Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Awesome staff!

Posted Jul 26, 2014
Every staff member we encountered was not only friendly but extremely helpful. We were very pleased.
2 out of 5
by A verified traveler from Sacramento

Not what was expected for a Sheraton Hotel.

Posted Jul 6, 2014
Pros: Nothing.
Cons: Everything
Location: The only passable thing about the hotel was the location.
Who wants a sink in their bedroom instead of a separate bathroom? One would never expect that of a Sheraton, but instead, only lower class hotels, which this one ended up being. You should be embarrassed. Everything was outdated, from carpet to fixtures to the bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 4, 2014
Hotel was clean and staff were efficient. Wonderful price for the location. I will stay there again when in the Bay Area
2 out of 5
by A verified traveler from LA

Air condicioning louder than a truck

Posted Jun 29, 2014
The air unit is so old and noisy that we had to turn it off the hole night so we could sleep, incredible for a four season
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Nice hotel but they desperately need to recarpet.

Posted Jun 22, 2014
Great location. Close to restaurants, shopping, freeways, easy access to San Francisco, and amtrak train station.
4 out of 5
Recommended
for Everyone
by John from Roseville, CA

Practical and clean

Posted Jun 16, 2014
Pros: Location is very convenient
Cons: Speed of elevator.
Location: Close to great restaurants, great shopping within walking distance. Close to bay meadows, close to downtown Oakland and San Francisco
We selected this hotel for one night since we were coming to the bay area from Sacramento. It is very easy access to and around the bay area and that is why I selected it. The price was competitive as well. Upon arrival the hotel lobby, front desk and surrounding areas were very clean, bright and friendly and efficient staff. Took 5 minutes to check-in. The room was as we expected or a little more than we expected. I would stay here again! Just out 10 minute drive to San Francisco without the crazy congestion and high costs of staying in SF.
3 out of 5
by A verified traveler

Nice hotel in a terrible location

Posted Jun 3, 2014
Pros: pleasant staff, nice room
Cons: larger rooms, larger bathroom.
Location: Terrible location! Very noisy all night long! We did not get any sleep all night. Hallways were noisy in am/pm
My overall experience was ok. The rooms were overall average but very small and the location was not good. It was very noisy on the street and it overlooked the freeway.
5 out of 5
Recommended
for Everyone
by Tito San from Windermere FL

Sunset by the Bay

Posted Jun 2, 2014
Pros: Overall friendliness of staff, including housekeeping & the early morning sweeper of the parking lot. The hotel facility's cleanliness, gym, pool, esp
Cons: Cafeteria food choices & quality.
Location: Hub of activities: shopping galore, diners, specialty stores, and freeway accessibility.
Our 3-night stay was pleasant, quiet, and comfortable. The friendly welcome of front desk staff, especially, Salma, took away the weariness of our travel aches and pains. Ms. Salma's genuine "welcoming" hospitality deserves a commendation. We flew in from Florida to bid my mother "goodbye" as we laid her to rest. Our stay was like "the balm of Gilead" for our weary souls. We highly recommend you and, if ever we head your way again, reserve us room 704. Watch the colorful Sunset by the Bay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay... Nothing fancy but overall average

Posted Jun 1, 2014
Stayed one night. On checking in the receptionist seemed irritated and rude. When sands about food he was rude and said look at the time everything's closed. When getting into the room, it was clean and neat. Nothing out of average. Good for a casual stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location - right off freeway but quiet

Posted May 27, 2014
Easy to get in and out - free parking and wi-fi was a plus. Try People's donuts nearby - amazing!