Standard Room, 2 Queen Beds (Two Queen Beds) | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Jack London Inn

2 out of 5
Jack London Inn
444 Embarcadero W, Oakland, CA

Reviews

5.6
Rating 10 - Excellent. 176 out of 1001 reviews" "
Rating 8 - Good. 175 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 154 out of 1001 reviews" "
Rating 2 - Terrible. 329 out of 1001 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

JasElla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the employee's, they were really respectful and I didn't like that it was time to check out, wish I could've stayed longer.
Stayed 1 night in Apr 2024
Response from gm on Apr 17, 2024
Thank you for the review, will share it with the staff, We do have late check out upon request

6/10 Okay

Brittany

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My first time here at the property. I guess you get what you pay for. It's basically a Motel 6. I felt safe but everything closed super early, so make sure you eat before 8 pm. The room smelled like straight cigarettes. The bathroom was very stained, the counter area
Stayed 1 night in Apr 2024
Response from Sean on Apr 16, 2024
Hello Brittany,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I’ve shared this with the team and your recommendations are being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mayra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The online pictures do not accurately represent the actual rooms. The walls and furniture had chips and stains and overall poorly “fixed.” The room smelled like pure cigarettes and the sheets had stains. I would definitely not recommend this place to anyone.
Stayed 1 night in Apr 2024
Response from Sean on Apr 16, 2024
Hello Mayra,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Maribel

Disliked: Staff & service, property conditions & facilities
Response from Sean on Apr 16, 2024
Hello Maribel,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.

2/10 Terrible

Chidi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never be staying at this hotel again
Stayed 6 nights in Mar 2024
Response from gm on Apr 2, 2024
Dear, Chidi,Thank you for your review regarding your recent stay at our property. Your satisfaction is important to us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Nora

Liked: Staff & service
I didn’t mind the noise and the room was good in size.
Stayed 2 nights in Mar 2024
Response from Sean on Apr 1, 2024
thank you for review, sorry about train noise

4/10 Poor

Natosha

Disliked: Cleanliness, staff & service, property conditions & facilities
One night stay
Stayed 1 night in Mar 2024
Response from Sean on Mar 27, 2024
Dear, Natosha,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sean on Mar 28, 2024
Hello Scott,Thank you for taking the time to share your feedback with us.

8/10 Good

joao

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, comfortable large rooms, clean, excellent bed and sheets; but super noisy (next to train rail) and few options in area
Stayed 2 nights in Mar 2024
Response from Sean on Mar 25, 2024
Hello Joao,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.

2/10 Terrible

Ayodeji

Liked: Staff & service
Disliked: Cleanliness
staff at the front was extremely kind and great but the room was too dirty for me to stay in.
Stayed 1 night in Mar 2024
Response from Sean on Mar 25, 2024
Hello Ayodeji,Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. I’m so happy to hear that our staff was kind and great. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Angelica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by the proximity to the Jack London Square, ease of transportation options, ample dining choices and walkability. To top it off, the hotel staff was friendly which made my stay even better.
Stayed 3 nights in Mar 2024
Response from Sean on Mar 25, 2024
Hello Angelica,It was great to hear that you enjoyed your stay. We really appreciate your feedback and hearing about your experience and your thoughts. The staff will be happy to see your review. We hope to welcome you back again soon!

8/10 Good

Joseph

Convenient parking clean establishment
Stayed 3 nights in Mar 2024
Response from Sean on Mar 18, 2024
Dear Joseph,Thank you for your review regarding your recent stay at our property. It is great to hear that you enjoyed your stay. We really appreciate your review and We hope to welcome you back again soon!

2/10 Terrible

Mohammad

Stayed 1 night in Mar 2024
Response from Sean on Apr 5, 2024
thanks for your reviews, will look inti your conern

4/10 Poor

Jing

Stayed 2 nights in Mar 2024
Response from Sean on Apr 2, 2024
Hello Jing,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

DARRELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean on Mar 11, 2024
Thank you for your review, we are glad you enjoyed your stay.

