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It was nice. The pillows were cheap, but everything was clean and the staff were friendly. We had been a little confused because we were charged 100 dollars for a deposit by the hotel, but also an additional 100 dollars from Expedia, which the staff didn’t help us with and only told us to contact them. I wish they helped a little!
Response from Janiah Front Desk Supervisor on Apr 7, 2024
Thank you for sharing about your stay. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
The hotel itself was nice, clean and the staff was great. The surrounding area was not walkable due to it being unsafe. Not a lot of places to dine outside the hotel, with many establishments closing due to theft. Even fast food places don't allow dining in the restaurant, only drive-thru.
The staff were wonderful and made us feel comfortable and answered all of our questions. The hotel was also clean, but there was a strong cigarette odour throughout the halls and in our room. If that hadn’t been there, our stay would have been 10/10.
Our room faced the BART tracks and every 15 minutes all we heard was loud clanking from the BART. Other than that, it was a great stay. Clean, nice hotel, friendly staff, modern, close to the A’s stadium, and although in a terrible location, it felt safe
I had to be moved from a balcony room to a non do to me complaining about a dry spit on the wall. Like it made me feel like the room wasn’t clean like it should because it was a lugie and dry. When I told the housekeeper she said I don’t speak English. My car wasn’t broken in to because the security does rounds. The new room was okay for a one night event.
Like other Marriott's it pretends to be upscale when it is average. Breakfast is overpriced for limited amounts. Pay additional for second cup of coffee.
I stayed in room 231 and there was a couple fighting until 4am . Their fight was aggressive as there was kicking on the doors, loud screaming with foul language. It was non stop. I got no sleep because of this . I informed front desk and they indicated 5 other individuals had complained about this. I rented this property only to get a good night sleep and was unable to do so because of the situation occurring next to my room.
Karina
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will discuss with the associates to better have them handle this situation.
6/10 Okay
ERNESTO
Business traveler, Traveled with partner
Feb 23, 2024
I have to wait to get a room and finally available at night. No shampoo and soap in bathroom and I have to request to get one. I request a kings beds and sofa bed but sofa bed is not available.
ERNESTO
Stayed 2 nights in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.
The shower was freezing the outside traffic with trucks running over potholes LOUD . Food is terrible but bartender was nice . I had a “grilled” microwave chicken sandwich and they ran out of onions.
Choca Lee
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.
Especially appreciated the service! Very friendly, welcoming & helpful. Delicious BLT and Sauvignon Blanc at the Bistro, too. Room very nice, clean, comfortable.
Mary
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
Thank you for your amazing feedback. We hope to see you again.
10/10 Excellent
ava
Feb 16, 2024
Liked: Property conditions & facilities
ava
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
Thank you for your amazing feedback. We hope to see you again.
10/10 Excellent
George
Feb 13, 2024
Liked: Cleanliness, staff & service
George
Stayed 1 night in Feb 2024
Response from M on Feb 15, 2024
Thank you for the amazing score. We hope to see you again.
There is nowhere within walking distance to eat. The area has a lot of empty stores and homeless people around. There’s a limited restaurant in the hotel.
Linda
Stayed 1 night in Jan 2024
Response from M on Feb 9, 2024
Thank you for the feedback. We hope to see you again.