Aerial view

Reviews of Oaxaca Real Hotel

3.5 out of 5
Oaxaca Real Hotel
Manuel Garcia Vigil No. 306, Centro Historico, Oaxaca, OAX

Reviews

8.2

Very Good

Rating 10 - Excellent. 221 out of 560 reviews" "
Rating 8 - Good. 198 out of 560 reviews" "
Rating 6 - Okay. 88 out of 560 reviews" "
Rating 4 - Poor. 33 out of 560 reviews" "
Rating 2 - Terrible. 20 out of 560 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is centrally located and the staff were super friendly and attentive.
Stayed 9 nights in Mar 2024
Response from Operations management on Mar 19, 2024
Thank you very much for your comment, as you mentioned our location is unbeatable, a few meters from the most notable sites of interest in the city, we are glad that you enjoyed the warmth of our staff, it is always a pleasure to serve you. On behalf of the entire team, we appreciate your preference, we hope to see you on your next visit. Thank you so much.

4/10 Poor

Gina

Stayed 1 night in Mar 2024
Response from Operations management on Mar 19, 2024
Thank you for your rating, at the same time we are concerned that we have not been able to meet your expectations, we would like you to inform us of the details that caused it to not be entirely pleasant in order to improve it, however, we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit and improve your experience. Thank you so much.

6/10 Okay

Jane

Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 21, 2024
Thank you very much for your rating Jane, we would like to know what aspects we can improve and be able to meet your expectations. We thank you in advance for giving us the opportunity to serve you, we hope that on your next visit we have your preference and can improve your experience. Thank you so much.

8/10 Good

Hwasoon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I found all acceptable except for the reception desk staff who wasn't friendly, rather stand- offish. That could be improved.
Stayed 6 nights in Mar 2024
Response from Operations management on Mar 19, 2024
Thank you very much for your comment and rating, it motivates us to continue improving, we apologize that the attention of the reception staff has not met your expectations, we will take immediate actions to improve it, our goal is and will always be to provide you with the best service. On behalf of the entire team, we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit and improve your experience. Thank you so much.

10/10 Excellent

Rosabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Feb 2024
Response from Operations Manager on Mar 1, 2024
Thank you very much for your comment and valued rating Rosabel, it motivates us to continue improving, we are pleased that you liked the attention of our staff, it is always a pleasure to serve you. Thank you so much.

8/10 Good

Arlene

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms. Not. Great condition
Stayed 3 nights in Feb 2024
Response from Operations Management on Feb 22, 2024
Thank you very much for your comment and evaluation, dear Arlenne. On behalf of the entire team, we appreciate her preference. We hope to see you on his next visit. It will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 4 nights in Feb 2024
Response from operations manager on Feb 12, 2024
Thank you very much for your comment and evaluation, it motivates us to continue improving, we are glad that you enjoyed your stay, on behalf of the entire team we appreciate your preference, we look forward to seeing you on your next visit, it will be a pleasure to serve you. Thank you so much.

8/10 Good

Leonard

Response from Operations management on Feb 7, 2024
Thank you very much for your review dear Leonard, it motivates us to continue improving, on behalf of the entire team we appreciate your preference, we hope to see you on your next visit, it will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Gerencia de Operaciones on Jan 20, 2024
Muchas gracias por su valoración estimado Eric, ha sido un placer atenderlos, a nombre de todo el equipo agradecemos su preferencia, lo esperamos con gusto en su próxima visita. Muchas gracias.

10/10 Excellent

Laurel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Having a pool was nice, location was perfect, staff was pleasant and helpful, air conditioning was great.
Stayed 7 nights in Jan 2024
Response from Operations management on Jan 30, 2024
Thank you very much for your comment, as you mentioned, our location is excellent, a few meters from the most notable sites of interest in the city of Oaxaca, we are glad that you enjoyed the attention of the pool staff, from everyone the team appreciates your preference, hoping that you will give us the opportunity to serve you again on your next visit. Thank you so much.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly service in all areas, front desk, restaurant, parking; very clean, beautiful hotel. I will definitely stay there next time I visit Oaxaca!
Stayed 3 nights in Jan 2024
Response from Operations management on Jan 20, 2024
Thank you very much for your comment and rating Sara, it has been a pleasure serving you, your words motivate us to continue improving, on behalf of the entire team we appreciate your preference, and of course we look forward to seeing you on your next trip. visit, we will be happy to welcome you, thank you very much.

10/10 Excellent

Gabriel

Stayed 2 nights in Dec 2023
Response from Gerencia de Operaciones on Jan 30, 2024
Muchas gracias por su calificación estimado Gabriel, nos motivan a seguir mejorando, a nombre de todo el equipo agradecemos su preferencia, lo esperamos con gusto en su próxima visita, será un placer atenderlos nuevamente. Muchas gracias.

