Ratings based on 1,091 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bend, Oregon

Posted Jul 3, 2015
Pros: Great location!
Cons: No suggestions.
Location: Note above!
Very pleasant atmosphere and great staff - we often visit the Waterfront on business and vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Very nice hotel with great restaurant, nice staff, and comfortable room. Located conveniently by Jack London Square. Bay view rooms have beautiful view.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

nice hotel on the water

Posted Jun 21, 2015
Pros: Friendly staff, low key atmosphere.
Cons: Bathrooms could use updating.
Location: Jack London Square bars and restaurants, great Sunday market.
A great place to stay on the water near great restaurants in Jack London Square. If you are here on Sunday do not miss the farmers' market.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Great hotel outside the city

Posted Jun 17, 2015
Pros: Location was great to restaurants and the ferry pickup to the city!
Cons: Fitness center was decent but some of the machines are not level. Would be nice to have some fruit or pastries in the morning with the coffee.
Location: LOVED the Jack of all trades show and farmers market that were there during our stay.
Location was great to restaurants. The Jack of all trades show and farmers market were fantastic. It was super easy to catch the ferry right next to the hotel to take into the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Super Nice Staff

Posted Jun 10, 2015
Imee was fantastic at the front desk! The staff was always smiling and very accommodating. Got upgraded to a lovely room with a view of the dock. My fiancé and I had a lovely little get away in the heart of Jack London Square. :)
5 out of 5
Recommended
for Couples
by A verified traveler from Nor Cal

Very nice!

Posted May 28, 2015
Location: Walking distance.... possibly crawling distance if you hit the bar.... from Yoshi's.
I would stay again in a heart beat! With the expedia rate I would stay twice! The hotel was beautiful and the staff amazing. Even called us a short while after check in to see if we had any additional needs and to ensure that we were happy with the room. GPS sent us the round about way and from where we parked, it was chore to find the front of the hotel. The breakfast cafe which is on the ground floor and accessible from outside (possibly inside too), was disappointing and WAY over priced for the quality - and that is the only negative side I can think of.
2 out of 5
by A verified traveler from Ecuador

Can improve on the maintenance

Posted May 26, 2015
Pros: The fact that they caled us as soon as we walked into the room to see if everything was fine.
Cons: The maintenance of the hotel which gives you the impression of not a very clean hotel.
Location: In front of the water, not much to see around it.
For some reason whenever you think a Joie de Vivre hotel with a water view you expect something more. The hotel can use some maintenance and cleaning. The location is in front of the water, but not much to see around.
3 out of 5
by A verified traveler

My stay in Jack London square

Posted May 25, 2015
The best thing about this hotel is the location. The actual room seemed very old, worn and kind of cluttered. It was clean. Seems like a lot of money to pay for an old outdated room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rincon Valley

Cozy ambiance and friendly staff.

Posted May 13, 2015
Pros: Spacious room and very clean, comfy bed.
Cons: Nothing comes to mind.
Location: Right in Jack London Square and pretty view of the bay/
Just had an overnight stay but was very comfortable. Walking distance to great restaurants, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Great Hotel & great stay in Oakland, CA

Posted May 7, 2015
Pros: Friendly staff, excellent rooms, top notch service.
Cons: None noted
Location: Great eateries nearby. Walking distance to Ferry service to San Francisco, Bart Train, Amtrak train.
This is a great Hotel. The location is ideal, great amenities nearby, access to public transportation and the hotel stay was excellent in all respects.