Ratings based on 489 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by John from Martinez, CA

Very accommodating staff

Posted Apr 10, 2014
Pros: Clean, comfortable, good airport shuttle service.
Location: Very convenient to the Oakland Airport. It is a short drive down Doolittle Dr. to Alameda where good restaurants abound.
We stayed here the night before an early flight out of Oakland Airport. Our daughter was flying in late the same night and we wanted her to be able to pick up our car and drive home. The staff were very helpful about holding our car keys at the desk and their shuttle picked our daughter up and brought her to the hotel to get the car.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel next to Oakland Airport

Posted Mar 29, 2014
Close distance to the airport. The staff was welcoming and the room was spacious and quiet. Had a great stay. The airport shuttle running every twice during the hour was just a few minutes from the airport. Quite effortless.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Oakland Int. Airport

Posted Mar 24, 2014
Good hotel. They just need to remodel the restroom.
2 out of 5
by Dave from Chandler, AZ

Inexpensive,but you get what you pay for.

Posted Mar 21, 2014
Pros: Not much, staff was friendly enough.
Cons: A lot, it needs to be modernized. The elevators are very old for example.
Location: Great location by the Oakland airport.
It is a decent, but old hotel. My room faced the street and I heard a lot of traffic off of the main road. Also, the toilet broke when I was there, the iron didn't work and the hotel smelled a little musty. There are just a lot of nits with this hotel. For example, I set a wakeup call, woke up before the call and called the front desk to cancel it. I still got a wakeup call. Food is decent, not great. Also, the workout room is small with only one treadmill and it was very dirty and old.
Comment from
Jan 1, 2014
We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize that the hotel was less than you expected in comparison to other local hotels. We would like to apologize for the condition of your room as well. We will be speaking with our housekeeping staff about your experience and do hope that we will have the opportunity to serve you better during your next visit.
5 out of 5
Recommended
for Everyone
by chef kimmi

Oasis amongst other oasis

Posted Mar 19, 2014
Upon checking in which was a short wait. I received my key and wifi key. Yes. My room was nice and clean and I really loved that the towels were folded into shapes. Even the tissue had it's special touch. The bed was comfy and clean. I also liked the view. I would have never thought this place was so nice I live in Oakland and in the area a lot but once coming here I will definitely be back.
2 out of 5
Recommended
for Everyone
by alex and jess from merced

JUST TERRIBLE

Posted Mar 17, 2014
Just horrible staff did not no what they were doing.. The ROOM PHONE was a BIG ISSUE!!!!!! The carpets were VERY DIRTY!!!! I couldn't walk around barefoot it..never again will I stay there again!!!
Comment from
Jan 25, 2014
We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize that your was less than you expected and that it was not properly cleaned. We value you as a guest and we are always looking for ways to enhance our guest experience. We will be speaking with our staff about your experience and do hope that we will have the opportunity to serve you better during your next visit.
2 out of 5
by A verified traveler

Hotel is close and convenient for flying out.

Posted Feb 27, 2014
Pros: Familiarity. We have stayed there before.
Cons: Perhaps better training by staff. The room was reserved and we checked in early, so there should not have been the confusion that we experienced.
Experienced difficulty in getting the king size bed we reserved. We ended up with a king but in a handicap room.
Comment from
Jan 4, 2014
We value each and every one of our guests and I truly apologize that we failed to provide you the room you requested for your stay. We make every attempt to ensure that requests are met and thanks to your comments, we will be working with our front desk staff on this as well. We do appreciate your feedback and hope we have the chance to serve you better in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Oakland Airport

Posted Feb 24, 2014
This hotel is perfectly located and perfectly comfortable. The staff is so friendly and attentive. It's one of the only place I'd stay in Oakland!
5 out of 5
Recommended
for Business Travelers
by Senior from Las Vegas

Close to Air Port and soon to be Bart Station

Posted Feb 22, 2014
Pros: Hotel had a full service restaurant on site as well as shuttle service to and from the air port. The Bart station will soon open across the street.
Location: All tings in Oakland and the East Bay and close to SF.
No problems. While the hotel was full each night, it was quiet. Parking was included as well as Internet. Price was reasonable.
3 out of 5
Recommended
for Everyone
by Helen from S. Oregon

High potential as the renovations are completed.

Posted Feb 12, 2014
Pros: As mentioned above, although much is needed to improve and complete the facilities, the people working there are genuine.
Cons: The entry area should be fixed as soon as possible to be appealing. The dining area must be completed ASAP, because there is nothing else nearby.
Location: The airport Red Lion is a high potential location, but much is yet needed. The fact that the Bart will be nearby will be a real plus.
Although the facilities were still in progress, the thing that pleased me was the people who work there. They are friendly, kind, and very pleasant.