Premium bedding, memory foam beds, desk, iron/ironing board

Reviews of Quality Inn Hayward

2.5 out of 5
Quality Inn Hayward
24997 Mission Blvd, Hayward, CA

Reviews

6.2
Rating 10 - Excellent. 192 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 192 out of 1001 reviews" "
Rating 4 - Poor. 164 out of 1001 reviews" "
Rating 2 - Terrible. 207 out of 1001 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brentley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi and no phone in room to call front desk.
Stayed 1 night in Feb 2024
Response from Quality Inn Hayward Management on Mar 7, 2024
Dear Brentley,We apologize for any inconvenience caused by the lack of wifi and in-room phones.  We strive to enhance guest experiences and will address this issue promptly.  Rest assured, we value your feedback and continuously work towards improving our amenities.  Please feel free to reach out to our front desk staff for any assistance during your stay.  We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Oscar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms bot clean at all..
Stayed 1 night in Feb 2024
Response from Quality Inn Hayward Management on Feb 21, 2024
Dear Oscar, We apologize for the inconvenience caused during your stay.  Ensuring cleanliness is our top priority, and we regret that we fell short of your expectations.  Please be assured that we are taking immediate steps to address this issue and enhance our housekeeping procedures.  Your feedback is invaluable to us, and we strive to provide a comfortable and pleasant experience for all our guests.  We would appreciate another opportunity to exceed your expectations on your next visit.  Thank you for bringing this matter to our attention.Sincerely,Quality Inn Hayward Management

10/10 Excellent

Howard, Belmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2024
Response from Quality Inn Hayward Management on Feb 19, 2024
Dear Howard,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management

2/10 Terrible

ADRIANA

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.
Stayed 1 night in Feb 2024
Response from Quality Inn Hayward Management on Feb 14, 2024
Dear ADRIANA,We sincerely apologize for the disappointing experience you encountered during your stay.  Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and we regret that we fell short of your expectations.  Rest assured, we take your feedback seriously and are actively addressing the cleanliness issues with our housekeeping team.  Regarding breakfast, we apologize for any misunderstanding and will review our communication to ensure clarity in the future.  Your comments will guide us in improving our services to deliver a better experience for all our guests.  We hope to have the opportunity to regain your trust on your next visit.Sincerely,Quality Inn Hayward Management

6/10 Okay

onkar

Disliked: Property conditions & facilities
floor was so dirty there was no garbage in the room and blinds were missing
Stayed 1 night in Jan 2024
Response from Quality Inn Hayward Management on Feb 1, 2024
Dear Onkar, We sincerely apologize for the inconvenience you experienced during your stay.  Maintaining cleanliness is a top priority, and we regret that your room did not meet our standards.  We have addressed the cleanliness issues with our housekeeping team to ensure thorough cleanliness protocols are followed.  Additionally, we are inspecting all rooms to ensure the blinds are intact.  Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Thank You,Quality Inn Hayward Management

6/10 Okay

La' Teena

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Quality Inn Hayward Management on Jan 30, 2024
Dear La' Teena,Thank you for leaving us a rating of your stay with us at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  We also wish you could elaborate on your experience, especially where we went wrong.  We aim to provide a memorable stay, so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Quality Inn Hayward Management

2/10 Terrible

Lucia

Traveled with partner
Disliked: Cleanliness, amenities
Estaba todo muy socio la cama destendida las toallas sucias las cobijas sucias todo sucio
Stayed 1 night in Jan 2024
Response from Quality Inn Hayward Management on Jan 18, 2024
Dear Lucia,We sincerely apologize for the inconvenience you experienced during your stay.  Our commitment to cleanliness is paramount, and we deeply regret falling short of your expectations.  Immediate actions have been taken to address the issues raised, including a thorough inspection of our housekeeping procedures.  We value your feedback and strive to ensure a clean and comfortable environment for all our guests.  Please consider giving us another chance to provide the exceptional service we are known for.  Thank you for bringing this to our attention.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Lucia

