“Good Motel in a Good Location”

Good motel that is in a safe suburban type location, but just within several minutes drive from Downtown Oakland through the Webster Street Tunnel. Staff was friendly and room was clean and quiet, so I was able to enjoy a good night's sleep. The best thing I liked was the price which was very economical since I am on a tight budget. Offered quite a bit of extras compared to similarly priced no frills Motel 6's.

“Ok, for the night”

Our tv was not working properly. We asked for frontdesk assistaince with extra towels, they finally came after 2 hours and the comforter had stains on it. The rooms looked nothing like the pictures on the website. I was also, tld breakfast ended at 10am, but they ended it at 9am and they told me I had to pay extra if I left the room 30mins late after checkout. Which I was told differently and would not be charged, because I have about 30mins after my checkout before I got charged, Only plus was, staff was very friendly.

“Simple and affordable.”

Customer service lacked tremendously. We walked into the lobby area, were not greeted at all. In fact, the front desk clerk was on a phone call and did not look up to acknowledge us. Once he got off of the phone, he checked us in and gave us our keys. Overall, no problems with other guests; parking was available; food near by. Short drive from Oakland.

“worse spot ever”

This place is a joke! check-in @ 3pm, with no early check-in options offered. Walked in around 1pm and had to wait 10 min. before anyone even came to the front desk. And he entered from outside somewhere. I asked for my reservation and was informed my room would not be ready till 3pm. Looked around and they sure didn't look full, but I could be mistaken...NOT! Been trying to get expedia to help get my refund, but the "Manager" is never there to take our call. More BS it seems! Take them off your list of locations you'll recommend. It will make your customers see you unfavorably, as I do. Thanks