10/10 Excellent

Yuviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations management on Dec 26, 2023
Thank you very much for your rating, it motivates us to continue improving. On behalf of the entire team, we appreciate your preference, we hope to see you on your next visit. Thank you so much.

8/10 Good

Clifford, Hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times in the past year plus. Staff is very nice and remember us. We have local relatives and friends meet us here for breakfast and dinner. They have an odd rule about not allowing unregistered guests enter the room which makes some visits awkward.
Stayed 3 nights in Dec 2023
Response from Operations management on Dec 26, 2023
Thank you very much for your comment and rating, it motivates us to continue improving. We are glad that you enjoyed the attention of the staff. We apologize for the inconvenience, for the safety and privacy of our guests, only registered people enter the room. However, with your authorization, if admission is possible, we apologize for the confusion and take note to reinforce communication with our staff. On behalf of the entire team, we appreciate your preference. We hope to see you on your next visit. It will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

Beth Meyerson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location....we could walk everywhere!
Stayed 5 nights in Dec 2023
Response from Operations management on Dec 26, 2023
Thank you very much for your comment, as you mentioned our location is perfect, ideal for exploring the beautiful streets of the city of Oaxaca and enjoying its architecture. On behalf of the entire team, we appreciate your preference, we hope to see you on your next visit. Thank you so much.

8/10 Good

Daniela

Traveled with group
Liked: Cleanliness, staff & service
Room was pretty clean but it did smell humid even after cleaning every morning. But overall good room, would stay again.
Stayed 6 nights in Nov 2023
Response from Operations Manager on Nov 29, 2023
Thank you very much for your comment and rating Daniela, we are glad that you enjoyed your stay, we are reviewing the issue of humidity to counteract it, on behalf of the entire team we appreciate your preference, we look forward to seeing you on your next visit, it will be a pleasure to serve you. Thank you so much.

10/10 Excellent

jackelyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it !!!
Stayed 4 nights in Nov 2023
Response from Operations Manager on Nov 28, 2023
Thank you very much for your comment and valuable rating Jackelyne, it motivates us to continue improving, we are glad that you enjoyed your stay with us, on behalf of the entire team we appreciate your preference, we look forward to seeing you on your next visit. Thank you so much.

10/10 Excellent

Edson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very convenient to walk to the downtown festivities. You won’t need a vehicle to get around. Staff at the hotel and restaurant were very helpful and friendly!
Stayed 2 nights in Oct 2023
Response from Operation Manager on Nov 3, 2023
Thank you very much for your comment, dear Edson, it has been a pleasure serving you, and as you mention, our location is excellent, ideal for exploring the beautiful streets of the historic center of the city and enjoying its architecture. We are pleased that you enjoyed the person's attention, on behalf of the entire team we appreciate his preference, we hope to see you on his next visit. Thank you so much.

8/10 Good

Jorge, Chula Vista

Traveled with partner
Good hotel! Excelent location and clean
Stayed 3 nights in Oct 2023
Response from Operations Management on Oct 23, 2023
Thank you very much for your comment and rating, as you mentioned our location is excellent, meters from the most notable sites of interest in the city. On behalf of the entire team, we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit, it will be a pleasure. THANK YOU SO MUCH.

10/10 Excellent

BLANCA ESTELA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia placentera, excelente atención, ubicación, comodidad y servicio, lo recomiendo ampliamente
Stayed 4 nights in Sep 2023
Response from Gerenet de Operaciones. on Oct 23, 2023
Muchas gracias por su comentario estimada Blanca, para todo el equipo hotel Oaxaca Real ha sido un gusto atenderla, al mismo tiempo agradecemos su preferencia, su valoración nos motiva a seguir mejorando, y como usted bien lo menciona nuestra ubicación es inmejorable, ideal para conocer la hermosa ciudad e Oaxaca. Muchas gracias.

8/10 Good

James

Stayed 1 night in Sep 2023
Response from Operations Management on Sep 18, 2023
Thank you very much for your evaluation. They motivate us to continue improving, on behalf of the entire team we appreciate your preference, we hope to see you on your next visit, it will be a pleasure to serve you. Thank you so much.

10/10 Excellent

Claudia I.

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, clean rooms, friendly staff
Stayed 5 nights in Aug 2023
Response from Operation Manager on Sep 13, 2023
Thank you very much for your comment and rating, as you mentioned, our location is excellent, ideal for getting to know the beautiful city of Oaxaca, we are pleased that you enjoyed the attention of our staff and the cleanliness of the rooms, we hope to see you on your next visit , it will be a pleasure to assist you. Thank you so much.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Operations Manager on Sep 5, 2023
Thank you very much for your assessment, they motivate us to continue improving, on behalf of the entire team we appreciate your preference. We hope to see you on your next visit. Thank you so much.

