Courtyard

Reviews of Hilton Oakland Airport

3.5 out of 5
Hilton Oakland Airport
1 Hegenberger Rd, Oakland, CA

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 1006 reviews" "
Rating 8 - Good. 276 out of 1006 reviews" "
Rating 6 - Okay. 164 out of 1006 reviews" "
Rating 4 - Poor. 94 out of 1006 reviews" "
Rating 2 - Terrible. 80 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

TONIA

Needs updating.
Stayed 1 night in Mar 2024

6/10 Okay

Becky

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Stayed 1 night in Mar 2024

8/10 Good

Trista

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Season

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the on property dining options
Stayed 1 night in Feb 2024

4/10 Poor

Becky

Disliked: Cleanliness, property conditions & facilities
Convenient to the airport with the shuttle service. Would not stay again.
Stayed 1 night in Feb 2024

2/10 Terrible

Khaia

Stayed 1 night in Feb 2024

4/10 Poor

Susan

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I chose to stay here because I have an early morning departure. Reviews said it was newly renovated and Hilton is a decent brand. It is also very close to the airport. Upon check-in I asked for a room close to the front. I was given a room on the second floor, across a bridge,and all the way at the end of the corridor. When I opened the door, the carpet was filthy. It looked like gum was stuck in it, and there were stains everywhere. There was also a bad smell, like warm pickles. I went back to the front desk and asked for another room. This time I was assigned a room just off the lobby on the first floor. Why wasn't I given this room in the first place? I requested something close. Bad start aside, the second room was better. I needed to drop my car at a nearby long term parking facility and the front desk clerk told me to call for the shuttle to pick me up. No sooner had I dropped off my car, the shuttle was there. The driver had radioed to say he was headed back, and the clerk asked him to stop and get me. I really appreciated it, very thoughtful. The driver was really nice. All in all, it is a mixed bag. I would give the property a 7 out of 10 for cleanliness and appearance. It does not look newly renovated. Overll, the staff were very nice aside from my original request being completely ignored and then accommodated.
Stayed 1 night in Feb 2024

8/10 Good

Yacob B

Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024

4/10 Poor

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
There was trash left in the room. No cups, old carpeting, old paint, no face towels
Stayed 1 night in Feb 2024

8/10 Good

Pamela, Novato

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

George

Stayed 1 night in Jan 2024

2/10 Terrible

Mike

Stayed 1 night in Jan 2024

10/10 Excellent

Russell

Stayed 1 night in Jan 2024

10/10 Excellent

David, Santa Barbara

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Jan 2024

10/10 Excellent

Tevita Tauteoli, So Jordanuth

Liked: Cleanliness, amenities, property conditions & facilities
I’m not pleased with the cleanliness of the property!
Stayed 1 night in Dec 2023

6/10 Okay

William

Traveled with family
There were ants in the bathroom. Overall, not worth the price paid.
Stayed 1 night in Dec 2023

10/10 Excellent

Tevita Tauteoli, So Jordanuth

Liked: Cleanliness, amenities, property conditions & facilities
Very very good
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Gina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here!
The Hilton brand name and the photos included indicate that this should be a clean, maintained place to stay— it is not. Front desk staff was very kind and efficient but is the only single item I can say was good—or even acceptable—about this property. While surfaces of my room had been wiped down, nothing about my room felt clean: the carpet was stained in many spots, the window had handprints and drips all over it, there was no fitted sheet (just a flat sheet that did not cover the entirety of the mattress and had holes in it), one of two chairs had a large stain and hair in the bathtub. And then there was the smell: which was so overwhelmingly strong— a combination of old and new cigarettes and wet carpet. It was so strong, it was notable on my clothing and hair when I left the next morning. The elevator has a sign that is marked as out of order but a fellow traveler I was with was told it could be used: he did use it and said that the smell within was so unpleasant that he was gagging the entirety of his short ride. The halls were as unclean as the rooms, though some of the smell was masked by the signature Hilton scent. Finally, there was a very distinct feeling that it was unsafe. The gated entry, the notes on backs of room doors notifying that all cleaning staff had been equipped with panic buttons, and just general feeling all contributed to me feeling strongly compelled to leave. I honestly did not because I didnt want to go into common areas again.
Stayed 1 night in Dec 2023

8/10 Good

Stefan

Business traveler
Disliked: Property conditions & facilities

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Wallace E.

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok
The hotel is very nice, but the restrooms need to be upgrade.
Stayed 1 night in Dec 2023

4/10 Poor

Charathram

Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023

6/10 Okay

Cheyann

Traveled with partner
My husband killed 2 small bugs. The carpet needs to be cleaned instead of just vacuum. The shuttle bus is supposed to be every 20 mins. We waited at the airport for 40. Called twice for them. Another individual had called also.
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and the bed extremely comfortable. The food at the Bar was good!
Stayed 1 night in Dec 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist we super friendly and nice. Got me check in and out quickly. Shuttle to airport made everything super smooth driver was nice as well and helped with bags.
Stayed 1 night in Nov 2023

8/10 Good

Sherri-Anne Mew Quon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just took msny times to get the door to open
Stayed 1 night in Nov 2023

10/10 Excellent

Hong Tsun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Hilton Oakland Airport
Stayed 1 night in Nov 2023

8/10 Good

Marika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

emma

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Couldn’t find my booking then gave me an occupied room then told us breakfast ended at 10:30 when it was 10
Stayed 1 night in Oct 2023

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice quiet say
Stayed 1 night in Nov 2023

8/10 Good

Samantha

Stayed 1 night in Aug 2023

10/10 Excellent

silvia

Stayed 1 night in Nov 2023

8/10 Good

Devika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mary Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m 84 years old and my room was in building 3. I had to walk and the directions were not given to me directly. Got to building 2 and 3 was no way in cite. Had to walk all the way back to registration. Terrible experience furthermore Expedia was supposed to give me a voucher for free continental breakfast and they didn’t.
Stayed 1 night in Oct 2023

10/10 Excellent

Ana

Stayed 1 night in Oct 2023

10/10 Excellent

Aubrey

Traveled with family
Liked: Amenities
What a great experience.Thx
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

6/10 Okay

Kenisha

Traveled with family and small children
Liked: Cleanliness, staff & service
It was okay
Stayed 3 nights in Oct 2023

10/10 Excellent

Dalia, Healdsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so easy and smooth!
Stayed 1 night in Oct 2023

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THERE WHERE ROACHES! I FOUGHT 2 DEAD INSIDE REFRIGERATOR. ANOTHER ONE ALIVE ON WALL. ANOTHER ALIVE ONE CRAWLING ON TOP IF REFRIGERATOR. I RECORDED THE ONE ON REFRIGERATOR. AND TOOK A PICTURE! NOT OKAY AT ALL! IM A VERY LOYAL CUSTOMERS. SOMETHING NEEDS TO BE DONE.
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property but the furniture is all new and the shower pressure and hot water is amazing! Staff was very nice and it was great to have the airport shuttle. We would stay here again.
Stayed 1 night in Oct 2023