Stayed 1 night in Jan 2024
Response from Quality Inn Hayward Management on Feb 8, 2024
Dear Lucia,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Jan 5, 2024
Dear Luis,We are sorry that your experience at our Quality Inn Hayward hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The tub has stains the towels were stained so we’re the bed sheets the floor wrapping pops up
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Jan 3, 2024
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we take it seriously. Our housekeeping team is immediately addressing the issues you mentioned, ensuring a thorough inspection and improvement of our cleaning procedures. We understand the importance of a comfortable and pristine environment. Please allow us the opportunity to make it right - contact our front desk, and we'll do our best to ensure the remainder of your stay meets the high standards we aim to provide. Thank you for bringing this to our attention, and we appreciate your understanding.Thank You,Quality Inn Hayward Management

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.
Stayed 2 nights in Dec 2023
Response from Quality Inn Hayward Management on Feb 1, 2024
Dear Jason,We sincerely appreciate your positive acknowledgment of our front desk staff's friendliness and helpfulness.  However, we deeply regret the inconvenience you faced during your stay.  We understand the importance of the advertised hot breakfast, and we apologize for its unavailability due to unforeseen issues in our kitchen.  Your concerns about cleanliness and amenities are taken seriously, and we assure you that corrective measures are being implemented.  We value your feedback as it guides our commitment to improvement.  We would be grateful for another opportunity to provide you with a more satisfactory experience in the future.  Thank you for bringing these matters to our attention.Sincerely,Quality Inn Hayward Management

10/10 Excellent

faiyaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Dec 27, 2023
Dear Faiyaz,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

2/10 Terrible

Mohammad

Disliked: Cleanliness
The bed sheet and towels they were dirty
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Dec 27, 2023
Dear Mohammad,We sincerely apologize for the inconvenience you experienced with the cleanliness of our bed sheets and towels.  Ensuring a hygienic and comfortable stay is our top priority, and we regret falling short of your expectations.  Please be assured that your feedback has been shared with our housekeeping team for immediate attention and improvement.  We value your input and would appreciate another opportunity to provide you with a flawless experience on your next visit.  Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back for a more enjoyable stay.Sincerely,Quality Inn Hayward Management

6/10 Okay

Alexander

Liked: Cleanliness
Dirty floors, loud neighbors, but housekeeping is very nice
Stayed 3 nights in Dec 2023
Response from Quality Inn Hayward Management on Dec 19, 2023
Dear Alexander,We appreciate your feedback and apologize for any inconvenience caused during your stay.  We'll address the cleanliness concerns with our housekeeping team to ensure a higher standard.  We understand the importance of a peaceful environment and will work on minimizing noise disturbances.  Thank you for recognizing our dedicated housekeeping staff; we'll pass on your compliments.  We value your input as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Thank You,Quality Inn Hayward Management

10/10 Excellent

Imelda

Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Feb 1, 2024
Dear Imelda,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy very friendly staff everything clean
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Dec 7, 2023
Dear Jose,We appreciate your positive feedback on our efficient check-in process, friendly staff, and cleanliness.  At our hotel, we prioritize creating a seamless and welcoming experience for our guests.  It's rewarding to know that you had a fast and easy check-in and that our dedicated team contributed to your satisfaction.  Maintaining a clean environment is a top priority for us, ensuring a comfortable stay.  Thank you for taking the time to share your experience, and we look forward to hosting you again for another enjoyable visit.Thank You,Quality Inn Hayward Management

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Hayward Management on Dec 6, 2023
Dear Jimmy,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

10/10 Excellent

Agatha joy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2023
Response from Quality Inn Hayward Management on Dec 5, 2023
Dear Agatha Joy,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management