10/10 Excellent

Ramiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Perfect location
Stayed 5 nights in Aug 2023
Response from Operations Manager on Sep 5, 2023
Thank you very much for your comment, as you mentioned, our location is excellent, ideal for touring the beautiful city of Oaxaca and enjoying its architecture, we are pleased that you have enjoyed the service of our staff, it has been a pleasure serving you. We look forward to seeing you. Enjoy your next visit. On behalf of the entire team, we appreciate your preference. Excellent day.

10/10 Excellent

Ani

Stayed 3 nights in Aug 2023
Response from Gerencia de Operaciones on Sep 5, 2023
Muchas gracias por su comentario y valoración, nos motivan a seguir mejorando, nos complace que haya disfrutado de su estancia, a nombre de todo el equipo agradecemos su preferencia, la esperamos con gusto en su próxima visita, será un placer atenderla. Muchas gracias.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! It’s very close to the Templo de Santo Domingo, El Zocalo, and it’s very safe to walk during the day and at night. The staff was very helpful and accommodating. They have a pool, elevators, and the hotel itself is very nice.
Stayed 2 nights in Aug 2023
Response from Operations Manager on Aug 14, 2023
Thank you very much for your comment, as you mention, our location is excellent, ideal for exploring the beautiful streets of the city of Oaxaca and enjoying its architecture. We are pleased that you have enjoyed the hotel services, as well as the warmth of our staff, on behalf of the entire team we appreciate your preference, we hope to see you on your next visit. Thank you so much.

8/10 Good

Angelie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly upon arrival, great location and in the heart of Oaxaca. Hotel was beautiful and vibrant, but also gives you a warm welcome.
Stayed 1 night in Jul 2023
Response from Operations Manager on Jul 25, 2023
Thank you very much for your comment and evaluation, as you mentioned, our location is excellent, ideal for exploring the beautiful streets of the city of Oaxaca and enjoying its architecture, we are pleased that you enjoyed the warmth of our staff, on behalf of the entire team we appreciate your preference, we hope to see you on your next visit, thank you very much.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people , good housekeeping….
Stayed 5 nights in Jul 2023
Response from Operations Manager on Jul 25, 2023
Thank you very much for your comment and evaluation, we are pleased that you have enjoyed the warmth of our staff, and the cleanliness of our facilities, on behalf of the entire team we appreciate your preference, we hope to see you on your next visit, thank you very much.

10/10 Excellent

Julio

Stayed 3 nights in Jul 2023
Response from Gerencia de Operaciones on Aug 14, 2023
Muchas gracias por su valoración, nos motivan a seguir mejorando, ha sido un placer atenderlo, a nombre de todo el equipo agradecemos su preferencia, lo esperamos con gusto en su próxima visita, será un gusto atenderlo. Muchas gracias.

8/10 Good

Elaine

Stayed 8 nights in Jun 2023
Response from operations management on Jul 10, 2023
Thank you very much for your rating, it motivates us to continue improving, on behalf of the entire team we appreciate your preference, we hope to see you soon at Hotel Oaxaca Real, it will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Oaxaca Real has excellent service. The rooms and food are high quality and the people are friendly and helpful. The location is amazing. My kids want to go back again soon!
Stayed 7 nights in Jun 2023
Response from operations management on Jul 10, 2023
Thank you very much for your comment and evaluation, as you mentioned, our location is excellent, we are pleased that you enjoyed the delicious food in the restaurant, as well as the attention of our staff, on behalf of the entire team we appreciate your preference, waiting give us the opportunity to serve you again on your next visit, it will be an honor to serve you. Thank you so much.

10/10 Excellent

Elizabeth

Stayed 4 nights in Jun 2023
Response from Gerencia de Operaciones on Jul 10, 2023
Muchas gracias por su valoración, nos motivan a seguir mejorando, nombre de todo el quipo agradecemos su preferencia, esperando nos brinde la oportunidad de atenderla nuevamente en su próxima visita.

10/10 Excellent

Pamela

Stayed 3 nights in Jun 2023
Response from Operations management on Jun 23, 2023
Thank you very much for your evaluation, it motivates us to continue improving, we are pleased that you enjoyed your stay, on behalf of the entire team we appreciate your preference, hoping to serve you soon on your next visit, it will be a pleasure for us. Thank you so much.

