Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Feb 14, 2015
Room was very clean and smelled good and updated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento CA

Very nice hotel to only have 2 1/2 stars rating

Posted Jan 12, 2015
Very nice and clean hotel, staffs were very friendly
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Got the job done.

Posted Dec 15, 2014
Pros: Staff was accommodating.
Cons: Better seal around the door to eliminate some of the road noise.
Location: Plenty of restaurant choices but overall the area is i bit rough.
On the noisy side due to the freeway & the door didn't seal very well. Area is a little to be desired, but close to plenty of places at the same time.
Comment from Hotel Management
Jan 5, 2015 by Anita, Hotel Management
Dear Valued Guest, We thank you for staying with us . We will take measures on some of your comments. Hope to see you soon. Regards, Hotel Management
4 out of 5
Recommended
for Families
by magda

Posted Nov 16, 2014 on Hotels.com
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Magda, Your business is very important to us We hope to accommodate you in the near future. Sincerely, Hotel Management
3 out of 5
Recommended
for Business Travelers
by Wandafrom Yosemite

I wouldn't stay at this BW again.

Posted Nov 14, 2014 on Hotels.com
They have a good breakfast, just like all the other BW I have been to. Bur the hotel was being renovated so there was workers every where. The bathroom sink area was the size of a travel trailer so that was disappointing. Bed was comfortable but the noise from the roas was horrendous starting at 5:00am so no sleeping in. The surrounding area didn't feel all that safe. I won't stay here again but I will continue to stay at other BW hotels.
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Wanda, Thank you for your feedback on your recent stay with us. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do apologize for not exceeding your expectations. Because we are located near the main street and freeway we do get some noise but if you turn on the a.c in room it usually drowns out most of the noise . I am sorry you didn't find the surround area appealing i can assure you that our property is safe. We have 24/7 surveillance of our entire property and security guard during the night. Your satisfaction is very important to us. We hope you will come back and see us again soon.
3 out of 5
Recommended
for Business Travelers
by Kennfrom California

Bad AC

Posted Nov 1, 2014 on Hotels.com
Nice standard hotel, great breakfast. The price was a little high and the AC unit was feices.
Comment from Hotel Management
Nov 8, 2014 by Valued Guest, Hotel Management
Dear Valued Guest We thank you for your stay at the hotel. We will look into the AC situation. Hope to see you soon. Warmest Regards Hotel Management
4 out of 5
Recommended
for Couples
by Pamelafrom Canada

Comfortable

Posted Oct 20, 2014 on Hotels.com
We were looking for something inexpensive, clean and safe close to san francisco. We were happy to find this place because it was all that. The train into SF is close by and we had easy access to the highway. Restaurants and malls short drive away. Friendly staff... I would recommend it.
Comment from Hotel Management
Nov 8, 2014 by Valued Guest, Hotel Management
Dear Pamela, Thank you for choosing Best Western for your stay in the Hayward area. We hope that you come back soon and enjoy some of the great amenities we have to offer.
2 out of 5
by A verified traveler

Very noisy, right next to the 880 freeway.

Posted Oct 14, 2014
Pros: It was close to a very good mexican resturuant.
Cons: Burn it down and rebuild a Holiday Inn xpress.
Location: There were plenty of resturaunts, and a gas station right across the street.
The clerks would not let me check in unless they could take a photo copy of my drivers license. I have never had to provide a copy of my license to any hotel. I had to argue with the clerk to get a copy of the receipt for the room when i checked out in the morning. They did not want to give it to me because I booked on Expedia. I had paperwork to do and for 3 hours a pressure washer was being used right outside my door. The room had an exterior door entrance. This place was more of a cheap motel.
Comment from Hotel Management
Nov 8, 2014 by Anita, Hotel Management
Dear valued guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements for a better experience at our property. It is our hotel policy to have a photo copy of your identification on file during your stay to ensure all front desk can verify registered guest in case a guest gets locked out of the room and key not given to wrong person or incorrect room. all personal information is destroyed after checkout. also when booking stays through 3rd party sites. guest does not receive a receipt from the hotel. travel agency used will send invoice to email once the stay has been booked. Our property also provides rooms that have interior entrances if needed feel free to ask our staff at the front desk and if available we will do our best to accommodate you. We hope that you come back to stay with us in the near future.
5 out of 5
Recommended
for Couples
by Carlosfrom Manaus

Bom, barato e perto de SFO

Posted Oct 6, 2014 on Hotels.com
Um bom lugar, barato e próximo a São Francisco. O quarto é extremamente funcional, a equipe de recepção do turno noturno é fantástica e o café da manhã tem opções para hotéis dessa categoria. Sem dúvida uma bo a opção.
Comment from Hotel Management
Nov 8, 2014 by Valued Guest, Hotel Management
Prezado Visitante Obrigado por ficar no hotel. Estamos ansiosos em que acomodam -lo em um futuro próximo. Saudações Gestão Hoteleira
5 out of 5
Recommended
for Couples
by jimpjac

Posted Oct 3, 2014 on Hotels.com
Comment from Hotel Management
Jan 5, 2015 by Valued Guest, Hotel Management
Dear Valued Guest, We appreciate your guest feedback and we thank you for staying at the Best Western Plus Inn of Hayward. We hope to accommodate you in the near future. Sincerely, Hotel Management