Ratings based on 889 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Carmel, CA

JG/Berkley

Posted Jul 10, 2014
Pros: Location
Cons: Everythin
Just one night. TV did not work, nor did the AC unit. People at the front desk did not respond to either concern. Last stay for me at that property.
Comment from Hotel Management
Jul 15, 2014 by Tony, Hotel Management
Thank you for staying in our motel sir and sorry for inconvenience. you came in front desk saying that your TV is not working and as I remember our front desk staff went with you immediately and fixed the TV problem with in 5 min and after 10-15 min you said that your A/C was not working. it was working, just as I showed you it was plugged our when our maid was cleaning the room. sorry for the inconvenience and thank you again sir. we hope you to come back again and stay in our motel. we will try to give you a better service as you want and we will make sure to satisfy you as you expected at first time. with much respect, management.
5 out of 5
Recommended
for Families
by A verified traveler from china

Excellent location and perfect services

Posted Jun 28, 2014
Location was perfect. it was near to university and bart station was just 8 min on walk. when i checked in staff treated me professionally. after check in we were hungry n the restaurant was just 1 block away. really liked the environment and location. surely will come back.
Comment from Hotel Management
Jul 1, 2014 by Tony, Hotel Management
we are happy that you like our service. we are in good location with peace environment. we are just 5 block away from university and a walking distance for Bart. near our motel on walking distance, there are lots of good restaurant. we provide you a free map of Berkeley and san Francisco so that you can enjoy our visit. we have a free breakfast and highly speed internet in our motel. we also have a free complementary coffee in room. we thank you again for staying in our motel and you are happy with our service. with much respect, management.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2014
Pros: Clean and well taken care of.
Cons: Towels were a bit worn out.
Location: Walk to University. Trader Joes up the street
Only one night. Everything one could ask for in an inexpensive comfortable motel. Free parking.
Comment from Hotel Management
Jun 25, 2014 by Tony, Hotel Management
thank you for staying in our motel sir. our parking is free for our guest. we have a free continental breakfast in the morning. we are heppy that you enjoyed it. we welcome you to come back again and enjoy your stay in our motel. with much respect, management.
2 out of 5
by Lucinda from los angeles

Unfriendly staff

Posted Jun 16, 2014
Don't really understand why they got such high ratings, facilities average and staff super unfriendly
Comment from Hotel Management
Jun 18, 2014 by Tony, Hotel Management
we don't remember being unfriendly with you sir. after checkout you asked the place to keep your luggage for a while and you will take it back later at 1 O'clock and we did kept it safely for you and you were being thanks for that. we welcome you to come back again and you will have a good experience with us. sorry for misunderstanding. with much respect, management.
2 out of 5
by Lucinda

Staff unfriendly

Posted Jun 16, 2014
Don't really understand how they get the high ratings. Very average facilities and super unfriendly staff...
Comment from Hotel Management
Jun 19, 2014 by Tony, Hotel Management
we don't remember being unfriendly with you sir. As you asked two key for you and we gave you that and you were saying "it was so nice of you." you sorry for inconvenience. we welcome you to come back again and you will have a good experience with us. once again sorry for misunderstanding. with much respect, management.
5 out of 5
Recommended
for Everyone
by h

great customer service what a gem in berkeley

Posted Jun 1, 2014
Pros: everything
Cons: nothing
Location: great places to eat
perfect hotel and great location. good rooms and great service. clean and friendly
Comment from Hotel Management
Jun 3, 2014 by Tony, Hotel Management
we are happy that you liked our service, enjoyed our peace environment and cleanliness of our motel. we are just 5 block away from university and there are many good restaurant near by our motel and we are 10 min away from bart. we welcome you to come back and stay with us in our motel and have a super night. have a great day, Thank you, management.
2 out of 5
by A verified traveler

Close to campus but the staff is not friendly

Posted May 28, 2014
Pros: Nothing
I would never recommend this hotel to people, especially if your family is visiting Berkeley. Mine had a bad impression immediately, the receptionist was very rude because we arrived after 11 pm, the time when he goes to bed ah???? Never stay here!
Comment from Hotel Management
May 28, 2014 by Tony, Hotel Management
we do not remember any thing that happened like that sir. sorry for inconvenient, when you were checking out at next morning you said you had a wonderful stay in our motel and we were happy to know that sir. we welcome you to come back and stay with us in our motel and he will do our best to give you a better service. with much respect management.
2 out of 5
by A verified traveler

Posted May 18, 2014
Pros: Room maintained okay, bathroom was granite (!) Cons: The room was small, the location was LOUD. The AC didn't work properly, I had to unplug it to get it to turn off.
Comment from Hotel Management
May 19, 2014 by Tony, Hotel Management
we are sorry for inconvenient, sir, After you check out we checked the room, the room was ok. the AC was working perfect. we please you to come back again and stay in our motel and if you feel same problem or any other problem regarding your stay or o our service please do contact on front desk. we will be happy if we can do any better in our service for you. with much respect thank you, management.
3 out of 5
Recommended
for Families
by Kim from Philadelphia

Clean room in convenient location

Posted May 6, 2014
Pros: Location, comfortable bed, cleanliness.
Cons: Breakfast. Crowded room. Cramped and hot. Below basic food.
Location: You are in downtown Berkeley, near everything.
We stayed 5 nights while in the area for a family visit. The location is convenient and if you don't want or need luxury amenities, this is a good choice. Plan to eat breakfast elsewhere because the free continental breakfast is below par.
Comment from Hotel Management
May 31, 2014 by Tony, Hotel Management
we thanks for your stay with us in our motel. we are happy to know that you enjoyed our breakfast and have a super stay with us. we welcome you to come back again and stay with us and enjoy our peaceful environment. with much respect, management.
4 out of 5
Recommended
for Everyone
by Jim from Amherst, NH

Hotel staff could be friendlier

Posted Apr 29, 2014
Pros: Hotel facilities and room cleanness are pretty good. Beds are comfortable.
We had later arrival, the hotel staff was inpatient.