Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Got the job done.

Posted Dec 15, 2014
Pros: Staff was accommodating.
Cons: Better seal around the door to eliminate some of the road noise.
Location: Plenty of restaurant choices but overall the area is i bit rough.
On the noisy side due to the freeway & the door didn't seal very well. Area is a little to be desired, but close to plenty of places at the same time.
2 out of 5
by A verified traveler

Very noisy, right next to the 880 freeway.

Posted Oct 14, 2014
Pros: It was close to a very good mexican resturuant.
Cons: Burn it down and rebuild a Holiday Inn xpress.
Location: There were plenty of resturaunts, and a gas station right across the street.
The clerks would not let me check in unless they could take a photo copy of my drivers license. I have never had to provide a copy of my license to any hotel. I had to argue with the clerk to get a copy of the receipt for the room when i checked out in the morning. They did not want to give it to me because I booked on Expedia. I had paperwork to do and for 3 hours a pressure washer was being used right outside my door. The room had an exterior door entrance. This place was more of a cheap motel.
Comment from Hotel Management
Nov 8, 2014 by Anita, Hotel Management
Dear valued guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements for a better experience at our property. It is our hotel policy to have a photo copy of your identification on file during your stay to ensure all front desk can verify registered guest in case a guest gets locked out of the room and key not given to wrong person or incorrect room. all personal information is destroyed after checkout. also when booking stays through 3rd party sites. guest does not receive a receipt from the hotel. travel agency used will send invoice to email once the stay has been booked. Our property also provides rooms that have interior entrances if needed feel free to ask our staff at the front desk and if available we will do our best to accommodate you. We hope that you come back to stay with us in the near future.
2 out of 5
by A verified travelerfrom CA

Old Hotel, Freeway Views (and noise)

Posted Sep 28, 2014
This hotel is old and I wouldn't think of it as a "Plus", I'd compare it to a Motel 6. Breakfast was pretty gross, and the waffle machine was put away before breakfast hours ended (don't do this). The room was near the freeway, and loud 24/7 due to the cheap windows and door. I'd look elsewhere when staying in Hayward. The room was fairly clean, that's about the only plus I can give the place.
4 out of 5
Recommended
by A verified travelerfrom FL

Good stay overall

Posted Sep 23, 2014 on Hotels.com
This location was pretty good and so was the breakfast and staff was nice, but it is quite a drive to San Francisco. Be prepared to pay tolls!
Comment from Hotel Management
Sep 30, 2014 by Valued Guest, Hotel Management
Dear valued guest, Thank you for choosing Best Western for your stay in the Hayward area. We hope that you come back soon and enjoy some of the great amenities we have to offer.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Painting

Posted Sep 20, 2014
When I arrived the parking lot was blocked off and the place was being painted. It would have been nice to know that when makingy reservation. It didn't have much impact after
Comment from Hotel Management
Nov 8, 2014 by Anita, Hotel Management
Dear Ben, On behalf of our entire team, I would like to apologize for not exceeding your expectations. During this time our property is undergoing some small renovations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. thank you for your business.
2 out of 5
Recommended
by A verified traveler

Very bad Service!

Posted Sep 18, 2014 on Hotels.com
We just stayed two days in this Best Western, but it was the worst stay I ever had! We booked a non smoking room, but we got a smoking room. They could not understand our point, they was a very unfriendly woman at the front desk and the manager tried to calm us down, but he didn't really helped us. We still had to sleep in a smoking room. They told us that they will put an Air Filter in the room, but we didn't see it and it smelled even worst as we came back. That petty much ruined our entire stay at this hotel.
3 out of 5
by A verified traveler

Under renovation

Posted Sep 3, 2014
We experienced numerous issues with our keys. They had to be reissued 5 times and the last day (we were there 3 nights) they still didn't work. I realize they are being renovated, but keys shouldn't be an issue. Other than that, they are wonderful! The kids loved the pool & spa!
Comment from Hotel Management
Nov 8, 2014 by Anita, Hotel Management
Dear valued guest, Thank you for your feedback. Your satisfaction is important to us. Our sole purpose here at Best Western is to make sure our guest are happy and want to come back to our property. unfortunately our rooms keys are very sensitive. having them next to any coins, car keys, or any card with a magnetic strip will demagnetize the room key. be sure to keep in the the little envelope given at check in. I hope that you will come back and stay with us again. Thank you for your business
5 out of 5
Recommended
for Getaway With Friends
by Jasonfrom Dallas

newly remodeled

Posted Sep 2, 2014 on Hotels.com
room was in great condition. clean and comfortable. felt safe - even though the surrounding neighborhood wasn't the greatest.
Comment from Hotel Management
Oct 1, 2014 by Valued Guest, Hotel Management
Dear Jason, We value your feedback and your satisfaction is important to us. Our sole purpose is to make sure our guests are happy and want to come back to our property. hope to see you again in the near future. Best Regards, Hotel Management
1 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 28, 2014 on Hotels.com