Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from honolulu

Smelled like smoke

Posted Aug 11, 2014
Smelled like smoke and fruity cleaner to cover up smoke. It was really bad.
Comment from Hotel Management
Aug 23, 2014 by Jerry, Hotel Management
Dear Kuana, Thank you for your comments. We apologize for the inconvenience you experienced. We have a strict no-smoking policy at the hotel and unfortunately some guests violate this. We work hard to clean any rooms affected so that future guests don't have to deal with a smoke smell. I will share your comments with our housekeeping department so we can continue to improve on how we handle rooms where the smoking policy was violated. Thank you again for your comments and we look forward to hosting you again on your next trip to Oakland. Sincerely, Jerry - Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort sask, alberta

Great stay!

Posted Jul 13, 2014
Enjoyed our stay at the hotel , staff was friendly and very helpful, shuttle service was very handy.
3 out of 5
Recommended
for Everyone
by Patti from Nevada

Staff was very good and helpful

Posted Jun 23, 2014
Staff was great! Very nice, courteous and extremely helpful! Rooms were okay, not as nice as previous Marriott's I have stayed in.
Comment from Hotel Management
Jul 16, 2014 by Jerry, Hotel Management
Dear Patti, Thank you for your comments on your most recent stay with us in Oakland. We are pleased to know that our staff was courteous and was able to help you with any needs or questions. We hope you will once again stay with us if your travels take you back through the Oakland area. Sincerely, Jetty - Guest Services
4 out of 5
Recommended
for Business Travelers
by dustchri10 from Spanish Fork UT

Great stay!

Posted Jun 21, 2014 on Hotels.com
My wife and I stayed for the weekend and it was great! Check in wasn't till 3 but because our flight came in early, they allowed us to check in early with no fee! They got us from the airport, and even drove us to the the BART and back when needed. Overall it was a great experience. Very friendly and courteous staff. Only thing I didn't like was not being told they would charge us .09 cents every time they drove us somewhere or picked us up. Not that .09 is a big deal, just would like to have been about it. This is a great buy for the age and location. You will not regret it!!
4 out of 5
Recommended
for Families
by X from Riv

Great hotel bad location.

Posted Jun 17, 2014 on Hotels.com
The hotel was great but the location of the hotel is in a rough area. If you return to the hotel to late at night there is no parking and there is no parking anywhere around that you would want to leave your vehicle.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 17, 2014 on Hotels.com
Bed was as hard as a rock....very uncomfortable.
Comment from Hotel Management
Aug 23, 2014 by Bill, Hotel Management
Thank you so much for taking the time to respond. We are sorry to learn that you did not like the mattress. Please accept our apology. We hope that you will give us another try in the future. We would love the opportunity to earn your business again and regain your trust. Kindly let me know if I can ever assist with anything. Your feedback will help us improve! Very Respectfully, Bill
4 out of 5
Recommended
for Personal Event
by Jean from Illinois

Great Location

Posted Jun 17, 2014 on Hotels.com
We stayed only about 12 hours here as we wanted to stay close to both the A's stadium and the airport. It was perfect for both. A little sketchy area, but worked perfect for us. Staff was very nice and helpful. Room was great.
Comment from Hotel Management
Aug 23, 2014 by Bill, Hotel Management
Jean, Thank you so much for your kind words. I will share them with my staff. It is my hope that we will see you again soon. It was a pleasure serving as your home away from home. Bill
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jun 7, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by Bob from Boston, MA

Nice hotel

Posted Jun 2, 2014
Pros: Spaciousness of room, attentiveness of staff
Cons: Replacement of old TV in room, better hours for bistro, coffee availability; don't charge for parking
Location: Oakland Colliseum for baseball, football; Oracle Center for basketball, easy drive to SFran, Napa Valley
Nice hotel, great staff, close to Oakland airport + sports centers + SFO and Napa sites; only downside was an outdated TV in room.
Comment from Hotel Management
Jun 19, 2014 by Bill, Hotel Management
Bob, Thank you for taking the time to write a review. I am very please that you choose to stay with us here at the Courtyard Oakland Airport. Please accept my apologizes about the outdated TV in your guest room. You have my word that we will continue to upgrade our property moving forward. Always at your service, Bill
4 out of 5
Recommended
for Everyone
by Business Travel from LA, CA

Great for Business Travelers

Posted May 31, 2014
Close to airport, but make sure to call hotel for their complimentary shuttle or you will be waiting wondering when it's coming. Downside was restaurant was only open from 5 to 10 pm, but there are a few places in walking distance. Special thank you to staff for letting our group check in early. The staff was super nice, including shuttle driver. 5 to 10 minutes to Jack London Square