Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Portland, OR

DO NOT RENT HERE

Posted Nov 4, 2014
Pros: The fact that we had access to the Reef amenities...that was it.
Cons: Everything
I booked a queen studio...the assumption was that I would have a queen bed and a fully functioning room. What I GOT was 2 very old very dilapitated twin beds shoved together with a sheet set holding them together. I also got a coat closet sized shower that drained so slowly that by the time you got done with your shower you were standing in ankle deep dirty water that took 15 minutes to drain. They stated that the maids came in daily and freshened up, did light cleaning...the only thing they did was change out the towels. Had this room not been pre-paid I would have checked out the minute I saw the room but unfortunately I was stuck in this awful room.
Comment from Hotel Management
Nov 11, 2014 by Walter, Hotel Management
Aloha, Thank you so much for staying with us. We value your comments very much and I will make sure to share this feedback to our staff and management . Mahalo, Walter
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Amazing views

Posted Sep 8, 2014
Pros: Views and location
Cons: Information beforehand on how to check in due the building is shared with Castle Waikiki Shore and they were not that helpful.
Location: Good location to Beach & Shopping Good eating at Yardhouse & Giovanni Pastrami at Lewers Street - around the corner
We shared this apartment on the 15th floor there were 5 of us - it is conveniently located right on a beach. It was very clean although a bit tired and could do with a bit of a spruce up i.e. new carpet and a coat of paint. Shower area also could do with a makeover. But for 5 of us to be together it was great (although sharing a bathroom with 5 isn't ideal!) It was lovely to watch the sunset and sit on the balcony with everyone. Staff replaced towels daily and collected rubbish bins daily also. The linen was changed once in the 6 days we were there which was fine. It was an ideal size for a family - although you would need to keep an eye on them with balcony.
Comment from Hotel Management
Oct 1, 2014 by Walter, Hotel Management
Aloha, Thank you so much for staying with us. Mahalo for the time that you spent sharing your experience with us. we hope to see you again soon on your next Island visit. Walter
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kanagawa

最高でした!

Posted Jul 27, 2014
今までの書込みは賛否両論で少し心配でしたが、私達にとっては最高でした! 確かに施設は古く、フロントは無愛想、日本語通じませんが、ハワイはアメリカなので英語が公用語であり当然かと。。。 今回は11Fの部屋でしたが、ラナイからの景色は最高、広さも十分、アクセス良し、駐車場の使用も快適でした。 ただ、4Fより下層階級だと悲惨かと。。。 まあいつも利用するグランドワイキキアンより断然高評価です!
Comment from Hotel Management
Oct 1, 2014 by Walter, Hotel Management
Aloha!! Thank you so much for your comments and I will make sure to share them to our staff and Management. We hope to see you again on you next visit in Waikiki. Mahalo, Walter
3 out of 5
Recommended
for Everyone
by A verified traveler

海と緑の癒し空間が楽しめます

Posted Jul 25, 2014
Pros: バルコニー側は、Army Museumの広い敷地に面しているため、目の前が開けて清々とした感じでした。また、左斜めにワイキキビーチが見渡すことが出来、今回の旅行でこだわった「海を見ながらゆったりと過ごす」ことについては、満足できるスーペースでした。
Cons: チェックインについての、事前説明が不十分に思いました。1Fフロントのスタッフが案内をしてくれますが、海外旅行経験がない方には、不親切に思います。
Location: ワイキキビーチホテル群の端に位置します。隣は、Army Museumなので、非常にわかりやすい場所にあります。
ホテルという定義がよくわかりませんが、所謂 コンドミニアムタイプで、1Fフロントのスタッフはコンドミニアム専用のスタッフであるため、チェックイン時には、内線電話でホテルスタッフに連絡をしなければならないということが、到着してから分かりました。ホテルスタッフの対応には問題ありませんでしたが、多少の英会話が必要になります。一般のホテルをイメージしていくと、少し戸惑うかもしれません。 バスタブがハーフバスでかなり狭いです。バスタイムを楽しみたい方には、オススメはできません。
Comment from Hotel Management
Oct 2, 2014 by Walter, Hotel Management
Aloha, Thank you so much for your time in writing the comments. I will surely share your comments with our staff and management. we hope to see you again on your next island visit. mahalo, Walter
5 out of 5
Recommended
for Families
by サナサナ

ロケーション最高!!!

