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Reviews of Hampton Inn Oak Ridge Knoxville

2.5 out of 5
Hampton Inn Oak Ridge Knoxville
208 S Illinois Ave, Oak Ridge, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 467 reviews" "
Rating 8 - Good. 121 out of 467 reviews" "
Rating 6 - Okay. 35 out of 467 reviews" "
Rating 4 - Poor. 10 out of 467 reviews" "
Rating 2 - Terrible. 14 out of 467 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Maggie

Stayed 1 night in Feb 2024

2/10 Terrible

Kayla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room already occupied! The lady that checked us in said someone used a digital check in and someone had checked us in hours earlier. She gave us keys anyway and there was someone already in there. Then we were given a handicap room right next to the elevators. That’s all we heard and the cleaning staff was so loud. I would not recommend staying. Also, the indoor pool was closed so we weren’t able to enjoy that amenity.
Stayed 4 nights in Dec 2023
Response from Kimberly B. on Jan 29, 2024
Thank you for your candid feedback. On behalf of our entire team, I sincerely apologize for your experience with us. The incidences you described are not up to our usual standards of service. I assure you that we will use your feedback to further train our staff and fine tune our operations. We hope that you will choose to stay with us again so that we have a second chance and ensuring your stay with us is an excellent one.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I stayed here for one night while on a business trip. It was conveniently located close to a bunch of restaurants. The pool was closed for renovations which was disappointing. I try to swim some for exercise while on the road.
Stayed 1 night in Dec 2023
Response from Kimberly B. on Jan 29, 2024
Thank you for your feedback. On behalf of our entire team, I apologize for the pool not being accessible during your time with us. It has since be repaired and is back up and running. We hope that you will choose to stay with us again so that we have a second chance at ensuring you have an excellent stay.

8/10 Good

Steven

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom floor was very dirty. I had to clean it. The pool was closed.
Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice folks and clean comfortable room.
Stayed 2 nights in Nov 2023

2/10 Terrible

Kimberley

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Carol

Traveled with family
Liked: Staff & service, amenities
Nice and friendly staff. Rooms were clean and tidy. issue of the window above the A/C unit was off track and PLENTY of dead bugs lying on top of unit.
Stayed 1 night in Oct 2023

10/10 Excellent

michael, oak ridge

Stayed 2 nights in Oct 2023

8/10 Good

Lisa, Ocala

Traveled with partner
Liked: Cleanliness, staff & service
It was sad that the pool was closed for maintenance the entire weekend that we were there.
Stayed 3 nights in Oct 2023

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was down for maintenance a couple weeks. One elevator was out of service.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful. Breakfast not up to standard of other Hampton.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Easy check in and out.
Stayed 1 night in Oct 2023

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Stayed 2 nights in Aug 2023

6/10 Okay

Wesley

Stayed 2 nights in Aug 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Mrs. Helen was very nice and pleasant at checkin
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was quiet and very clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms with good furnishings & clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband had never stayed in a Hampton so he was amazed. So I was happy to share this with him. All staff was extremely helpful and treated us like family.
Stayed 3 nights in Jul 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Debra, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice quiet place to stay. Staff was friendly and ready to help.
Stayed 1 night in Jul 2023

6/10 Okay

Sharon, Huntersville

Not updated with Streaming- hotel needs an update all around - ice machines are obsolete
Stayed 2 nights in Jul 2023

10/10 Excellent

GWEN, Lancaster

Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Good stay...met expectstions
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and clean!
Stayed 1 night in Jun 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Barry, The Villages

Liked: Property conditions & facilities
Uh have stayed here before and enjoyed the service.
Stayed 1 night in May 2023

8/10 Good

John F.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really disappointing that lack of vending machine. One drink machine nothing else.

8/10 Good

John F.

Stayed 1 night in May 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is large, clean and exactly what we needed!
Stayed 1 night in May 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant and helpful. I cannot speak for all rooms, but mine was outdated for sure. That is my only critique. It was clean though. I’d stay there again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Ray

Disliked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WENT TO BIKE BUT RAIN WAS TOO MUCH
WE LOVED OUR STAY FROM CHECKIN (WITH PLATE OF HOMEBAKED COOKIES!) TO CHECKOUT NEXT MORNING WITH DELICIOUS BREAKFAST TO SEND US ON OUR WAY.
Stayed 1 night in Apr 2023

8/10 Good

Barbara

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Gerald

Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a quiet, clean and comfortable beds and room
Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and helpful. The breakfast variety and taste were very good. Many restaurants located close by.
Stayed 1 night in Feb 2023

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2023

8/10 Good

Melissa

Business traveler
Liked: Staff & service, room comfort
The hotel needs to be updated and improve on the cleanliness.
Stayed 1 night in Jan 2023

4/10 Poor

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay at Hampton Inn Oak Ridge TN.
This is the worst Hampton Inn I've ever stayed in. Typically I know what to expect in any city, but not here. I stayed in room # 210. Among the issues: 1. I booked a king non-handicap. Didn't get that. 2. The HVAC fan was as loud as a jet engine. Didn't sleep a wink. 3. The furniture, lamps were we all mis-matched and old. It seemed like this was a storage room. 4. I had a view of the indoor pool with no natural light. 5. The bathroom was dirty. 6. The rate was very high for such a poor property. To be fair, the people were friendly. I am used to getting a room near the elevator or ice maker when I book through hotels.com, which is what I got here.
Stayed 1 night in Jan 2023