Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified travelerfrom northern cali

Let down

Posted Nov 2, 2014
Cheeszy make over . Old fashion lamps that had a short in it. Bath shower light had old paint ring around the outside of the new light. Bath tile had over caulking to cover up bad workmanship. Tv was rather small . It just felt really funky there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L , Delaware

Courteous & helpful care Good care

Posted Sep 24, 2014
All help from prompt pleasant shuttle driver , desk check in informative & cheerful. Rooms clean & comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Belmont MA

Hop, skip, and a jump

Posted Aug 27, 2014
Decided to spend one night here since we arrived late in the evening. This saved on a day of car rental. Shuttle to and from the Oakland airport was fine. Restaurant staff were very accommodating. Food was excellent. Having two king size beds easier to share with three guests. Nice small fitness center. Quiet and clean.
5 out of 5
Recommended
for Families
by Clarets Catfrom Chorley

Really friendly staff. Shuttle service to airport

Posted Aug 25, 2014 on Hotels.com
The staff were really accommodating and helpful. Great little bar/restaurant downstairs
Comment from Hotel Management
Nov 1, 2014 by Front Desk Superstar, Hotel Management
Dear Clarets Cat, We thank you for taking your valuable time out for fill out a review. We are excited to hear that we met you expectations. We hope to see you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Good experience.... Comfortable and close to the airport.
Comment from Hotel Management
Aug 26, 2014 by Hotel Superstar, Hotel Management
Dear Guest, We really appreciate the positive feedback. We strive everyday to provide our guests with the best possible service. Look forward to seeing you soon. Ranil Bhukhan General Manager
5 out of 5
Recommended
for Personal Event
by Lillianfrom Elk Grove

Loved Our Stay!

Posted Aug 19, 2014 on Hotels.com
We absolutely loved our stay here! The staff was wonderful. We can't say enough about Jordan, the young man that checked us in. He was friendly and very professional. We will definitely be staying here again.
Comment from Hotel Management
Nov 1, 2014 by Front Desk Superstar, Hotel Management
Dear Lillian, Thank you for the positive feedback about Jordan. I will definitely share your comments with our staff. Hope to see you soon . Ranil Bhukhan General Manager
5 out of 5
Recommended
for Business Travelers
by bfrom Pasadena, CA

Great Service, Great Room, and Great Stay

Posted Aug 13, 2014 on Hotels.com
We needed to pick a quick hotel for our flight out the next morning so we picked this Holiday Inn as it was relatively cheaper during an already high priced weekend. We were expecting a motor inn type stay over but were pleasantly surprised with the gigantic room and remodeled interior of the whole hotel. Staff was very nice and the breakfast incentive gave us a full and hearty bite before we took off. The airport is literally 5 min away but no disturbance from flight paths. If we have to stay by OAK again, we will stay here for sure!
Comment from Hotel Management
Oct 18, 2014 by Front Desk Superstar, Hotel Management
Dear B, Thank you for taking the time to share your comments with us. Our close proximity to the airport and competitive rates makes us the #1 choice in the OAK airport area. We hope to see you back to our hotel very soon! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Way better than expected!

Posted Aug 11, 2014
We were looking for a decent place to spend one night in the middle of our return home from Hawaii. This hotel is one of the nicest for the price we've ever visited, especially for a handicap accessible. Good restaurant, too. Staff is great!
Comment from Hotel Management
Aug 13, 2014 by Hotel Superstar, Hotel Management
Dear Carroll We are happy to hear that you enjoy your stay here. We always love to hear positive comments from our guests. We look forward serving your hospitality needs in the future! Ranil Bhukhan General Manager
1 out of 5
by A verified travelerfrom Santa Cruz

Not very accommodating in an emergency.

Posted Aug 11, 2014
We had a family emergency due to illness and could not stay. The manager refused to make an exception for our situation and would not work with is or Expedia to provide a credit lr comp us even though there was plenty of time for them to book the room to another party on the busy weekend. I understand the terms and conditions of a reservation but they were not even polite.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Great for an A's game!

Posted Aug 11, 2014
Pros: Shuttle to Ballpark was great and quick!
Clean, Comfortable, and Convenient! Shuttle to A's game was great and to and from the Stadium!
Comment from Hotel Management
Aug 12, 2014 by Hotel Superstar, Hotel Management
Dear Guest, Thank you for taking time to fill out a positive review. It gives us joy to know that we have satisfied your needs. Hope to see you soon. Ranil Bhukhan General Manager