4/10 Poor

Elena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean on Mar 7, 2024
Dear, Elena,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jada

Disliked: Cleanliness, property conditions & facilities
There was roaches on the bed
Stayed 1 night in Feb 2024
Response from Sean on Feb 29, 2024
Hello Jada,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide a clean and safe environment. Please accept our sincerest apologies. I’m thankful that you reached out to share your experience. I’ve shared this with the team and is being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Begmar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Sean on Feb 29, 2024
Hello Begmar,It is great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience. We hope to welcome you back again soon!

10/10 Excellent

AHMAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 3 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Ahmad,I’m so happy to hear that our staff was able to help provide you with a good experience. We really appreciate your review, the staff will be happy to read it.We hope to welcome you back again soon!

10/10 Excellent

Andrew

Stayed 7 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Andrew,It is great to hear that you enjoyed your stay. We appreciate your review.

2/10 Terrible

Wulfgar

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice property was in awful condition
Stayed 3 nights in Feb 2024
Response from Sean on Feb 19, 2024
Hello Wulfgar,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service.

6/10 Okay

Pedro

Traveled with family
Liked: Staff & service
Variety in breakfast
Stayed 1 night in Feb 2024
Response from Sean on Feb 14, 2024
Hello Pedro,Thank you so much for sharing your feedback with us.

6/10 Okay

Barry

Stayed 2 nights in Feb 2024
Response from Sean on Mar 25, 2024
Dear Berry,Thank you for your review regarding your recent stay at our property.

6/10 Okay

Janace

Stayed 3 nights in Jan 2024
Response from Sean on Mar 25, 2024
Dear Janace,Thank you for your review regarding your recent stay at our property.

4/10 Poor

wayne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sean on Jan 29, 2024
Dear, Wayne,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Chris

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
He ride hotel dorty
Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Dear Chris,Thank you for your review regarding your recent stay at our property.Your business is very important to us, and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Hello Rebecca,It was great to hear that you enjoyed your stay. Thank you so much for sharing your feedback with us.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia doesn’t say that they require a $100 deposit when you book there. They take the deposit when you enter and give it back at the end of the stay. So be wary if you’re coming with a fixed amount of money
Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Hello Jen,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We apologize for any misunderstanding regarding the deposit.

8/10 Good

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
The property is the average at best, but it was the constant noise from the trains all through the night that made the stay unpleasant
Stayed 3 nights in Jan 2024
Response from Sean on Jan 19, 2024
Dear Richard,Thank you for your review regarding your recent stay at our property.Your business is very important to us, and we value your feedback.

10/10 Excellent

Bradley

Wonderful experience.
Stayed 1 night in Jan 2024
Response from Sean on Jan 19, 2024
Hello Bradley,It was great to hear that you enjoyed your stay. We really appreciate your review. We hope to welcome you back again soon!

6/10 Okay

Erfan

Liked: Staff & service
Staff very friendly & kind. 😊 thank you.
Stayed 2 nights in Jan 2024
Response from Sean on Jan 13, 2024
Hello Erfan,Thank you so much for sharing your feedback with us. It’s always our intention to provide great customer service. The staff will be happy to read your review.

6/10 Okay

Zana

Stayed 1 night in Jan 2024
Response from Sean on Jan 19, 2024
Dear Zana,Thank you for your review regarding your recent stay at our property.

2/10 Terrible

Johnnie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is old but extremely clean and staff was the friendly especially the gentleman at the front desk upon my check in. However the walls are really thin, there was banging and noise all night and I was also next to the elevator so that didn't really help, but upon reading the reviews there were also many complaints concerning the hearing noise through the walls. Also a weird acting guy approached me while I was getting things out of my vehicle and I reported him to the staff who later said he was a resident at the hotel, not sure how true that was but maybe security should be available at night.
Stayed 1 night in Jan 2024
Response from Sean on Jan 13, 2024
Dear, Johnnie,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

KYE SANG

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sean on Jan 13, 2024
Dear Kye Sang,Thank you for your review regarding your recent stay at our property. It was great to hear that you enjoyed your stay.

