo for choosing Wayfinder Waikiki to guide you through the distinct and beloved locales of the island of Oahu! We appreciate your response in sharing with us your personal connection to your experience at Wayfinder. We constantly strive to provide guests with a multilayered discovery experience throughout your stay. Your feedback has been shared with the team on what we can do to improve. Please let us know if there's anything else we can do better. We look forward to hosting you again for your future plans in Waikiki.Mahalo nui loa,

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay so much last year that my son and his girlfriend stayed this time and had the best time. Location is great, staff is friendly, room was clean and the view was nice. Pool is fun and the food is good at their restaurant. We will definitely be back!
Stayed 3 nights in Mar 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Alisa,Mahalo for choosing Wayfinder Waikiki as your homebase for your exploration of the island of Oahu. We appreciate you sharing with us the amazing time you had with us. Your lasting impression and repeated visits has been shared with the team and we welcome you back for more relaxed and laid-back vibe fun in Waikiki.Mahalo nui loa!

8/10 Good

Masako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Pool was good.
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on Mar 11, 2024
Aloha Masako,Thank you for your recent stay with us here at the Wayfinder Waikiki. We hope you enjoyed your stay. We look forward to seeing you again!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Mar 5, 2024
Aloha Claudia,Thank you for your recent stay with us. We'd love to see you back on your next Waikiki adventure!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Dominic-Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem in waikiki , a short walk from the beach Spacious clean room , great restaurant, nice pool with jacuzzi and great service !
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on Mar 11, 2024
Aloha Dominic-Didier,Thank you for your recent stay with us here at the Wayfinder Waikiki. It was our pleasure to have you. We love to hear you enjoyed your stay especially our hotel facilities and our service! We are always ready to welcome you back on your next Waikiki adventure!Mahalo nui loa,Wayfinder Waikiki Ohana

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Mar 5, 2024
Aloha Erica,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We look forward to your return!Mahalo nui loa,Wayfinder Waikiki Ohana

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a trendy area so not far to walk to get to lots of transportation, dining and shopping options, but the 4am garbage bin pickup that echoed between the tall buildings was a regular wake-up for me. Bed had a firm mattress so not the most comfortable and there was no comfortable seating in the room, even just to pop the laptop open and look something up. Room had a small bar fridge which was convenient as we could buy a few drinks and snacks so we weren't eating breakfast out every day. Toilet in bathroom was small and uncomfortable. Maid service was great and restaurant staff were friendly and helpful. Really great middle-of-the-road hotel option for Waikiki Beach.
Stayed 9 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Jason,Mahalo for choosing Wayfinder Waikiki as your destination for base to explore the island of Oahu! We appreciate your response in sharing with us your unique experience at Wayfinder. We do apologize for any inconvenience for the city noise that happens early in the morning and we'll share your feed back about the furniture and fixings in the room. If there's anything else we can do to improve, please let us know. We hope to see you again in the future.Mahalo nui loa,

10/10 Excellent

Britny

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Services Team on Mar 5, 2024
Aloha Britny,Mahalo for choosing Wayfinder Waikiki as your vacation destination. It was a pleasure having you. We hope that you visit us again the next time you're in the area!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Wayfinder Wakiki. Staff were super pleasant and hospitable. Location is great - 3 blocks away from the beach and many dining options. There are beach chairs, boogie boards, go pros and mobile chargers available to borrow daily. NOTE: there is no complimentary coffee nor coffee pots in the rooms, though they do provide electric kettles upon request.
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Tammy,Mahalo for choosing Wayfinder Waikiki as your home during your stay! We appreciate your response in sharing with us your personal experience at Wayfinder. We will share your feedback to management about coffee or coffee pots. If there's anything else we can do to improve, please let us know. We hope we can host you again in the future.Mahalo nui loa!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Friendly staff
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Mar 5, 2024
Aloha Patrick,Mahalo for choosing Wayfinder as your vacation destination. We appreciate you taking the time to leave us a review. Also, thank you for highlighting our amazing and hardworking staff. It was a pleasure having you. We're always here when you're ready for another round of relaxed and laid-back vibe!Mahalo nui loa,Wayfinder Waikiki Ohana

