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Power was out for a full 8 hours, there was construction happening the whole time outside and found a bed bug on my last day took it to the office in bag and still didn’t get a refund
When we arrived, they did not have a room that was reserved and tried to give us a room without same accommodations i. e.: no king bed. When we questioned the check- in clerk he suggested that we go to Hampton Inn, next door.
This place is old, dirty, and nasty. I will never stay again. Looks like we chose the worst option in the area. It smells, it’s dirty, kleenex and cigarette butts behind the nightstand, floors stained. Thankfully was just a quick overnight stay. Choose anywhere but here if you’re staying in the area.
The place was fine - bargain for the money - perfectly servicable sleeping box. The long term guests were a bit scummy and walking out to see a bum sleeping on a couch is not the best thing - clean out the trash and you'd have a nice place and very nice staff
Refrigerator doesn't work. There are roaches. I found a little baggie with powder in it next to the coffee pot.
I will never use this hotel again.
Janet
Stayed 1 night in Oct 2023
8/10 Good
Stephen
Oct 16, 2023
Liked: Room comfort
Disliked: Property conditions & facilities
Room Clean, Water Hot-Needs Updating
Overall it was okay. The room was clean as were the beds and linens. The beds were actually comfortable. The pillows were horrible-completely worn-out and you had to sleep on 3 to get an elevation of your head. Paint was peeling in the bathroom on the wall as well as some of the trim. The bathroom door on the inside was very dirty under the door handle. The water pressure was great in the shower and the water plenty hot. No bugs! The room was okay, but definitely needs updating and not look like it is worn out everywhere, but if you need a bed and a bath, and these other things don't bother you-it was clean and the beds comfortable. We would not choose to stay there again.
Maintenance was lacking. The room door had a large gap on the bottom where maybe rubber molding was torn off and I was on the first floor so critters could enter. I stuffed a towel in there. One of two bathroom lightbulbs was out. The faucet dripped. The sheets were clean. Floors felt dirty. Chipped paint on bathroom door. Mold on showerhead and bathroom walls. TV turned on with remote, but not off, you had to unplug it(explains why it was unplugged when I arrived). Also the complimentary breakfast wasn't really breakfast. It was juice and a muffin or nutrigrain bar.
Though the towels, sheets and rugs seemed clean, which says the staff has some professional pride, This is a very run down property that needs a great deal of renovation
The breakfast offered was a joke
At 189$ for the night it was the biggest disappointment I ever had when staying in Oak Ridge
The owner showed all his clients tremendous contempt with the condition of this property
I do not recommend that anyone stay here in the future
Gave us a smoking room.
TV didn’t work
Turned heat in and set off smoke alarm.
Went to office and was told there were no more rooms.
Also told we would be refunded for room!
We will see if that happens!
Linda
Stayed 1 night in Oct 2023
4/10 Poor
Tucker
Traveled with family
Oct 3, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t like that you advertise a pool and no pool and the breakfast is just small muffins and cereal bars . Could have been better selection . Also our room never got cleaned
Crack under entry door, dirty laundry hanging on back of bathroom door, toilet paper holder off the wall. Thankfully, the bed linens were clean.
ronnie d.
Stayed 1 night in Sep 2023
6/10 Okay
Robert, Suwanee
Sep 25, 2023
Average but clean. Price is good for a place to rest your head for late check in/early leave. They advertise breakfast but all they had was coffee and a nutritional bar.
Robert
Stayed 1 night in Sep 2023
4/10 Poor
Lakeshia
Traveled with family and small children, Business traveler, Traveled with family
It was close to shopping and food but there was no breakfast when we went at 830 am. The shower was leaking. Toilet paper roll was taped to the wall with scotch tape multiple holes in the wall. Bed was decent.
Bugs on walls, bugs in bathroom, gnats under the comforter, smelled, unkept rooms, bathroom mold, door frame to bathroom was exposed, shower head unfinished….staff was nice though.
My biggest complaints are wifi never works here, I stayed in 2022 and the reason given was wifi was down. Now 2023 the same excuse. The rooms arent cleaned nearly as well as they should be, you can be charged for smoking but walking into a room that has a linger smoke smell that you could potentially be blamed for doesnt sit right with me. Again, housekeep8ng needs to move furniture and clean behind them, intereting things are hiding behind furniture which is sad to say. Its affordable but dont expect much else.
Holes in walls !sheets were filthy ! We didn’t stay ! Non smoking room smoke smell on everything could not breathe in room took key back to desk !
Kris
Stayed 1 night in Jun 2023
2/10 Terrible
Anthony
Jun 18, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
There was so much bleach and or fragrance on the sheets, I was not able to sleep.I also had the unplug the mini fridge because it rattled/vibrated the cabinet it was mounted in.
I paid for a place to sleep and I could not sleep due to the bleach. the pillow was completely stained - gross.....the blankets had holes in them. The first room I was shown had a horrible mildew/ mold smell. I needed a place to sleep and had no other options -----
Anthony
Stayed 1 night in Jun 2023
2/10 Terrible
Gregory
Traveled with family
May 9, 2023
Disliked: Cleanliness, staff & service
No pool. Room smelled so bad we asked to move. There were dirty towels I. The bathroom of the second room. The the breakfast was 3 old bagels and some old granola bars. Do not stay at this hotel.