Ratings based on 167 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 25, 2013
for Everyoneby drew from oxnard
Do not go to this placePosted Sep 30, 2013
Pros: Nothing at all
Cons: The whole hotel
Location: Right by airport things to do nothing! Right by raider stadium and basketball stadium.
Wifi sucks I was on the first floor right by entrance and my wifi connection sucks. Plumbing sucks sink was clogged toilet need to be flushed a few times to get your stuff down. Bed was hard pillows sucked. Shower was the worst. Never going back to this place! Food was the worst I would rather eat a HS cafeteria than this place.
Jan 8, 2013 by Dhruv
Dear Drew, I am so sorry that you did not enjoy your stay at our hotel. Your experience certainly does not represent the high quality service we intend to offer. We appreciate your sharing your comments with us and hope that we may have another opportunity to show you the hospitality for which we are well known. Thank you for your business. Sincerely, Dhruv Patel Director of Operations
for Everyoneby peter from hawaii
Nice hotelPosted Sep 16, 2013
Pros: Everything about this hotel was great.
Location: The location was near the airport and some great places to eat.
The staff was friendly and helpful. The room was very nice, clean and updated.
Jan 20, 2013 by Dhruv
Dear Peter, Thank you for your five star review of our hotel. I am so glad that you enjoyed the hospitality of our staff and the quality of our accommodations. I hope that you can come back for another visit soon. Sincerely, Dhruv Patel Director of Operations
for Everyoneby Tim from Colorado
Hotel stay Sept 10-11Posted Sep 12, 2013
Pros: Clean, close to airport, good, quick breakfast. Mostly good staff
Cons: Booking priority and tracking for people who book long in advance and prepay to make sure they get appropriate accomodations.
My wife and I stayed at the Holiday in Express in Oakland twice within two weeks, Aug 30-31 and Sept 10-11. I booked both stays in March of 2013 and prepaid our stays. The first stay was great. No problems, friendly staff, nice room, clean good shuttle to airport. The stay on Sept 10 was just the opposite. We arrived from the airport to a long line of people waiting, one staff member (I believe Patel). When I finally got to the desk I was told that they hotel was sold out and that the only room she could give me was a handicap room on the first floor, first room away from desk and beside elevator. I was not very happy and expressed that. The young lady was not accomodating and proceeded to accuse me of spitting on her and wanted to call the police. That is purely and totally untrue and I was thoroughly embarassed with other guests around. We took the room because my wife intervened. Miserable experience and unfortunately our last stay.
Jan 14, 2013 by Dhruv
Dear Tim, I regret that you had such a disappointing experience at our hotel. That is absolutely not the kind of hospitality that we intend to offer our guests, please accept my apologies. Your business is important to us and I am sorry if we have lost your loyalty. Sincerely, Dhruv Patel Director of Operations
for Everyoneby Van from Graeagle Ca
comfort at holiday expressPosted Sep 5, 2013
Pros: the breakfast and the staff
it is close to the freeway and a Bay Area Rapid Transit station. It is also close to the collosium both baseball and basketball. great breakfast and a 10 minute shuttle ride to the airport.
Jan 6, 2013 by Dhruv
Dear Van, Our hotel is definitely a favorite stopping place for sports fans like yourself who are looking for a convenient stopping place. And as you said, the breakfast and shuttle makes your trip here easy and stress free. Thank you for staying with us! Sincerely, Dhruv Patel Director of Operations
for Everyoneby A verified traveler
Nice accommodationPosted Sep 1, 2013
Pros: Clean room with fridge and microwave & good breakfast
Cons: Providing shuttle service to areas other than airport
I enjoyed my stay there. The only thing I would improve on is to allow the shuttle service to go to areas other than airport. I also noticed that the front desk employee weren't familiar with the city
Jan 11, 2013 by Dhruv
Dear Guest, I am so glad that you liked the hotel. Our shuttle service does operate within a 3 mile radius of the hotel, so we can make our guests travels less stressful. We will definitely use your comment about our front desk staff's knowledge about the surrounding area as the basis for a re-training. Thank you for staying with us and for sharing your feedback. Sincerely, Dhruv Patel Director of Operations
for Everyoneby MasFina from Los Angeles
a convenient locationPosted Aug 25, 2013
Pros: The hotel is very close to the airport but not in the craziness of the city, I will stay again !
Cons: When we came back at 10pm, the front desk was unattended, we felt anyone could of walked in and roam the halls.
Location: When we come back, we plan to fly in and stay in this hotel, thanks to the convenient shuttle van !
8/23/13 Friday ~ We drove from Los Angeles to attend a Bears/Raiders game, pulled into hotel at 5pm, got our room so easy with a super friendly staff, and then the shuttle bus was ready in 15 minutes to drop us off at the Oo Colesium. We wore our Bears attire and did not get heckled or beat up once, perhaps being a pre-season game the intensity is not that great or it could be that EVERYONE loves da BEARS!! Score 36-24 DA BEARS!!! After the game at approx. 10pm, we called the hotel for the shuttle to come pick us up... in 15 minutes or less, the shuttle was curbside to pick us up! A wonderful experience in uncharted territory.
Recommendedby A verified traveler
Good stay becouse of good servicePosted Aug 12, 2013 on Hotels.com
Everything was good. Parking lot was clean and well lit. Service was great shuttle took you almost anywhere. Will stay again.
Jan 26, 2013 by Dhruv
Dear Guest, Thank you for your very nice review of our hotel. Our team takes pride in the cleanliness and upkeep of the property, I will share your comments with them. We look forward to your next visit with us, I hope it is soon. Sincerely, Dhruv Patel Director of Operations
for Familiesby Randy from Missouri
Nice hotel, sketchy neighborhoodPosted Aug 12, 2013 on Hotels.com
The hotel & staff was great but the neighborhood was not the best after dark. The hotel could use on site security in the parking lot or security cameras as 1 car got broke into right in front of the hotel. The hotel is right across the bay from San Francisco & takes about 1-1.5 hours to get to when traffic is congested & 30 minutes when it's not. I would definitely stay there again since the hotels on the San Fran side are crazy expensive.
Jan 26, 2013 by Dhruv
Dear Randy, Thank you for your 5 star rating of our hotel. I am glad that you liked the hotel and the staff was hospitable. We take our guests safety seriously. Similar to the areas surrounding most airports our neighborhood is highly commercial and features many other hotels as well as warehouses and restaurants. Saying that you would stay here again is definitely a vote of confidence for the hotel and we appreciate it. Sincerely, Dhruv Patel Director of Operations
for Business Travelersby Barry from Long Beach
Posted Aug 8, 2013 on Hotels.com
Very good for business travel . Convenient to the airport
Jan 26, 2013 by Dhruv
Barry, Many business travelers such as yourself have also commented on the convenience of our hotel. Thank you for the similar compliment. I hope you can stay with us on your next visit to the San Francisco Bay Area. Sincerely, Dhruv Patel Director of Operations