Interior entrance

Reviews of DoubleTree by Hilton Hotel Oak Ridge - Knoxville

4 out of 5
DoubleTree by Hilton Hotel Oak Ridge - Knoxville
215 S Illinois Ave, Oak Ridge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 863 reviews" "
Rating 8 - Good. 269 out of 863 reviews" "
Rating 6 - Okay. 70 out of 863 reviews" "
Rating 4 - Poor. 32 out of 863 reviews" "
Rating 2 - Terrible. 25 out of 863 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Mar 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed it met anything that I needed to make my stay enjoyable
Stayed 1 night in Feb 2024
Response from Jeff on Mar 6, 2024
Thank you for your wonderful review and we hope to see you again very soon!

6/10 Okay

Melissa

Traveled with partner
Liked: Property conditions & facilities
I'd have to say just an average hotel. One trash can in the whole room and it was a tiny one in the bathroom. Not very many tv channels, alot of debris in the pool, room felt like a hotel cortez vibe. Bed was comfortable and big. Good bed sheets. Good pillows. Clean. Couodve spent 10 more bucks and went to the hotel across the street and had free breakfast just as clean.
Stayed 2 nights in Feb 2024
Response from Jeff on Mar 6, 2024
We're sorry we fell short on your visit with us. Please come back again and let us make it right!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
So helpful at the desk!
Stayed 1 night in Jan 2024
Response from Jeff on Jan 27, 2024
Thank you for your wonderful review and we hope to see you again very soon!

6/10 Okay

Andrew

Not well kept and very dated.
Stayed 2 nights in Jan 2024
Response from Jeff on Feb 20, 2024
I'm sorry we didn't meet your expectations, please come back and let us make it right! We're constantly making improvements and we would love to see you again!

10/10 Excellent

ahlam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean !!
Stayed 2 nights in Nov 2023

2/10 Terrible

Alexander

Stayed 1 night in Nov 2023

8/10 Good

Michelle

Stayed 1 night in Nov 2023

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice
Stayed 3 nights in Oct 2023

10/10 Excellent

Nicole

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, enjoying our stay.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was up tp par for this level of hotel. My only complaint is the internet was out of service during my entire stay. This is a big deal when traveling for work. I know the staff was trying to work on it. However it did not appear to be getting the attention and expertise an issue like this needs.
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff & room was very clean!
Stayed 3 nights in Sep 2023

10/10 Excellent

Tracy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was mostly pretty nice. The pools were disgusting though, filled with algae. I chose the hotel because they had 2 pools, and I couldn’t swim in them they were too dirty.
Stayed 1 night in Sep 2023
Response from Rachael on Sep 22, 2023
Dear Tracy,Our apologies that you did not have a good experience with the condition of our swimming pool. We pride ourselves on great pool maintenance and water condition. We will make every effort to continue to keep up with maintenance and water for your future visits.

8/10 Good

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice amenities.
Stayed 1 night in Jul 2023

8/10 Good

Jodi D

Traveled with family
Not certain our bathroom was cleaned before we got there. Let the front desk know and wasn’t resolved until I went back to front desk a second time. Front desk staff was very personable.
Stayed 3 nights in Jul 2023

10/10 Excellent

deana

Stayed 1 night in Jul 2023

10/10 Excellent

Keshawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff when i checked in to when i checked were very friendly and the cookies were delicious most likely my favorite part
Stayed 3 nights in Jul 2023

8/10 Good

Zografo

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I chose the Double Tree because of past experiences. It appears this hotel was built 30 years ago and that's it. The restaurant on site is in desperate need of updating. Half of the decorative light bulbs were burnt out. They still have warm chocolate chip cookies upon arrival. After that it's a tremendous disappointment.
Stayed 3 nights in Jun 2023

8/10 Good

Suad

Traveled with partner
Liked: Cleanliness, staff & service
Breakfasts, while not free, were good. Nice selection for hot and/or cold buffet. Parking free and easy. Unfortunately, our room was not comfortable. The pillows were as hard as sandbags, and the bathroom tub was made for giants😊 also, the toiletries were itsy-bitsier than most hotels of this size.
Stayed 4 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chadrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Barry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Stayed 7 days. Our trash was picked up twice and we had to ask. Found old used wash cloth hanging on shower rod. Been there a while since it was dry and crusty. Service in restaurant was slow.Becauseof regatta in town that weekend room was almost $300/night. Not worth it.
Stayed 7 nights in May 2023

