Ratings based on 715 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Mar 3, 2015
Location: Great dinner at Franchescos.
We were not told by the third party billing about the long term parking restrictions.
1 out of 5
by A verified traveler

Don't stay in room 201.

Posted Feb 12, 2015
Loud noises all night couldn't sleep. Didn't get money back caues was booked third-party.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Placentia, CA

A hotel to stay for business, close to the Airport

Posted Feb 8, 2015
Pros: Close to the airport and City of Oakland/Alameda
Cons: Rooms Furniture to be upgraded.
Location: Airport
This was the only option I had within our budget for hotel reservation. Hotel is ok, but the furniture is super old. I was first given a room facing the street, which was very noisy. Staff were king enough to change my room though. The food/bar was good. Healthier food options would be nice.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern VA

Posted Feb 6, 2015
Stayed one night on a quick business trip. Front office staff was friendly and upgraded me without a request. Room was clean and comfortable and there was an excellent Italian restaurant right across the street. Hotel shuttle driver was great too and only 6 minutes from the airport.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business trip

Posted Jan 23, 2015
Pros: The bed was comfortable and the room was warm on a cold night.
Cons: It had a certain amount of outside noise-- cars, sirens, etc
Location: airport
I was on a business trip-- hotel was close to the airport. Staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
Pros: near the airport
Cons: more convenient charging capabilities near the beds.
Location: airport
we arrived to a friendly welcome. easy parking. we brought food back up to our room from the restaurant in hotel. the food was surprisingly good. the check out was quick but the parking machine outside almost did not let us out!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jan 10, 2015
Pros: clean, close to airport, comfortable bed, fair price
Cons: parking lot is a bit small and compact
clean, close to airport, comfortable bed, fair price
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Very helpful staff

Posted Jan 2, 2015
Senior woman traveling alone; a little nervous about logistics. Shuttle driver Tsegaye took bags to my room, had me follow him to car rental return and waited for me to return to hotel. He relieved all my concerns. I was disappointed that breakfast wasn't included with the rate; for me it was the most I've paid for a single room. I chose the hotel for location and it was nice, but nothing to grab for breakfast before heading for airport..... Unless I paid for sit-down service.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Okemos, Michigan

Close to the airport and free parking

Posted Dec 3, 2014
Pros: Service and location
Cons: More information about room service
Location: Embarcadero, Jack London Square
Late check in free upgrade,room service, and a great location.We will return to this hotel in the future. I can highly recommend this hotel to others and will do so.BART transportation is right outside the door and an In n Out Hamburger place is right down the street. Large hotel with plenty of rooms.
2 out of 5
by A verified traveler

Posted Nov 19, 2014
Pros: mediocre at best
Cons: everything
Location: Depressing
This is not a three star hotel, Expedia rates this as a three star hotel. It is a 2.25 at the most