Ratings based on 1,028 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Familiesby JC
college visitPosted Apr 17, 2014
Pros: easy to get to UC Berkley, nice neighborhood.
Cons: should be able to change room to fit travel group
Location: you can go to golden bridge and downtown San Francisco
The only disappointment is only one bed for me and my daughter. I requested to change to two beds and was told that's all I can get.
for Everyoneby A verified traveler
nice hotel, loved the waterside viewPosted Apr 9, 2014
The staff are exceptionally nice and helpful. Room was clean and comfortable
Jan 14, 2014
Set directly on the beautiful waters of the Berkeley Marina, our hotel is truly a unique gem with views to match and we are so glad you agree. Thank you for sharing your review of the DoubleTree by Hilton Berkeley Marina as well as your appreciation for so much that makes our hotel so ideal for visits to the area. We all love extending our hospitality to our guests and will be sure to let everyone here know how much you have valued their efforts. It would be our pleasure to welcome you back again.
for Everyoneby angela from brentwood, calif
Nice hotelPosted Mar 31, 2014
The hotel was nice and the front desk were very friendly and helpful.
Jan 7, 2014
Thank you for sharing your impressions of the DoubleTree by Hilton Berkeley Marina. Enjoying a nice place to rest while traveling is always so important! It is our staff's ultimate goal to provide impeccable service and they will appreciate your acknowledging their efforts. We hope to see you again soon.
for Everyoneby sean b from SLC, UT
Great bargainPosted Mar 31, 2014
I chose to stay in the hotel because it was inexpensive. That being the case my expectations were definitely exceeded. Comfortable clean room, plenty of parking, friendly staff and a fun location. Berkeley was close and is a gem of the Bay Area. Plenty of fun places to eat close.
Jan 7, 2014
Thank you for sharing your comments. We are delighted you enjoyed staying with us and found our associates to be so friendly. It is always our goal to exceed our guests’ expectations in all ways and it is great to know that we have achieved just that for your stay. Berkeley is an amazing location, and, as you put it, a gem of the Bay area. We hope to see you again soon at the DoubleTree by Hilton Berkeley Marina.
by Pete from Maui, Hawaii
Hotel was nice but everything is broken.Posted Mar 26, 2014
Even though we were on vacation, the time to do laundry came and the only machines were broken. There were no mini fridges in the rooms, no good cell phone connections from the room and certain doors/ door keys wouldn't work.
Jan 7, 2014
We can't help but feel disappointed that your entire stay was not completely positive. It is always our goal to provide the very best in services and amenities to our guests, which includes our laundry facilities. Please accept our sincerest apologies if you were inconvenienced. Refrigerators are standard in the Junior Suite and can be requested in all other guest rooms and we regret this was not clearer. We hope you will reconsider another stay so that we can provide you with a better experience in the future.
by mark from f
Berkeley marinaPosted Mar 26, 2014
Our bedroom wall backed up to the elevator shaft. All night all we heard was the elevator going up and down. The road into the hotel was absolutely terrible, full of pot holes and camel humps. Needed a 4x4 to navigate through that mine field!!
Jan 7, 2014
All feedback, positive or otherwise is very important to us. It is always our goal to create a wonderful experience for all of our guests and we deeply regret that we were not able to accomplish this for you. Someone from our staff is always available to discuss any issues and we apologize if we were not given the opportunity to clear up any concerns you may have had during your stay or provide you with the accommodations that would have made you most comfortable. We will review your comments with our management team. Thank you for the time you have taken to provide your review.
for Everyoneby WorkingMom from Nashville, TN
Nice setting, easy to get placesPosted Mar 24, 2014
Location: easy to get everywhere from here - nice walking/running path, drive into berkeley
In comparison to other chain hotels right off the highway I would suggest this one as the best of the options. That is, it is set far enough off that you are on the water and do not hear the highway noise. What you do hear though are your neighboring guests. I think either the walls are really thin or a lot of people hang out on their balconies and talk a lot --all night. I had read that in reviews and wrote ahead to the manager and he was kind enough to put us in a likely quiet area. However, one can't predict your neighbors and they were actually easy to hear well until after midnight when I turned on the fan in the room to muffle the sound. Not "partying"-- just talking that comes through as if you are in the same space. The rooms are very nice and if on third floor you have a high ceiling. Breakfast does not come with it and there is not cafes in walking dist, so you will have to pay higher prices for breakfast food. Pool was clean and nice. bathroom was very small for a double room, but updated and clean. my final issue was with front desk person who took a five minute phone call in front of me while I waited with what sounded like a former employee. Who is here now, who is in training, how the hotel is managed. Not even a nod or I'm sorry or putting the person on hold. This is while my family is waiting out front in the car for me to get checked in! All in all a good value for the money, nice view and amenities.
Jan 7, 2014
Thank you for detailing your stay with us. We are glad to know you found so much of our hotel to be enjoyable, from your comfortable guest room to our location. It is disappointing, however, that some other aspects of your stay were not as you hoped and ask that you please accept our most sincere apologies for the issues you experienced. We certainly appreciate that you have brought these matters to our attention. Providing excellent care for all of our guests is of utmost importance to us. We regret if your encounter while checking in was anything less or if you noted any issues with noise from other guests. We will share your comments with our management team. It is our hope that we can have another opportunity to welcome you back.
for Everyoneby mickey from mpls
Great locationiPosted Mar 23, 2014
Pros: Great location out far enough to be out of the SF traffic. Spacious and comfortable suite. Wonderful warm cookies upon check in! Free shuttle to BART.
Cons: It's starting to look worn. Could use some paint and freshening up. Disappointing that laundry facilities didn't work all week.
Location: Many great restaurants in Berkeley. Try Betty's Oceanview Diner. Easy access to SF, wine country, and Marin County.
We had a weeklong March stay in a suite. It was a great location with easy access to all we wanted to do in SF. Beautiful spring weather made the experience even better.
Jan 7, 2014
What could be better than California in the spring? We love reading about what aspects of our hotel that guests appreciate while staying at the DoubleTree by Hilton Berkeley Marina, thank you! As you mentioned, we are located within an easy distance of San Francisco, with all the peace that comes from staying outside the hustle and bustle of the city. Our complimentary shuttle service adds to the convenience of getting to your favorite destinations as well as BART for public transportation. Please accept our apologies for any inconvenience you may have encountered with our laundry facilities. It would be our pleasure to welcome you back soon.
for Everyoneby A verified traveler
berkley get awayPosted Mar 18, 2014
wonderful hotel, pleanty of places to walk, have a picnic and see a bit of SF from the rooms. Great spot
Jan 25, 2014
Thank you for providing feedback about your recent stay with us at the DoubleTree by Hilton Berkeley Marina. We always hope to provide the most relaxing stay possible with even better amenities and we are glad you enjoyed your time. The area surrounding our property is indeed just right for a picnic! We hope to see you again soon.
for Everyoneby Geraldine from San Luis Obispo, CA.
Nice hotel, quiet location not far from Berkeley.Posted Mar 12, 2014
Cons: It would be nice if there were at least a fridge in the room.
This a hotel located with beautiful views to the bay. Not a good place to stay if you would prefer not to drive to Berkeley or San Francisco. Breakfast is not included, there is also not fridge or microwave in the rooms.
Jan 17, 2014
There is nothing quite like waking up in the morning at the DoubleTree by Hilton Berkeley Marina and taking in our amazing bay views. Thank you for sharing your review of your stay. We are delighted you enjoyed our location just a short drive to the best of the areas. Please know that refrigerators are standard in our Junior Suite accommodations, but can be requested in all other guest rooms. It would be our pleasure to welcome you back again.