2/10 Terrible

Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s decrepit. We paid $423 per night. Ashes on the pool patio. Dirty room. No room service because staff said, “they were at capacity”. They came after we had to request cleaning and they skipped us because we did not ask: $423 per night. My son’s room had 2 feet of water of water on the floor around air conditioning unit. The red sofa in the waiting are had black arms. The lights outside say, “Doub. e Tree”. The staff is very nice. The staff has no control over the state of the condition at the hotel! Paris herself would stay at the hotel across the street! Gross!!
Stayed 3 nights in May 2023

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Not worth the price.
Pool was closed with lights hanging out of the walls. Room was just okay. Service in the lounge was horrible and food was not very good. Under staffed for being sold out for the whole weekend. Marked up $70 a night due to the local event. Not worth the amount per night. I will not stay in this hotel again.
Stayed 2 nights in Apr 2023

8/10 Good

Karen

Liked: Staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Disappointing
Disappointing for the price and previous double tree stays. Front desk employee was annoyed to have to check us in. Bathroom had hair in it and didn’t have any hand soap. Fridge had leftover carrot sticks and guacamole from previous guests. Could have been worse, but our stay was overall below average.
Stayed 1 night in Apr 2023

10/10 Excellent

Tiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

JOSEPH, Charlottesville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location. Very pleasant reception. Was surprised that the breakfast buffet was not included in price of stay.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff in dated facility.
Staff was beyond friendly! So helpful! Carmen at the front desk went out of her way to help us! So kind!! The facilities were a little dated. The room was small and dated but the staff was 100% amazing.
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Aaron

Liked: Cleanliness
Our experience was not great. We paid a premium rate and when we arrived at 6pm had to wait an hour to check in. We killed an hour getting dinner in the restaurant, again not great. Finally got into our room and the beds are obviously old and the carpet was soaked. I know, first world issue but we spent $200 for the room and the overall experience was not good. The one big positive is the bones of the place are good. I don’t think you’ll hear steps above you even with little kids.
Stayed 1 night in Mar 2023

10/10 Excellent

Kaileigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff always called me by name and we were only there for 3 days! Auper clean and super friendly! Best hotel in Oak Ridge!
Stayed 3 nights in Mar 2023

10/10 Excellent

Derrick

Stayed 1 night in Feb 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Judith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had hair from previous guests. Went away for day & returned to an unattended room, beds not made, no clean towels. Excuse covid & clean only after a 4 day stay. What happened to Hilton? Didnt even have an extra coffee cup in the room & none available in lobby. I've stayed in less expensive hotels with better amenities
Stayed 2 nights in Feb 2023

8/10 Good

Steven

Stayed 3 nights in Dec 2022

4/10 Poor

Melissa

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Housekeeping and Update Needed
The room was really hot and the temperature would not adjust. The room was really dirty and had mold in the shower and the trash was not emptied and was full of beer cans. The restaurant in the hotel only had one waitress to cover the bar and dining room. the staff were very friendly though.
Stayed 1 night in Dec 2022

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
All the staff was great, and very friendly. I recommend this hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was truly amazing and helpful.
Stayed 1 night in Nov 2022

10/10 Excellent

Dale

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

David

Stayed 3 nights in Oct 2022

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the late room availability it was pretty good.
Stayed 1 night in Oct 2022

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, amenities
Good customer service,close to shopping areas, great to travel w kids.
Stayed 1 night in Sep 2022

2/10 Terrible

Bryce

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Please do not stay here. The hotel and room we were given smelled like smoke; the room was so humid that it felt like everything was damp. The entire hotel is so old and worn out, it needs a complete overhaul. It’s as if I stepped into the 1970s when I pulled up to the hotel. Obviously they have somewhat updated the carpet, beddings, and bathrooms, but not enough to make it feel renovated. Our door had a gap in it (but filled by a strip of wood. We were on the 1st floor and the exterior door at the end of the hall did not latch and seemed completely broken, which felt dangerously insecure to me. The only good part about it was the front desk employee, Shania. She was wonderful. We ended up leaving and stayed at a different hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
We loved our stay here. We were greeted at the front desk with treats. Cookies for all, including the puppy! All the staff were super friendly. I will say that the property and room itself could use a refresh. The shower was crazy hard to use. There are signs up telling you how to use the shower, but its a very awkward design. It kind of all had a mid 80s feel to it. There were lots of walking paths for us to take our pup for a walk. we will stay here again.
Stayed 2 nights in Aug 2022

8/10 Good

misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful night
Was great! Everything I expected 😌
Stayed 1 night in Sep 2022