4/10 Poor

Juan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy at nights, furnitures damaged, broken blinds, fire alarm detector missing, cigarette burn in blanket.
Stayed 3 nights in Nov 2023
Response from Quality Inn Hayward Management on Nov 29, 2023
Dear Juan,We apologize for the inconvenience you experienced during your stay.  Our team is committed to addressing these issues promptly.  We have initiated a thorough inspection to rectify the damaged furniture, broken blinds, and missing fire alarm detector.  Additionally, we are implementing stricter measures to prevent noise disturbances.  Your feedback is invaluable, and we assure you that corrective actions are underway to enhance the overall guest experience.  We appreciate your patience and hope to welcome you back for an improved stay.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Sarabjit

Stayed 1 night in Nov 2023
Response from Quality Inn Hayward Management on Nov 30, 2023
Dear Sarabjit,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Quality Inn Hayward Management on Nov 8, 2023
Dear Ryan,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

4/10 Poor

ROCIO

Disliked: Cleanliness, staff & service, property conditions & facilities
Very BAD experience, We reserved two rooms, both rooms SUPER DIRTY, they weren’t broomed, hair and little papers on the floor, trash in the bathroom trash can, dust on the mirrors, the tubs were moldy, one room had broken blinds , the other room the bathroom door didn’t close well was like hanging., we had stayed in different hotels Quality Inn before and never experience like this time, it looks like it works as a motel not as a hotel, never coming to this location anymore.
Stayed 1 night in Nov 2023
Response from Quality Inn Hayward Management on Nov 7, 2023
Dear ROCIO,We sincerely apologize for your disappointing experience.  Cleanliness and maintenance are top priorities for us, and we're sorry to hear about the issues you encountered.  We will immediately address the cleanliness standards and ensure our staff is trained to maintain a high level of cleanliness.  We value your feedback and will make every effort to improve.  We hope you'll reconsider and give us another chance to provide the exceptional stay you deserve.Sincerely,Quality Inn Hayward Management

8/10 Good

Russell

Stayed 1 night in Oct 2023
Response from Quality Inn Hayward Management on Nov 21, 2023
Dear Russell,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

4/10 Poor

Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelled liked siggarrett nasty.
Stayed 1 night in Oct 2023
Response from Quality Inn Hayward Management on Oct 31, 2023
Dear Eduardo,We sincerely apologize for your unsatisfactory experience.  Cleanliness and guest comfort are our top priorities, and we regret any inconvenience you face.  We will immediately address the cleanliness issue with our housekeeping team to ensure this does not happen again.  Our hotel is committed to providing a pleasant and smoke-free environment for all guests.  We appreciate your feedback, which helps us improve, and we hope you'll give us another chance to offer you a more pleasant stay in the future.Sincerely,Quality Inn Hayward Management

2/10 Terrible

myunggyu

Stayed 2 nights in Oct 2023
Response from Quality Inn Hayward Management on Nov 17, 2023
Dear Myunggyu,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

6/10 Okay

Shannon

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke detector in our room was missing. It appeared to have been removed from the wall.
Stayed 1 night in Oct 2023
Response from Quality Inn Hayward Management on Oct 17, 2023
Dear Shannon,We apologize for the inconvenience you experienced during your stay.  Guest safety is our top priority, and we take this matter seriously.  Our maintenance team will promptly investigate the missing smoke detector and ensure it is reinstalled to ensure the safety of our guests.  We appreciate your feedback as it helps us improve our services.  We hope you will give us another chance to provide you with a better experience on your next visit.Thank You,Quality Inn Hayward Management

2/10 Terrible

Boaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast although it says it says. Filthy.
We arrived at 8am after a 15 hours flight. We booked also the night before even though we only checked in in the morning, because we wanted to enjoy the full breakfast and to check in as soon as we arrived. 1. Rooms are filthy. 2. The reservation is very specific that the rooms include a full, hot breakfast however, this hotel does NOT offer ANY KIND OF BREAKFAST! 3. The hotel refused to refund us for the 1st night, even though we didn't even use the rooms! Hotels.com is also refusing to do so even though they lied about the breakfast!
Stayed 3 nights in Oct 2023
Response from Quality Inn Hayward Management on Oct 10, 2023
Dear Boaz,We apologize for the inconvenience you experienced during your stay.  We understand your frustration regarding room cleanliness and the breakfast discrepancy.  We take guest feedback seriously and will address these issues promptly to ensure a more comfortable experience for future guests.  As for the reservation concern, we recommend contacting our management team directly for resolution.  We value your feedback and hope you'll give us another chance to provide you with a better stay in the future.  Thank you for bringing these matters to our attention.Sincerely,Quality Inn Hayward Management

