Terrace/patio

Reviews of Hilton Garden Inn San Francisco/Oakland Bay Bridge

3 out of 5
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 612 out of 1093 reviews" "
Rating 8 - Good. 267 out of 1093 reviews" "
Rating 6 - Okay. 101 out of 1093 reviews" "
Rating 4 - Poor. 56 out of 1093 reviews" "
Rating 2 - Terrible. 57 out of 1093 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, amenities
All good
Stayed 1 night in Apr 2024

8/10 Good

su

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gunwoo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Charmaine

Stayed 1 night in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 13, 2024
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 Good

Jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Best hotel. You can walk by the sea.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Okay

Corina

Stayed 1 night in Mar 2024

8/10 Good

BURCU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, needs improvement in hotel coffee, food, dining options
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 Excellent

Marci, Highland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

SHAWKI, Canton

Business traveler
Liked: Cleanliness, amenities
Good place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Response from General Manager on Mar 27, 2024
Dear Jennifer,We sincerely appreciate your positive feedback and are thrilled you had an amazing experience. Our team can't wait to welcome you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another wonderful stay!

10/10 Excellent

Donna, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night here during a staycation. I really enjoyed and was blown away by how the room had the bed facing the window with the bay view. I could sit and work while watching the view. Normally the window view would be parallel to the bed. The room also came with a microwave which I appreciated after bringing back food to warm up for breakfast. Lobby also had free coffee and a breakfast buffet that you can purchase. I was able to see far away view of SF. In the morning I went for a quiet and peaceful walk along the waterfront and noticed there's a Emeryville shuttle that takes you around. Lobby had a small shop for snacks and the staff was nice. Overall, I enjoyed my stay and would definitely stay at another Hilton again.
Stayed 1 night in Mar 2024
Response from ashley on Mar 25, 2024
Ms. Donna We are you honor to hear that you enjoyed you stay with us please make sure when you are in the area to come back and stay with us again.

10/10 Excellent

Debbie

There were homeless people as we pulled into the parking lot.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Debbie,Thank you for taking a moment to leave us a review. Based on your 5-star rating, we understand that you enjoyed your stay. We appreciate you choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Hana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The woman who checked us in was so friendly and made it easy for us to check in. The rooms are very clean and comfortable. We loved the availability for snacks and the variety. The restaurant and staff in there were great! My husband and I already referred others, and we will soon be back.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Hana,Providing our guests with a comfortable and enjoyable stay is what we strive for at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team takes pride in their service to our guests and we are delighted to hear that the staff, rooms, and food accommodations were a hit. We appreciate your kind review and are thankful for future referrals. We can't wait to see you again.

10/10 Excellent

Klutvert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Rick

Business traveler
Liked: Cleanliness, staff & service
Place was good. Expedia cancelled my reservation without notification. I had to rebook and lost my bay side. That left me stuck with freeway noise both nights and minimal sleep. Not happy at all with Expedia now.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Rick,Thank you for being our guest. We're sorry you had a challenge with your reservation and that outside noise disrupted your night. Please know our team will do its best to honor requests, and it's unfortunate we were unable to accommodate your desire for a different room location. As you booked through a third-party site, Expedia is best able to address your questions regarding your reservation. We hope you will consider returning for an even better stay next time you're in town.

6/10 Okay

Eniketi

Liked: Staff & service
Disliked: Amenities
Loved the view
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Eniketi,We're fortunate to have such a scenic location and are delighted you enjoyed our stunning views! Based on your rating, however, it seems we could have served you better. If this is true, please let us know how, as we are committed to your satisfaction. Thank you, and we wish you well.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a very strong potpourri like odor in the room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Sara,Thank you for being our guest and sharing your feedback. We are always working to ensure our accommodations are in great condition and apologize if there was an odor in the room. Please know our team is always available to help resolve any issues that may arise. We hope that otherwise, you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a shout out to the front desk. I had noisy neighbors on both sides of me. I made one call and was moved right away. Making my visit easy breezy as always thanks hilton
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Shawna,Thank you for leaving a review of your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge. It was wonderful to hear that our front desk team has been demonstrating the Hilton values that our guests expect and enjoy. Although the noise from other guests was disruptive, we are happy that our team was able to resolve this so quickly for you! We are looking forward to welcoming you back on your next trip to the Bay area. As a reminder, we offer versatile event rooms that can host anything from meetings to birthday parties. Keep us in mind when planning your next big event!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. Really appreciate that after a rough travel day.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Diana,Hearing that our team made a positive difference after your rough travel day means a lot to us. We always aim to provide a welcoming and supportive environment for our guests. Thank you for acknowledging their friendliness, and we hope to have the opportunity to serve you again soon at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 Good