Posted May 21, 2014 on Hotels.com
今回、二度目の宿泊。 今回は8階の1ベットルームに滞在。 海じゃない方の角部屋でラッキー。 お風呂が狭いだけで、他は満足。 ただ、サービスはNG!日本語話せるスタッフも居ない。 アウトリガーワイキキショアで予約し、建物はキャッスルワイキキショア、会社が違うとフロントの人には無視されてました。
5 out of 5
Recommended
for Families
by メグfrom New Zealand

海が見える部屋を期待していなかったので、素晴らしい景色と夕日に感動でした。

Posted Apr 21, 2014 on Hotels.com
家族旅行やグループ旅行には最適だと思います。ホテルより部屋は広いし、キッチンにはいろいろ揃っているし、Wi-Fiもすぐに使えました。買い物にも便利なところでした。
Comment from Hotel Management
May 6, 2014 by Walter, Hotel Management
Aloha, thank you so much for taking the time to share you expereience staying with us. We look forward serving you again on you next visit to Waikiki. Mahalo, Walter
2 out of 5
Recommended
for Families
by A verified traveler

ホテルスタッフ

Posted Apr 19, 2014 on Hotels.com
なぜかチェックイン、チェックアウトはアウトリガーリージェンシーで行う。アウトリガー"ワイキキショア"のスタッフは常駐しているものの何も対応しない。急遽、ツアーを申し込もうと思い、隣のアウトリガー"リーフ"の日本語ガイドのスタッフに電話で確認してもらおうと思ったが、「別のホテルなので対応できません。ワイキキショアの方はリージェンシーで対応してもらってください」とのこと。リージェンシーには日本語スタッフがいないので、ある程度の英語力が必要になります。「アウトリガー」と共通名称はあるものの、何かとたらい回しにあいました。
3 out of 5
by ぱっちょfrom 東京

英語ができないと厳しいかも

Posted Apr 7, 2014
Pros: 普通にここに住んでいる人もいるので、ロコ気分が味わえたこと。
電話越しでチェックインの依頼、チェックイン後もどうやって退出したらいいかなど、すべて英語での説明(しかも、結構長かった)なので、英語ができない人は厳しい感じでしたね。 フォートデルッシーあたりからの外の騒ぎ声なども結構夜しました。部屋の掃除が3日に一度でした。
5 out of 5
Recommended
for Business Travelers
by aloha

オンザビーチでベストコンド

Posted Mar 28, 2014 on Hotels.com
9階に宿泊しました。山側の部屋でも十分に海の景色がラナイから堪能できます。 室内に洗濯機と乾燥機があり、いつでも洗濯が出来、子供連れに方はとても便利。 ショッピングも外食も便利な立地なので、家族を連れて行って非常に満足できるコンドです。
Comment from Hotel Management
Jun 7, 2014 by Walter, Hotel Management
aloha!! Thank you for taking the time to share your enjoyable stay with us. we hope to see you again soon!! mahalo, Walter
3 out of 5
Recommended
for Everyone
by A verified traveler

We loved the location. Very accessible to all.

Posted Mar 8, 2014
Pros: The location! That our room turned out to be full condo.
Cons: Housekeeping.
Location: Everything we needed was very close and accessible! So much to do..shopping, beach, restaurants, deli's.
We loved the condo. We were confused as we thought we had reserved a room at the Outrigger on the Reef. It was confusing that Waikiki Shores couldn't give us towels or anything because we were actually dealing with office support a block away. We would definitely book a stay at the Shores again. We had a couple of flying cockroaches the first day, but didn't see any after that. The bath tub backed up one afternoon. It drained in a few minutes but was gross. We did not like that housekeeping would just come into room with out announcing themselves and cleaned while we were on the balcony. Just not used to that type of housekeeping service.
Comment from Hotel Management
Sep 20, 2014 by Walter, Hotel Management
Aloha, Thank you so much for staying with us!! and we are glad that you enjoyed your stay. we will follow up to correct the concrens that you mentioned . we hope to see you again on your next visit . Mahalo,
Comment from Hotel Management
Mar 19, 2014 by Walter, Hotel Management
Aloha, Thank you so much for staying with us!! and we are glad that you enjoyed your stay. we will follow up to correct the concrens that you mentioned . we hope to see you again on your next visit . Mahalo,