Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Honolulu

Posted Oct 14, 2014
Overnight stay on the way to Vegas. Used this hotel for the airport shuttle. Came in after 10 at night and a bottle of water, beer and chips was $14.00!
2 out of 5
by A verified traveler from honolulu

Smelled like smoke

Posted Aug 11, 2014
Smelled like smoke and fruity cleaner to cover up smoke. It was really bad.
Comment from Hotel Management
Aug 23, 2014 by Jerry, Hotel Management
Dear Kuana, Thank you for your comments. We apologize for the inconvenience you experienced. We have a strict no-smoking policy at the hotel and unfortunately some guests violate this. We work hard to clean any rooms affected so that future guests don't have to deal with a smoke smell. I will share your comments with our housekeeping department so we can continue to improve on how we handle rooms where the smoking policy was violated. Thank you again for your comments and we look forward to hosting you again on your next trip to Oakland. Sincerely, Jerry - Guest Services
4 out of 5
Recommended
for Business Travelers
by Heather from Oakland Airport

Great staff

Posted Jul 21, 2014 on Hotels.com
The staff here was wonderful. Everyone went out of their way to make me feel welcome and provided great service. It was above my expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort sask, alberta

Great stay!

Posted Jul 13, 2014
Enjoyed our stay at the hotel , staff was friendly and very helpful, shuttle service was very handy.
3 out of 5
Recommended
for Everyone
by Patti from Nevada

Staff was very good and helpful

Posted Jun 23, 2014
Staff was great! Very nice, courteous and extremely helpful! Rooms were okay, not as nice as previous Marriott's I have stayed in.
Comment from Hotel Management
Jul 16, 2014 by Jerry, Hotel Management
Dear Patti, Thank you for your comments on your most recent stay with us in Oakland. We are pleased to know that our staff was courteous and was able to help you with any needs or questions. We hope you will once again stay with us if your travels take you back through the Oakland area. Sincerely, Jetty - Guest Services
4 out of 5
Recommended
for Business Travelers
by dustchri10 from Spanish Fork UT

Great stay!

Posted Jun 21, 2014 on Hotels.com
My wife and I stayed for the weekend and it was great! Check in wasn't till 3 but because our flight came in early, they allowed us to check in early with no fee! They got us from the airport, and even drove us to the the BART and back when needed. Overall it was a great experience. Very friendly and courteous staff. Only thing I didn't like was not being told they would charge us .09 cents every time they drove us somewhere or picked us up. Not that .09 is a big deal, just would like to have been about it. This is a great buy for the age and location. You will not regret it!!
4 out of 5
Recommended
for Families
by X from Riv

Great hotel bad location.

Posted Jun 17, 2014 on Hotels.com
The hotel was great but the location of the hotel is in a rough area. If you return to the hotel to late at night there is no parking and there is no parking anywhere around that you would want to leave your vehicle.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 17, 2014 on Hotels.com
Bed was as hard as a rock....very uncomfortable.
Comment from Hotel Management
Aug 23, 2014 by Bill, Hotel Management
Thank you so much for taking the time to respond. We are sorry to learn that you did not like the mattress. Please accept our apology. We hope that you will give us another try in the future. We would love the opportunity to earn your business again and regain your trust. Kindly let me know if I can ever assist with anything. Your feedback will help us improve! Very Respectfully, Bill
4 out of 5
Recommended
for Personal Event
by Jean from Illinois

Great Location

Posted Jun 17, 2014 on Hotels.com
We stayed only about 12 hours here as we wanted to stay close to both the A's stadium and the airport. It was perfect for both. A little sketchy area, but worked perfect for us. Staff was very nice and helpful. Room was great.
Comment from Hotel Management
Aug 23, 2014 by Bill, Hotel Management
Jean, Thank you so much for your kind words. I will share them with my staff. It is my hope that we will see you again soon. It was a pleasure serving as your home away from home. Bill
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jun 7, 2014 on Hotels.com