Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from L , Delaware

Courteous & helpful care Good care

Posted Sep 24, 2014
All help from prompt pleasant shuttle driver , desk check in informative & cheerful. Rooms clean & comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Belmont MA

Hop, skip, and a jump

Posted Aug 27, 2014
Decided to spend one night here since we arrived late in the evening. This saved on a day of car rental. Shuttle to and from the Oakland airport was fine. Restaurant staff were very accommodating. Food was excellent. Having two king size beds easier to share with three guests. Nice small fitness center. Quiet and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Good experience.... Comfortable and close to the airport.
Comment from Hotel Management
Aug 26, 2014 by Hotel Superstar, Hotel Management
Dear Guest, We really appreciate the positive feedback. We strive everyday to provide our guests with the best possible service. Look forward to seeing you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Way better than expected!

Posted Aug 11, 2014
We were looking for a decent place to spend one night in the middle of our return home from Hawaii. This hotel is one of the nicest for the price we've ever visited, especially for a handicap accessible. Good restaurant, too. Staff is great!
Comment from Hotel Management
Aug 13, 2014 by Hotel Superstar, Hotel Management
Dear Carroll We are happy to hear that you enjoy your stay here. We always love to hear positive comments from our guests. We look forward serving your hospitality needs in the future! Ranil Bhukhan General Manager
1 out of 5
by A verified traveler from Santa Cruz

Not very accommodating in an emergency.

Posted Aug 11, 2014
We had a family emergency due to illness and could not stay. The manager refused to make an exception for our situation and would not work with is or Expedia to provide a credit lr comp us even though there was plenty of time for them to book the room to another party on the busy weekend. I understand the terms and conditions of a reservation but they were not even polite.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great for an A's game!

Posted Aug 11, 2014
Pros: Shuttle to Ballpark was great and quick!
Clean, Comfortable, and Convenient! Shuttle to A's game was great and to and from the Stadium!
Comment from Hotel Management
Aug 12, 2014 by Hotel Superstar, Hotel Management
Dear Guest, Thank you for taking time to fill out a positive review. It gives us joy to know that we have satisfied your needs. Hope to see you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton, MI

More than expected.

Posted Aug 10, 2014
Pros: Price, staff and cleanliness.
Cons: The neighborhood around the hotel.
Location: The location of this hotel is probably best suited for travelers using Oakland Airport that need a close place to stay.
Nice hotel with large rooms, friendly staff and close to Oakland Airport. Very clean and well worth the price.
Comment from Hotel Management
Aug 13, 2014 by Hotel Superstar, Hotel Management
Dear Sean, Thank you so much. We are happy that you enjoy your stay and hope to see you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice hotel with large clean rooms.

Posted Jul 24, 2014
We got to hotel late and were impressed first the the secure parking that is well lit. The room was the largest I have ever seen and was super clean. If I'm ever back in Oakland, I will be staying here.
Comment from Hotel Management
Jul 29, 2014 by Hotel Superstar, Hotel Management
Hotel Superstar, Thank you for the kind words. I will definitely pass the positive comments to our housekeeping department. We hope to serve your Hospitality needs in the near future. Thank you Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

Excellent

Posted Jul 23, 2014
Pros: The front desk staff (Jordan) was very helpful and professional. The Hotel restaurant food was delicious and the service very courteous and friendly.
Cons: The pool location wasnt the best, but overall good.
Location: Close to the airport, freeways, shopping (Walmart), causal dining, and Raider's stadium.
We were greeted by the friendly staff as soon as we arrived (6 hr drive from L.A). We asked (Jordan) where was a good place to grab a bite. He gave us some great nearby suggestions, including the hotel's restaurant. He added a discount voucher for our son. The wait staff was great, although there was a bit of waiting for our food, it was delicious. the hotel was very clean and the rooms were spacious.
Comment from Hotel Management
Jul 29, 2014 by Hotel Superstar, Hotel Management
Neri, Thank you very much for stay with us. We are very happy that you enjoyed your stay with use. I will also pass your positive comments with our hotel staff ! Once again thank you and we hope to see you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service from airport

Posted Jul 6, 2014
We flew in late with our kids. Hotel shuttle came quickly and took me to the rental car place in the morning. Kids are free in the restaurant. Great experience.
Comment from Hotel Management
Jul 30, 2014 by Hotel Superstar, Hotel Management
We are happy that you enjoyed your stay. If its breakfast, lunch or dinner Kids eat free and this is what makes this place so different from all other hotels. We hope to see you soon. Ranil Bhukhan General Manager.