Ratings based on 899 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Worcester, MA

Location a bit sketchy. Hotel decent though.

Posted Jun 7, 2014
Planned to check out Oakland from there but changed our mind due to neighborhood.
5 out of 5
Recommended
for Couples
by Valerie from West Covina

Better than SF

Posted Jun 2, 2014 on Hotels.com
We recently had a 3 night stay for our visit to "The Bay". Originally booked in Union Square in SF but found this place last minute. I really liked the smaller more intimate feel of the Waterfront. We didn't explore much of the hotel, but everything we did see was really nice and they really play up the nautical aspect of it. Hotel and rooms were always clean and the staff was uber helpful and polite at each encounter. We booked a city view king, small but OK. We asked for an upgrade the next day, very reasonable. Valet staff was always friendly and on point, never had to wait more than a few minutes for the car, they have ice cold water and lemonade in the lobby and coffee in the seated lobby area at all times. Yes, the walls are thin, but nothing to really complain about. Our first night was a breeze. In the balcony rooms it can get noisy, we were right by the pool/marina, great view but yes, you can hear the kids in the pool at 10am and the normal sounds from the boats docking and such. The second room was significantly larger and worth the upgrade if you as me. Freeways are withing a few blocks drive and it does get backed up at the toll when going over the bay bridge so allow for an extra 20-30 mins if you're heading into SF. My only complaint is that there is almost NOTHING open in Oakland after 10pm Bars, yes...eateries...No.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Fun time in the Bay Area

Posted May 30, 2014 on Hotels.com
Really excellent hotel. Great vibe, great view, nice rooms, super Staff. We have stayed many times and will continue to make this our SF Bay Area HQ.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 30, 2014 on Hotels.com
5 out of 5
Recommended
by Diana Lynch from Home

Posted May 26, 2014 on Hotels.com
Loved it. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with Maritime Theme

Posted May 25, 2014
Every staff member was kind, engaging and helpful.
2 out of 5
Recommended
for Business Travelers
by Himanshu

Beware of the room just above the lobby.

Posted May 23, 2014 on Hotels.com
Not satisfies, the service was not professional .
5 out of 5
Recommended
by A verified traveler

Wouldn't stay anywhere else

Posted May 22, 2014 on Hotels.com
This is our place when we visit family in San Francisco, it's quiet. The hotel staff are wonderful
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 16, 2014 on Hotels.com
4 out of 5
Recommended
by Amy from Santa Rosa

Great location!

Posted May 5, 2014 on Hotels.com
Loved the location and proximity to restaurants, walks along the water, and entertainment venues. Walls seem a bit thin though....