10/10 Excellent

Jeorgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guys that help us check in last night and the lady from this morning are amazing.
Stayed 1 night in Jan 2024
Response from Sean on Jan 13, 2024
Hello Jeorgina,Thank you so much for sharing your feedback with us. The staff will be happy to read your review.

10/10 Excellent

Santos Oniver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price satisfied
Stayed 3 nights in Dec 2023
Response from Sean on Jan 13, 2024
Hello Santos,It was great to hear that you enjoyed your stay. We really appreciate your review.

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ON TOP OF a loud ass train station. You cannot sleep. The halls are sticky and smell like cigarette ashes and grease. The walls are hollow and you can hear every step your neighbor makes. The rugs are wet and stained, likely with dog piss
Stayed 9 nights in Dec 2023
Response from Sean on Jan 13, 2024
Dear, Devon,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture in the room was broken or damaged. The drapes were old and the drape rods did not work to open or close the drapes. The lamps on the nightstands were broken and dirty. The bathroom needs complete renovation. The water in the bathroom was not hot. I was very disappointed. I can't see myself returning to this facility.
Stayed 4 nights in Dec 2023
Response from Sean on Jan 13, 2024
Dear, Donald,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean on Jan 13, 2024
Hello Gina,Thank you so much for sharing your feedback with us.It was great to hear that you enjoyed your stay.

2/10 Terrible

Edward

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water pressure. Not hot water, just warm. Noisy as room was right next to maids laundry room. This place is terrible. Would not recommend
Stayed 3 nights in Dec 2023
Response from Sean on Jan 13, 2024
Hello Edward,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I’ve shared this with the team and your recommendations are being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a train that passes by everyday. I like trains 🚂 got used to the noise area is great for restaurants
Stayed 14 nights in Dec 2023
Response from Sean on Dec 19, 2023
Hello Robert,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts.We hope to welcome you back again soon!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Oakland!
Stayed 1 night in Dec 2023
Response from Sean on Dec 19, 2023
Hello Bradley,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts.We hope to welcome you back again soon!

10/10 Excellent

Quincy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean on Jan 13, 2024
Dear Quincy,Thank you for your review regarding your recent stay at our property.Your business is very important to us,it was great to hear that you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Stayed in a recently renovated room and it was clean and comfortable. Front desk staff were super friendly. I will be staying again. . Yes, there is the train... Just know that before
Stayed 1 night in Dec 2023
Response from Sean on Dec 19, 2023
Hello Jeffrey,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts. I’ve shared this with the team, I’m so happy to hear that our staff was able to help provide you with a wonderful experience.We hope to welcome you back again soon!

2/10 Terrible

Dino

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
other guests partied all night, notified staff. they talked to people one time, but didn't stop them from partying literally all night. no sleep
Stayed 1 night in Dec 2023
Response from Sean on Dec 19, 2023
Hello Dino,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Sean on Dec 19, 2023
Hello Carlos,It was great to hear that you enjoyed your stay.We hope to welcome you back again soon!

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Dilapidated. Old and dusty. Terrible part of town, but in Oakland the "terrible part" just means INSIDE Oakland. This place is second rate
Stayed 2 nights in Dec 2023
Response from Sean on Dec 19, 2023
Hello Christopher,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your business is very important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot to stay in Oaktown! Very nice people work here. Free breakfast!!!
Stayed 2 nights in Dec 2023
Response from gm on Dec 5, 2023
THANK YOU WILL SHARE WITH STAFF

6/10 Okay

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sean on Dec 5, 2023
WILL SHARE THIS WITH THE STAFF, NEXT TIME HOPE TO GET 5 OUT OF 5

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean room.
Stayed 1 night in Dec 2023
Response from gm on Dec 5, 2023
THANK YOU WILL SHARE IT WITH THE STAFF, NEXT TIME IN TOWN. NEXT TIME HOPE TO GET 5 OUT 5