Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Mar 27, 2015
Hotel clerk was very rude, sent us for cash then denied payment with cash. Had my pregnant wife and I along with our one year old son hotel searching late night in an unknown city.
2 out of 5
by A verified traveler

Check your sheets!!!!

Posted Mar 17, 2015
Pros: Friendly day time staff
Cons: Housekeeping.
Location: Not a great neighborhood. Its right off of the highway.
Okay. Here is the story. I stayed here with the boundaries that my company only approves $135 a night. For the location this was my best option using Expedia. The staff during the early evening was extremely pleasant. The issue was, when I pulled my sheets back at 11PM my sheets were not clean. It was as if someone took a nap with their shoes on at first and then took them off because there was fuzzy balls that must have come off of socks. There was dirt on the sheets and there were hairs in the bed. More than one and they were not mine. When I called down to the desk to have them bring me new sheets, I was told I had to come to the desk to get them. After I got dressed, I went downstairs to the desk and had to wait for the security guard to go and get the sheets from the laundry room. He returned 15 minutes later, with a fitted sheet for a full size bed, a mattress pad for a queen and a blanket. I had a king size bed. He said that was all that he could find. I made it work. Needless to say, I didn't sleep that well. I travel all the time and have never , thankfully, have gone through something as disgusting as this. Yuck!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 9, 2015
Pros: It was clean and the staff was very helpful
Cons: I wanted to use the pool and spa, but the way it was wide open to the parking lot, I did not feel comfortable using the facility.
Location: It was centrally located and not far from the mall.
I enjoyed my stay. The room was comfortable and the staff was very helpful and responsive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Feb 14, 2015
Room was very clean and smelled good and updated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento CA

Very nice hotel to only have 2 1/2 stars rating

Posted Jan 12, 2015
Very nice and clean hotel, staffs were very friendly
3 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 28, 2014 on Hotels.com
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Valued Guest, Thank you for your feedback on your recent stay with us. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and stay with us soon. Thank you for your business. Sincerely, Hotel Management
4 out of 5
Recommended
for Business Travelers
by Robert

Posted Dec 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Robert Thank you for staying at the Best Western Plus Inn of Hayward. We hope to accommodate you again in the near future. Best Regards Hotel Management
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Got the job done.

Posted Dec 15, 2014
Pros: Staff was accommodating.
Cons: Better seal around the door to eliminate some of the road noise.
Location: Plenty of restaurant choices but overall the area is i bit rough.
On the noisy side due to the freeway & the door didn't seal very well. Area is a little to be desired, but close to plenty of places at the same time.
Comment from Hotel Management
Jan 5, 2015 by Anita, Hotel Management
Dear Valued Guest, We thank you for staying with us . We will take measures on some of your comments. Hope to see you soon. Regards, Hotel Management
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 6, 2014 on Hotels.com
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Valued Guest. Thank you for staying at the Best Western Plus Inn of Hayward. We hope to see you soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Business Travelers
by Cecilfrom oakdale

great stay, very clean

Posted Nov 27, 2014 on Hotels.com
very nice
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Cecil, Thank you for your feedback. Your satisfaction is important to us. Our sole purpose here at Best Western Plus Inn of Hayward is to make sure our guest are happy and want to come back to our property. Hope to see you again soon!