Ratings based on 1,232 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from renton, wa

customer

Posted Oct 14, 2014
Pros: location
Cons: bath tub, heater, bathroom fan.
Bath room is old and dirty. heater is not working. No fan in bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the water, good place to walk ariund

Posted Oct 14, 2014
we weren't satisfied with the room because it was a tent blocking the view, talked to the stuff and they gave us a better room looking At marina, the staff were helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Easy ride over to San Fran

Posted Oct 6, 2014
Loved being at the marina and the lovely park right next to the hotel.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share what you enjoyed about your stay with us at the DoubleTree by Hilton Berkeley Marina. With easy access to San Francisco and wonderful outdoor spaces to enjoy, we hope to offer our guests the best of it all. We hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Turlock

Check- in ladies

Posted Oct 5, 2014
We checked in late Friday night and two lady's were at the counter... Tenicia and Olivia I believe. They had a horrible work night with other difficult guests due to issues and still were amazingly friendly, helpful, funny and personable! Definitely making this hotel one to highly recommend and stay at again! They were faced with a tough situation with us but handled it with the utmost professionalism and great sense of humors as they had us crack up laughing with them, feeling like family or friends. Two amazing woman that both deserve a raise! I don't say that loosely, they alone got us to stay and made our stay happy, pleasant and memorable :) With our complex issue and hotel mixup we had the option to walk out with a full refund or they could help us find another hotel to stay, but they retained us as customers and were amazing! Most memorable stay at any hotel I've ever stayed, we even walked to the room laughing, very happy and feeling like a valued customer... All due to those two ladies :) thank you!...and I hope they get recognized for how valuable to the hotel they really are :) thank you again for the incredible memories and accommodations, making this the only hotel I will ever stay at in the Bay Area from here on out :)
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
What a wonderful review, thank you! While it certainly seems to have been an unfortunate start to your stay, we are all so delighted to know that everything was resolved so well. Truly what stands out in your feedback, however, is your appreciation for the service you encountered by our associates. Taking care to treat each and every guest who walks through our doors to a personal encounter and to ensure satisfaction in every way is our ultimate desire. Our associates all work hard so that everyone is well cared for and it is our pleasure to know that you found their efforts exceptional. We will share your comments with everyone here. It is our honor to know that we will be your hotel of choice in the area and look forward to your next visit to the DoubleTree by Hilton Berkeley Marina.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Fantastic spot

Posted Oct 5, 2014
Pros: Staff, location, cleanliness, facilities.
Cons: Laundry wasn'tt operational.
Location: Berkeley is a great spot.
Found Berkeley Marina beautiful spot to stay. Hotel staff is excellent and the shuttle service ensures you can get to Berkeley , Oakland or San Francisco. Great value for money too.
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
The marina is such a beautiful location and we are always so happy to share it all with our guests! Thank you for letting us know about your time spent at the DoubleTree by Hilton Berkeley Marina. Our associates will love to know that you found them to be, as you put it, excellent. As you’ve mentioned, we feature complimentary shuttle service for our guests to take advantage of for points around the local area and the convenience of a drop off at the BART station as well. We do apologize if you encountered any issues while using our laundry facilities, however. Our maintenance team will be alerted to ensure that all is at its best for future stays. We hope you will come back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Super location for the East Bay, Feels very large.

Posted Sep 29, 2014
Pros: Location + convenience. 'Though beware of the traffic on I-80, it seems to back up semi randomly - much faster to drive the surface streets nearby.
Cons: Could use some modernization, and the in room coffee was poor.
Location: It's on the Marina, nice walks and a couple of restaurants within 5-10 minute walks. Not easy walking distance to Berkeley proper, but a short drive.
Decent spot in a great location on the Berkeley Marina - very handy for loads of things on the East Bay. Room was clean and large and the bed was comfortable. It comfortably beat my expectations for a cheaper hotel! There is a bar and restaurant in the main complex - the food and drinks I had were good, better than I'd expected to be honest, but it was a little expensive. The bar/restaurant staff , although there appeared to be plenty of them, looked harassed and rushed, and were neither terribly polite nor efficient - looked like they were collectively having a very bad day, but I couldn't figure out why...the bar was not that busy. The complex is quite large and some rooms are a distance from the main reception building - worth noting if you have mobility issue, make a request for a close in room. Overall I liked it, will stay there again if I'm back in Berkeley.
Comment from Hotel Management
Oct 6, 2014 by HotelMgmt, Hotel Management
Providing our guests with an excellent stay and personalized service is of utmost importance at the DoubleTree by Hilton Berkeley Marina and we truly appreciate knowing you enjoyed your overall stay with our great location and comfortable accommodations. While it is great that appreciated our delicious sections while dining, we do apologize if the service you encountered was lacking in any way. Your comments will be shared with our team. It would be our pleasure to welcome you back, thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Great views!

