Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Apple Valley, Ca.

Great location!

Posted Oct 12, 2014
Pros: The area, the room and the lake.
Cons: Make sure the sofa bed is not broke.
Location: Short walk to the beach, across the street is a wonderful shopping area.
Our room faced the little lake and was beautiful! The staff was friendly and the grounds were well maintained and lovely! The room was spacious and full of amenities! It was like having your own little apartment! It was also a nice quite area where you could enjoy your surroundings! I would definitely stay here again!
4 out of 5
for Everyone
by A verified traveler


Posted Sep 28, 2014
Comfortable family accommodation. Inclusion of breakfast each morning made the stay financially beneficial. Loved the ferry ride into San Francisco.
5 out of 5
for Everyone
by A verified traveler from BOG

Nice and cheap

Posted Sep 23, 2014
Pros: everything
Cons: breakfast
Location: I stayed there because I wanted to do a lot in San Francisco, it is not very near but all you need is a rental car and pay a 4 usd toll.
It was a great hotel with everything you need, San Francisco is not a cheap place but this hotel makes up for all the other expenses...
5 out of 5
for Everyone
by A verified traveler from Brooklyn, NY

Pleasant surprise

Posted Sep 19, 2014
My room was upgraded to a suite without having to ask. Fantastic surprise. The bedroom, living room & full kitchen. I wish I had time to stay longer. The location was great, near the water & a mall across the street. Couldn't have asked for more.
3 out of 5
for Families
by A verified traveler from chile


Posted Sep 6, 2014
Pros: Price, spacious rooms
Cons: better cleaning of rooms
Location: Excellent location
Huge bedrooms with all elements to have your own meal, nice surroundings, shops, restaurants end even a beach. Very kind and helpful people in front desk. Too little space for breakfast, but you can take it to the room. Very poor housekeeping.
5 out of 5
for Everyone
by A verified traveler from Cincinnati,oh

Posted Sep 3, 2014
Pros: I liked that it used to be a apartment so it was very roomy
Cons: a better, newer couch
Location: the beach is within walking distance
It was very nice hotel within walking distance of the beach
3 out of 5
for Everyone
by A verified traveler from Regina, Sask, Canada

It was okay

Posted Aug 17, 2014
Pros: Staff were friendly and helpful. Allowed me to use the computer behind the desk and print of tickets that I had purchased.
Cons: Cleanliness. Upkeep to rooms. Update the room.
Location: Loved being so close to downtown. Beach was also very close.
Didn't get the room we booked (maybe because of our late arrival), we were however offered a suite. Place was a little outdated, needed some upkeep, a little bit more attention to cleanliness but you get what you pay for. Overall was happy with the experience as we just slept there. Staff were friendly and did what they could with what they had. Motel was close to mall and downtown. Would I recommend this place? Sure. It is cheaper than staying in San Francisco and was close. I had wanted to check out Oakland as well and Alameda was right in the middle to a good place. Would I stay there again? Probably not. Not that it was a bad experience, just that I like to move around.
4 out of 5
for Families
by A verified traveler from Dublin Ireland


Posted Jul 30, 2014
Pros: staff are helpful and friendly
Cons: The hotel rooms are a bit shabby and could be a tad cleaner ie...carpet and tub grouting.
Location: great beach near and restaurants and shops close
Erick the lovely man who checked us in at 9 o'clock at night made our kids hot chocolate and rolled a bed to our room for us. He went above and beyond in every way to make sure we had what we needed, he made our stay nice. Waterfront view was lovely and the pool was fun. Another hotel worker gave the kids balloons to play with in the pool......very friendly staff.
4 out of 5
for Families
by Traycie from Omaha

Posted Jul 22, 2014 on Hotels.com
The neighborhood was awesome. Just a block from the beach!! All the staff was super nice. Lovely pool and nice rooms. The beds could have been a little more comfy and the bathroom needed a coat of paint. Just to let you know their continental breakfast consists of doughnuts and bread. But otherwise it was a nice stay!
2 out of 5
by A verified traveler from Arizona

Dont go

Posted Jul 15, 2014
Neighborhood was beautiful. Beach 1/2 a block away, mall across the street with everything available. Room was DISGUSTING. Stains on 3 chairs, room only had 3. Bedskirt on one bed NEVER got pulled out from between mattress & boxspring. Started to pull out other one out only to discover I needed to wash my hands from the stains. Carpet as soon as you walk in was soooo filthy I didn't take my shoes off. The room reeked of mildew the whole week. Not to mention housekeeping NEVER once changed sheets or vacuumed for an entire week. Now I can understand about trying to save the planet and they had a tag hanging in bathroom to limit changing out towels, but you can't even vacuum? Or change the sheets at least once?