4/10 Poor

Ronald

Disliked: Cleanliness, amenities, property conditions & facilities
Certainly did not look like the photos. Rooms were small and dingy. Bathroom was not clean, and there was stuff from the last guest in thr Bathroom. Also, i did not get a complimentary bottle of wine. And the location is so-so. Next time i will pay more to stay closer to the ocean.
Stayed 1 night in Feb 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Ronald,We are very sorry to hear that your experience at Wayfinder Waikiki was not a memorable one. We will share your feedback about the room with our leadership team on what we can resolve and improve on. Some things we are unable to change such as our location. However, we are still close to the ocean, about 2.5 blocks away and just a block away from the nearest shopping mall. We hope that guests can let us know immediately when something is missing so we can correct any oversight such as the missing wine. Our management team would appreciate the opportunity to connect with you directly. If you could, please contact us at the hotel at your earliest convenience. We value your feedback and would appreciate a chance in the future to provide a true Wayfinder experience.Mahalo nui loa!

10/10 Excellent

Jerrold R

Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Jerrold,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We look forward to seeing you again!Mahalo nui loa,Wayfinder Waikiki Ohana

8/10 Good

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff. Rooms are outdated though and no view at all like the pictures. We paid for the best view rooms with balcony but no view like the pictures. i am disappointed.
Stayed 4 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Mia,Mahalo for choosing Wayfinder Waikiki as your homebase for exploring the island of Oahu! Our hotel is a blend of Brutalist architecture and a blend of traditional and modern Hawaiian design. Our hotel has many rooms with different diverse views. If you have time though, we would like to connect with you and figure out which pictures that is being referred to. We value your feedback and would appreciate the opportunity to host you again.Mahalo nui loa,

6/10 Okay

Yi

Stayed 6 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Yi,Thank you for your recent stay with us. We look forward to your return!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

tao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to beach, shopping mall, restaurants. Have large pool and hot pub. Very nice service.
Stayed 3 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 21, 2024
Aloha Tao,Mahalo for choosing Wayfinder Waikiki as your home for your stay. We appreciate your response in sharing with us your nice experience at Wayfinder. If there's anything else we can do to improve, please let us know. We hope we can host you again soon.Mahalo nui loa!

2/10 Terrible

Karine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID. There was a german cockroach infestation in the room. It was noticed from the first night, mentioned to staff. Not talking about a single one... multiple of multiple sizes. Staff promised many things that did not actually happen: a change of room next day (hotel was full first night), a deep clean of the room the next day... None of these actually happened. Then a different staff person the next day offered to wave the fees for the whole stay. That also wasn't reflected. After discussion with manager, that was apparently deemed a miscommunication. Now I have to be back home, in fear that these creatures are in my luggages. The hassle is not worth it and this hotel is not what it appears to be.
Stayed 4 nights in Feb 2024
Response from Wayfinder Waikiki Guest Services on Mar 28, 2024
Aloha Karine,Thank you for staying with us at Wayfinder Waikiki and we truly apologize for the inconvenience that you experienced during your stay. It is very unfortunate that we were not able to resolve those issues while you were on property. We have shared your review with our management team for development. Please feel free to reach out to us directly so we can directly address the issues.Mahalo nui loa,Wayfinder Waikiki Guest Services

10/10 Excellent

Bridget

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
My friends and I loved our stay at the Wayfinder! Such a cool hotel with a great vibe for a friends trip. The bar serves great drinks, and the staff was very helpful and kind. Valet parking only was a little annoying but it is what it is and the valet attendants were very nice. My only complaint is the temperature of the hot tub. I love a good hot tub but it was luke warm at best which is not typically what you go for with a hot tub. Other than that great stay!
Stayed 6 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Bridget,Mahalo for choosing Wayfinder Waikiki as your homebase for exploring the beloved locales of the island of Oahu! We appreciate your response in sharing with us your personal experience at Wayfinder. We do apologize for any oversight on the hot tub. We do have the tub set for for the maximum legal temperature allowed but it does take some time for it to heat up in the morning. Regardless, we have shared your feedback about the hot tub and parking situation with our management team. If there's anything else we can do to improve on, please let us know. We hope we can have the opportunity to host you again to have more chill fun vibes in the future.Mahalo nui loa!