Ariel

Liked: Cleanliness, staff & service
The property is a little outdated but the rooms were clean and had nice decor.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Ariel,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be clean and thoughtfully decorated. At Hilton Garden Inn San Francisco/Oakland Bay Bridge, we continually work to improve our aesthetics and provide our guests with a modern experience. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back in the future for another stay.

6/10 Okay

Audrey, Glenwood springs

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesse

Stayed 3 nights in Feb 2024

10/10 Excellent

KE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, safe, staff saves your lost item
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 26, 2024
We truly appreciate your feedback! It's fantastic to hear that you enjoyed our excellent service and felt safe during your stay. Our team is always ready to go the extra mile, whether it's providing excellent service or helping retrieve lost items. We're delighted to have been of assistance and eagerly anticipate your next visit to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another exceptional experience!

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Jie,We appreciate your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! Our team is glad your visit was pleasant. Thank you for choosing to stay with us, and we hope you'll return.

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a good and easy experience when I stay here
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Alicia,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge once again! Thank you for your glowing review and perfect rating, and we look forward to your next visit.

10/10 Excellent

Shanique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was extremely polite and very welcoming! I appreciate the hospitality!!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Shanique,Thank you for this lovely review of Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team works hard to provide our guests with top-notch service, so they'll all be thrilled to receive your compliments. We hope to see you again soon!

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I came in to see if I could check in early and the room wasn’t ready. I then returned at the actual time and it still wasn’t ready. I got placed on another floor a new room. Yet, the original room I was assigned to wasn’t ready.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Miriam,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your recent stay. We're very sorry for any issues you encountered when you first checked in with your original room not being ready and for any inconvenience this may have caused; we will certainly address your comments internally to ascertain what may have occurred in this situation so improvements can be made going forward. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

8/10 Good

Ileana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. However, they did not ser icecthe room.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Ileana,Thank you for your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're happy you enjoyed our convenient location. Housekeeping service is also available upon request. Your input is valued, and we hope you'll return.

10/10 Excellent

Andre

Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All good.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Jorge,It's wonderful to receive your excellent rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're proud to have made your visit pleasant in every way. Thank you for choosing to stay with us, and we hope you'll return.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Qijun

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The TV remote was sticky, room service number was not working.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 15, 2024
It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for taking the time to leave a review, and we hope you return soon for a seamless visit.

2/10 Terrible

Abraham

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

DANIELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The were car break ins in the paid parking lot that was supposed to be secured at night
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Danielle,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay with us. That said, your concerns about the parking lot are understood, and we'll be sure to discuss them with our team to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Hi quality, safe and clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Lisa,Thank you for sharing your five-star review. We're delighted you found Hilton Garden Inn San Francisco/Oakland Bay Bridge high-quality. Our top priority is providing a comfortable and secure environment for our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking is not safe. every night cars windo brakes. need some body watch over night parking
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Michael,While we appreciate the five-star rating, it's unfortunate to hear about the experience you described. Please know that the safety and security of our guests and their belongings is our highest priority. If you personally experienced any issues with your vehicle like the one you described, we encourage you to reach out to the local authorities, as they will be the best ones to assist you. In addition, should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Thank you, and we wish you all the best.

10/10 Excellent

Jenora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Martha

Stayed 2 nights in Feb 2024

10/10 Excellent

Aseri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my 1st stay and love the lookout to the water
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Aseri,Thank you for sharing your thoughts on your first stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge. We're delighted to hear that you love the view of the water, and we hope you continue to enjoy your time with us. We look forward to making your stay as pleasant and memorable as possible.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Stephanie,It was an honor to host you at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we are grateful for your five-star rating! The next time your travels bring you to the Bay Area, we hope you'll revisit us for another outstanding stay!