Ratings based on 270 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom los angeles
NicePosted Oct 21, 2014
Had great time staff was excellent Service great.
for Business Travelersby A verified travelerfrom Honolulu
Posted Oct 14, 2014
Overnight stay on the way to Vegas. Used this hotel for the airport shuttle. Came in after 10 at night and a bottle of water, beer and chips was $14.00!
for Personal Eventby empty nesterfrom east coast
starting college adventurePosted Aug 27, 2014 on Hotels.com
everything was great, except the earthquake was a little unnerving
Recommendedby A verified traveler
Posted Aug 19, 2014 on Hotels.com
for Familiesby davefrom brenner
close to BART stationPosted Aug 19, 2014 on Hotels.com
Great location to access San Francisco via Bart.
Recommendedby CLMfrom San Diego,CA
Not a good night sleepPosted Aug 13, 2014 on Hotels.com
The staff, lounge,dinning was very nice. The location is close to the airport. The area is getting better, still have some car break ins across the street from the hotel at restaurants, be careful. There was a loud humming noise coming from the roof that we could hear on the 2nd floor. Maintenence tried to fix it. It turned off at 11:00 pm. and came back on at 3:30am. The hotel staff was very accommadating, but still did not get a good nights sleep.
Comment from Hotel Management
Nov 15, 2014 by Mike, Hotel Management
Dear CLM, Thank you for your comments. We are pleased you enjoyed our location near the Oakland airport and that you enjoyed our staff and lounge. We do apologize for the inconveniences you experienced while trying to sleep. I have spoke to our maintenance team about your comments and we will investigate the noise to make sure it does not disturb our guests moving forward. Thank you again for your comments and for staying with us. We look forward to hosting you again on your next trip to Oakland. Sincerely, Mike - Guest Services
by A verified travelerfrom honolulu
Smelled like smokePosted Aug 11, 2014
Smelled like smoke and fruity cleaner to cover up smoke. It was really bad.
Comment from Hotel Management
Aug 23, 2014 by Jerry, Hotel Management
Dear Kuana, Thank you for your comments. We apologize for the inconvenience you experienced. We have a strict no-smoking policy at the hotel and unfortunately some guests violate this. We work hard to clean any rooms affected so that future guests don't have to deal with a smoke smell. I will share your comments with our housekeeping department so we can continue to improve on how we handle rooms where the smoking policy was violated. Thank you again for your comments and we look forward to hosting you again on your next trip to Oakland. Sincerely, Jerry - Guest Services
Posted Jul 30, 2014 on Hotels.com
for Familiesby Anggiefrom Miami
Posted Jul 25, 2014 on Hotels.com
Nice service, quit and clean, not far, but traffic to San Francisco is horrible!
for Business Travelersby Heatherfrom Oakland Airport
Great staffPosted Jul 21, 2014 on Hotels.com
The staff here was wonderful. Everyone went out of their way to make me feel welcome and provided great service. It was above my expectations.