2/10 Terrible

PAULA

Stayed 1 night in Sep 2023
Response from Quality Inn Hayward Management on Oct 25, 2023
Dear PAULA,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

6/10 Okay

Vinay

Traveled with partner, Traveled with family
Liked: Staff & service
Not very clean and maintained
Stayed 2 nights in Sep 2023
Response from Quality Inn Hayward Management on Oct 4, 2023
Dear Vinay,We sincerely apologize for any inconvenience you experienced during your stay.  Cleanliness and maintenance are top priorities for us, and we take your feedback seriously.  We will immediately address the issues you mentioned to ensure a more pleasant experience for future guests.  Please consider giving us another chance in the future, and we will work diligently to exceed your expectations.  Thank you for bringing this to our attention.Thank You,Quality Inn Hayward Management

4/10 Poor

Harjeet

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Quality Inn Hayward Management on Sep 28, 2023
Dear Harjeet,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at Quality Inn Hayward is to provide the best lodging experience in Hayward, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Moises

Not a clean place
Stayed 1 night in Sep 2023
Response from Quality Inn Hayward Management on Sep 15, 2023
Dear Moises,We sincerely apologize for your disappointment with the cleanliness during your stay.  Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.  We take your feedback seriously and will immediately address the cleanliness issue to enhance our standards.  We hope you will consider giving us another opportunity to provide you with a more pleasant and hygienic experience on your next visit.  Your feedback is valuable in helping us improve our services.  Thank you for bringing this matter to our attention.Sincerely,Quality Inn Hayward Management

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Quality Inn Hayward Management on Sep 8, 2023
Dear Oscar,We are sorry to see that your experience at our hotel, Quality Inn Hayward, was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Veronica

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, the sheets had stains on them, and there was mold around the bath tub. The bathroom also had hair on the floor
Stayed 1 night in Sep 2023
Response from Quality Inn Hayward Management on Sep 6, 2023
Dear Veronica,We apologize for your unpleasant experience during your stay.  Cleanliness is a top priority, and we take your feedback seriously.  Our housekeeping team will be retrained to ensure such issues don't recur.  We appreciate your input as it helps us improve.  Please consider giving us another chance in the future, and we'll strive to provide you with a pristine and comfortable environment for your stay.  Thank you for bringing this to our attention.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was disgusting, sheets, floor, doors, restroom and walls were very very dirty. I was shocked because we have stayed here before and hotel was very clean but this time around it was just disgusting.
Dirty chair
Nasty shower
Wall with stick coming out
Stayed 1 night in Sep 2023
Response from Quality Inn Hayward Management on Sep 5, 2023
Dear Ana,We apologize for your recent disappointing experience.  Maintaining cleanliness is our top priority, and we take your feedback seriously.  We have initiated a thorough investigation into the issues you raised and are implementing immediate improvements to ensure this doesn't happen again.  We value your loyalty as a returning guest and hope you will give us another chance to provide the clean and comfortable stay you expect from us.  Your satisfaction is our goal, and we are committed to exceeding your expectations on your next visit.  Thank you for bringing this to our attention.Thank You,Quality Inn Hayward Management

2/10 Terrible

juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like👎
Stayed 1 night in Aug 2023
Response from Quality Inn Hayward Management on Aug 30, 2023
Dear Juan,We apologize that your experience did not meet expectations.  Your feedback is valuable to us as we continually strive to enhance our guests' stay.  We'd appreciate more insights into your concerns to address them effectively.  It's our hope that you might consider giving us another chance to provide you with a more enjoyable and comfortable stay in the future.  Thank you for sharing your thoughts.Sincerely,Quality Inn Hayward Management