10/10 Excellent

Deja

Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Deja,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We hope you enjoyed your stay. When you're in the area again, we hope you come back to see us!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Thomas,Thank you for your recent stay with us. We look forward to your return!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Michael,Thank you for your recent stay with us. We hope you enjoyed your stay. We can't wait to welcome you back for another round of relaxed and laid-back vibe!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy it is the Waikiki hotel of a previous generation. If you are ok with functional, practical, a little bit of traditional Hawaii and don't need the modern amenities and high end amenities of resorts 2x or 3x this price this is the place!
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 25, 2024
Aloha James,Thank you for your recent stay with us. We appreciate you taking the time to leave us a review. The next time you're in the area, please come see us again at Wayfinder Waikiki!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, friendly, helpful staff. Rooms nice and clean. Beds comfortable. Restaurant was great!
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 25, 2024
Aloha Deborah,Mahalo for your choosing Wayfinder Waikiki as your vacation destination. Our team aims to provide a setting where great vibes and comfort come together seamlessly, and we can't thank you enough for sharing that experience you had with us. When you're back on the island, please come and visit us again! Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming.
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Feb 25, 2024
Aloha,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We hope you enjoyed your stay. We look forward to your return!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

Hannah

Stayed 4 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Hannah,Mahalo for choosing Wayfinder Waikiki as your vacation destination. We hope you enjoyed your stay. We look forward to welcoming you back again!Mahalo nui loa,Wayfinder Waikiki Ohana

10/10 Excellent

cinthya

Traveled with partner
Liked: Cleanliness, amenities
Great
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Feb 25, 2024
Aloha Cinthya,Thank you for your recent stay with us. We look for ward to your return!Mahalo nui loa,Wayfinder Waikiki Ohana

8/10 Good

Cyreeta

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my time at the hotel. I didn’t get the perks of my VIP upgrade (I did get a bottle of wine but I don’t drink so it wasn’t a perk for me). I love the aesthetic of the building and the staff were super helpful. Shout out to Daniel helping me multiple times. Overall a decent stay.
Stayed 3 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Cyreeta,Mahalo for choosing Wayfinder Waikiki as your home during your stay on the island of Oahu! We appreciate your response in sharing your feedback with us. We do our best to apply all Expedia VIP perks, but somethings, such as room upgrades, are subject to availability at the time of check in and throughout the week. We strive to hit all requests and perks, but that is difficult to achieve when it's extremely busy during the peak seasons. We also would have loved to exchange your wine perk for other snacks or beverages. We have shared your feedback with our leadership team to improve the area of our Expedia VIP guest experience. If there's anything else we can do to improve, please let us know. We hope we can have an opportunity to host you again for more chill fun in Waikiki.Mahalo nui loa!

8/10 Good

William, Corona Del Mar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of beach and restaurants. Has been internally renovated and has comfortable beds and updated bathrooms. Well worth the money,,
Stayed 2 nights in Feb 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha William,Mahalo for choosing Wayfinder Waikiki as your home for your stay on Oahu! We appreciate your feedback and would like to connect with you at your earliest convenience on what we can improve so you can have a 5 out of 5 star experience. We hope to have an opportunity in the future to host you again and provide a true Wayfinder experience.Mahalo nui loa!

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for price. Felt like an hibster Seattle hotel in Seattle. Friendly staff and top notch pool / bar. 5 minute walk to beach.
Stayed 5 nights in Jan 2024
Response from Wayfinder Waikiki Management on Mar 22, 2024
Aloha Ryan,Mahalo for choosing Wayfinder Waikiki as your home base for your escapades on the island of Oahu! We value your feedback and if you have the time, please let us know what we can do so you have a 5 out of 5 star experience. We hope we can have an opportunity in the future to host you again and provide a true Wayfinder experience.Mahalo nui loa!

4/10 Poor

sabrina

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Aloha Sabrina,Thank you for your recent stay with us. Happy future safe travels!Mahalo nui loa,Wayfinder Waikiki Ohana