Posted Sep 29, 2014
The cookies are amazing!!! Great views!!!! You could see the Golden Gate & Bay Bridge from the balcony!! The staff was great!! The bed was extremely comfortable! The bathroom setup was a little tight and small!!! Other than that it was great!
Comment from Hotel Management
Oct 6, 2014 by HotelMgmt, Hotel Management
We think your review is great! It is always our pleasure to hear back from our guests and to learn about their stay with us at the DoubleTree by Hitlon Berkeley Marina. When our guests rise for the day they are greeted by the magnificent views from our windows and we are glad you appreciated them as well as our comfortable bedding and hospitable associates. Of course, not to be missed is our warm chocolate chip cookies! Thank you for your feedback. We do hope you will come back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, CA

Beautiful room/wonderful view.

Posted Sep 17, 2014
Only drawback was that there was no refrigerator in the room. Otherwise, room was perfect!
Comment from Hotel Management
Sep 22, 2014 by HotelMgmt, Hotel Management
Thank you for sharing feedback of your stay with us at the DoubleTree by Hilton Berkeley Marina. Located right on the water, our hotel is a great choice while visiting the area. Please know that refrigerators are available upon request and if there is ever anything you need, our associates are here to help. It would be our pleasure to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smith Mountain Lake, VA

Perfect for what we needed

Posted Sep 16, 2014
Very nice spot on water. Rooms are not highest end fancy but are clean and comfortable. Close to downtown Berkeley by car. Staff were all extremely friendly. Nice outdoor pool plus indoor lap pool. Ask for building 4...most recently renovated. Ask for in room fridge right away to be sure to get one.
Comment from Hotel Management
Sep 22, 2014 by HotelMgmt, Hotel Management
It is such a pleasure to know that your encounter at the DoubleTree by Hilton Berkeley Marina was perfect for your needs. Our location is truly ideal for visiting any of the area attractions. As you mentioned, we are located right on the water with some beautiful views. Refrigerators are available in all guest rooms upon request. Your many gracious comments are sincerely appreciated and we will be sure to share them with everyone here. Thank you for your review. It would be our pleasure to welcome you back again!
3 out of 5
Recommended
for Everyone
by A verified traveler from West Vancouver

Decent hotel, but nothing to rave about.

Posted Sep 16, 2014
Pros: Free shuttle service (drop off and pickup). Nice location. Free WiFi is great!
Cons: Dated interiors need a major overhaul (rooms, hallways, lobby etc). In-room lockable safes needed.
Location: 4th Street area was really nice to shop and eat at.
The hotel was decent for the price. Room was clean and a good size. Room service was decent as well. That being said, the interiors need a major overhaul. The elevator was slow, old and very rickety. The hallways looked a bit rundown. The interior of rooms were dated and the room itself was sloped (guessing the foundation settled in a bad way). The sloping was noticeable when water from the shower spilled onto the floor then ran out of the bathroom and towards the entranceway. No lockable safe in the rooms (only at front desk), which is inconvenient. However, the hotel staff were courteous, the free shuttle service was a plus and there is free WiFi!!
Comment from Hotel Management
Sep 23, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your feedback. It is great to know you appreciated some of the amenities and comforts we offer at our Berkeley hotel. Getting around the area is easy with our complimentary shuttle service. As you mentioned, standard wireless Internet is also complimentary in our spacious guest rooms, adding to the value of your stay. We do regret, however, if you were disappointed with any area of our property. Please know that someone is always available to speak to in the event that you are having any issues as providing the very best is of utmost importance to us. We hope to welcome you back again so that we can impress you with all that we have to offer.