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality Inn Hayward Management on Aug 29, 2023
Dear Tess,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Hayward.Thank You,Quality Inn Hayward Management

10/10 Excellent

Jagjit, tukwila

Stayed 1 night in Aug 2023
Response from Quality Inn Hayward Management on Sep 12, 2023
Dear Jagjit,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Hayward.Thank You,Quality Inn Hayward Management

2/10 Terrible

Richard

Horrible place to stay at found 2 roaches right when we open the door . Smoke detector was beeping needed battery change omg !!! Refuses to stay there .
Stayed 2 nights in Aug 2023
Response from Quality Inn Hayward Management on Aug 16, 2023
Dear Richard,We sincerely apologize for your negative experience.  We take cleanliness seriously and will address the issue immediately.  Our team is working to improve and ensure a comfortable stay for all our guests.  Thank you for your feedback.Sincerely,Quality Inn Hayward Management

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
We were supposed to get breakfast but they never had anything out. That was one of the reasons I picked this place. The room was nice.
Stayed 2 nights in Aug 2023
Response from Quality Inn Hayward Management on Aug 9, 2023
Dear Diana,We apologize for the inconvenience you experienced regarding breakfast.  Your feedback is valuable, and we are actively addressing the issue to ensure a better dining experience.  We're glad you found the room satisfactory and appreciate your understanding.  We strive to enhance your overall stay and hope to welcome you back for an improved visit.  Thank you for your feedback.Thank You,Quality Inn Hayward Management

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there again there’s was a lot of people coming in and out of 2 doors next to ours it looked like some illegal activity was going on the walls were very dirty with food and dead bugs smeared the bathroom tub looked like it hasn’t been cleaned they bed sheets were Stan property said it had complementary breakfast and it didn’t and honestly that’s the only reason why I booked it
Stayed 2 nights in Aug 2023
Response from Quality Inn Hayward Management on Aug 9, 2023
Dear Karla,We apologize for the inconvenience you experienced during your stay.  We take your feedback seriously and will address the concerns you raised regarding cleanliness, noise, and breakfast offerings.  Our team is committed to ensuring a comfortable and safe environment for all our guests.  We appreciate your valuable input, and we are actively working to improve the aspects mentioned.  Please consider giving us another chance in the future to provide you with the quality and service you deserve.Thank You,Quality Inn Hayward Management

4/10 Poor

Rajesh Reddy

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Quality Inn Hayward Management on Aug 9, 2023
Dear Rajesh,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at Quality Inn Hayward is to provide the best lodging experience in Hayward, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Thank You,Quality Inn Hayward Management

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Did not stay that night. The room has ants everywhere. We booked to another hotel the same night.
Stayed 2 nights in Aug 2023
Response from Quality Inn Hayward Management on Aug 11, 2023
Dear Anthony,We are sorry to hear that you had a negative experience at our hotel.  We take cleanliness very seriously and will investigate this matter immediately.  We appreciate your feedback and hope you will give us another chance to earn your business in the future.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty and worn out
Stayed 1 night in Aug 2023
Response from Quality Inn Hayward Management on Aug 4, 2023
Dear Peter,We apologize that your stay did not meet your expectations.  We take cleanliness very seriously and will investigate this matter immediately.  We appreciate your feedback and look forward to welcoming you back soon.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Afroza

Disliked: Cleanliness, property conditions & facilities
Broken beds dirty bathroom n sinks
Response from Quality Inn Hayward Management on Aug 3, 2023
Dear Afroza,We apologize for the inconvenience caused by the broken beds and dirty bathroom.  We have taken steps to address these issues and ensure that our guests have a comfortable stay.Thank You,Quality Inn Hayward Management

