Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland OR

Lots of free add-ons, good location

Posted Dec 18, 2014
Pros: For green travelers, hotel hands out a $5 voucher each day your linens don't need to be changed. Can be used at their bar or small cafe.
Cons: ?
Location: Much to do in Berkeley, Oakland, etc.
Free wi-fi, parking, bottled water, OK coffee in the lobby. Easy to get onto highways, especially 580 or Bay Bridge. Comfortable bed, walk to shopping on Bay Street.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to shops cinema and UC berkeley

Posted Dec 17, 2014
The front desk staff were very pleasant, courteous and helpful. Went above and beyond to look up my old Starwood preferred guest account information so I could get credit for my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

thank you.

Posted Dec 15, 2014
Pros: They allowed me to check in early.
They allowed me to check in early and that was very important to me as I needed to get ready for a very important meeting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom glendale california

Dreamersluck777

Posted Dec 15, 2014
I loved this hotel smelled so good like nothing ever like it it's a smoke free building. The staff was great the rooms where nice and clean and hotel was close to outlets and restuarants u can enjoy not far from fisherman wharf only like 15 to 20 min. Overall I will defenitelty come back again :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Pleasant- very comfortable beds and clean. Nice staff and breakfast food very good and timely room service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Thousand Oaks, CA

Friendly & helpful staff

Posted Dec 11, 2014
Pros: The staff know how to treat their guests.
Cons: The building could use some upgrading.
The location is very conveniently located off the freeway but still quiet. All of the staff were very friendly and helpful. They made the stay very pleasant. They seemed to go out of their way to ensure the quality of the service. It's not a high quality facility but the staff make up for it. If they remodel some it could be a higher rated hotel. I would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bad start But they fixed the situation later

Posted Dec 10, 2014
I arrived. They gave me a room. The madre was still inside cleaning the room. Then they gave me another room. TV, safebox, lampa, lights, nothing worked. Finally they gave the final room Which was fine. The hotel is Ok
2 out of 5
by A verified travelerfrom emeryville

Posted Dec 9, 2014
Location: I was attending my christmas party and i live in Tracy, Calif. so my husband and I didnt want to drive home after the party.
I booked my reservation on expedia and my room was nothing like my booking. I booked a jr suite with sofa, patio etc...First thing was rhe plumbing was all backed up. While taking a shower the water did not go down the drain, the sink was the same way. Our air conditioner only went to 73 degrees. My all over experience was disappointing because i am a spg member and I have never stayed in a hotel of this character. While checking out the receptionist informed me that the Emeryville location does not offer jr suites.
3 out of 5
by A verified travelerfrom Berkeley, CA

Handicap room

Posted Dec 2, 2014
They gave me to stay in the handicapped room which is not disclosed when I booked it, perhaps because I booked through Expedia? or is it because it's right by the elevator so the clean staffs can access and clean it quick, I don't know for sure, but the room carpet seems dirty, is very dark it's also hard to tell if it's clean. Overall felt like 2-star motel. This is definitely not Sheraton at all
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Great location off the freeway

Posted Nov 30, 2014
Good location. Lots of shopping around within walking distance.