2/10 Terrible

Al

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Quality Inn Hayward Management on Aug 3, 2023
Dear Guest,I am deeply disappointed to learn about your recent stay at Quality Inn Hayward.  I wish you had told our staff about your problems when you were here; we could have fixed them.  Please accept my sincerest apologies.Sincerely,Quality Inn Hayward Management

4/10 Poor

Karina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserve for two nights but I didn’t stay the room was dirty the beds are dirty and bathroom too. I decide to not stay there I know I lost my money, but I don’t feel comfortable to stay there. So my trip was very expensive because I pay my nights in quality inn but I don’t used the room I didn’t stay there so I tried to find other one and yes a found Hampton inn and that hotel was so much better super clean and feel more save with my family.
Stayed 2 nights in Jul 2023
Response from Quality Inn Hayward Management on Aug 3, 2023
Dear Karina,We are sorry to hear that you had a negative experience at our hotel.  We take cleanliness very seriously, and we are disappointed to hear that your room was not up to our standards.  We have investigated the matter and have taken steps to ensure that this does not happen again.  We hope that you will give us another chance to earn your business.Sincerely,Quality Inn Hayward Management

2/10 Terrible

Pranesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here only 2 towels in room which sleeps 4 and pillows were really small. Requested more towels never got them checked out and went to another motel.
Stayed 2 nights in Jul 2023
Response from Quality Inn Hayward Management on Jul 20, 2023
Dear Pranesh,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the number of towels provided in the room did not meet your expectations, especially for a room that accommodates four people. We also apologize for not being able to fulfill your request for additional towels. We understand your frustration and decision to check out and find alternative accommodation. We apologize for any inconvenience caused and appreciate your feedback, which we will use to improve our services. We hope you had a more satisfactory experience at your new motel, and if you ever reconsider staying with us in the future, we will strive to provide you with a better experience.Thank You,Quality Inn Hayward Management

2/10 Terrible

Regina

Traveled with partner
Disliked: Cleanliness
They didnt serve food in the mornings i couldn't get clean sheets for the beds no snacks are drinks
Stayed 1 night in Jul 2023
Response from Quality Inn Hayward Management on Jul 17, 2023
Dear Regina,We apologize if you found the room rates to be higher than expected. Pricing can vary based on various factors such as location, amenities, and demand. Regarding the absence of food in the mornings, we apologize for any inconvenience caused. We understand the importance of breakfast options for our guests and will consider your feedback for future improvements. Thank you for bringing these matters to our attention, and we appreciate your feedback as it helps us enhance our services.Thank You,Quality Inn Hayward Management

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I hated it! You could tell they didn’t bother to really clean their room! Walked in and it smelled horribly like smoke! Plus I reserved my room with breakfast included then was told no breakfast !
Stayed 1 night in Jul 2023
Response from Quality Inn Hayward Management on Jul 11, 2023
Dear Vanessa,We apologize for the negative experience you had during your stay. It is unacceptable that the room was not properly cleaned and that it had a strong smell of smoke. We understand how disappointing this must have been for you. Regarding the breakfast, we apologize for the miscommunication or discrepancy in what was initially promised. Your feedback regarding these issues will be shared with the relevant departments to address and improve upon. We appreciate your patience and understanding, and we sincerely apologize for any inconvenience caused.Thank You,Quality Inn Hayward Management

2/10 Terrible

Regina

Disliked: Property conditions & facilities
Rooms shouldn't be that much no food in the morning's
Stayed 1 night in Jul 2023
Response from Quality Inn Hayward Management on Jul 11, 2023
Dear Regina,We apologize if you found the room rates to be higher than expected. Pricing can vary based on various factors such as location, amenities, and demand. Regarding the absence of food in the mornings, we apologize for any inconvenience caused. We understand the importance of breakfast options for our guests and will consider your feedback for future improvements. Thank you for bringing these matters to our attention, and we appreciate your feedback as it helps us enhance our services.Thank You,Quality Inn Hayward Management