10/10 Excellent

Dorrell

Stayed 5 nights in Jun 2023
Response from operations management on Jul 10, 2023
Thank you very much for your rating, it motivates us to continue improving, on behalf of the entire team we appreciate your preference, we hope to see you soon at Hotel Oaxaca Real, it will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

Tania

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in Oaxaca Real it was wonderful, we just stay one night but it was worthy, the hotel is located between Sto. Domingo and the zocalo 2 blocks walking to reach each place. The staff is helpful and kind. Definitely a nice place
Stayed 1 night in Jun 2023
Response from Operations Manager on Jun 22, 2023
Thank you very much for your comment and assessment, they motivate us to continue improving, as you mention, our location is excellent, ideal for exploring the beautiful streets of the city of Oaxaca and enjoying its architecture, we are pleased that you enjoyed the service. from our staff On behalf of the entire team, we appreciate your preference. We hope to see you on your next visit. Thank you so much

8/10 Good

Deborah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Staff and location are wonderful. We had three rooms for our group. Unfortunately one of the rooms was extremely noisy as the room windows opening directly into the parking garage which made sleeping difficult. I think our stay would have been excellent if we’d had better located rooms. Location can’t be beat.
Stayed 4 nights in Jun 2023
Response from Operations Manager on Jun 22, 2023
Thank you very much for your comment and evaluation, they motivate us to continue improving, as you mention, our location is excellent, a few meters from the most outstanding places of interest in the city, we are pleased that you have enjoyed the attention of our team. We regret that the noise from a room has made your stay difficult, we hope that on your next visit you will give us the opportunity to serve you again and improve your experience. Thank you so much

8/10 Good

jeffrey

Stayed 2 nights in Jun 2023
Response from operations management on Jul 10, 2023
Thank you very much for your rating, it motivates us to continue improving, on behalf of the entire team we appreciate your preference, we hope to see you soon at Hotel Oaxaca Real, it will be a pleasure to serve you again. Thank you so much.

10/10 Excellent

spandana

Stayed 3 nights in May 2023
Response from Gerencia de Operaciones on Jun 19, 2023
Muchas gracias por su valoración. nos motivan a seguir mejorando, a nombre de todo el equipo agradecemos su preferencia. la esperamos pronto, para nosotros será un placer atenderla.

10/10 Excellent

yiry

Traveled with family
Liked: Cleanliness, staff & service
Clean, friendly, excellent area.
Stayed 1 night in Jun 2023
Response from Operations Management on Jun 6, 2023
Thank you very much for your comment and evaluation, we are pleased that you enjoyed your stay. On behalf of the entire team, we appreciate his preference, we hope to see you on your next visit. Thank you so much.

10/10 Excellent

isaac

Stayed 3 nights in May 2023
Response from Gerencia de Operaciones on May 30, 2023
Muchas gracias por su valoración, nos motivan seguir mejorando, a nombre de todo el equipo Oaxaca Real agradeceos su preferencia, lo esperamos pronto en esta su casa, será un placer atenderlos nuevamente. muchas gracias.

10/10 Excellent

Patricia Dolores Berain

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 3 nights in May 2023
Response from Operations Management on May 23, 2023
Thank you very much for your comment and evaluation, we are pleased that you enjoyed your stay with us. On behalf of the entire team, we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit. Thank you so much.

10/10 Excellent

Gaby

Stayed 2 nights in May 2023
Response from Gerencia de Operaciones on May 17, 2023
Muchas gracias por su valoración, nos motivan a seguir mejorando, a nombre de todo el equipo agradecemos su preferencia esperando que nos brinde la oportunidad de atenderlo nuevamente. Muchas gracias.

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
The location of this property could not be better. The hotel is charming and rustic, but comfortable. Great Mezcal spot next door! You can walk everywhere from here, loved it!
Stayed 4 nights in May 2023
Response from operations manager on May 9, 2023
Thank you very much for your comment, as you mention, our location is excellent, a few meters from the most emblematic sites of the city. We are pleased that you enjoyed the hotel, on behalf of the entire team we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit, it will be a pleasure for us. Thank you so much.

10/10 Excellent

Abel P

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel very clean and staff, good food at restaurant
Stayed 6 nights in Apr 2023
Response from gerente de operaicones on May 9, 2023
Thank you very much for your comment. We are pleased that you have enjoyed the restaurant and the service of the staff, on behalf of the entire team we appreciate your preference, hoping that you will give us the opportunity to serve you again on your next visit, it will be a pleasure for us. Thank you so much.

10/10 Excellent

jesus

Stayed 5 nights in Apr 2023
Response from Gerencia de Operaciones on Apr 27, 2023
Muchas gracias por su valoración, nos motivan a seguir mejorando, a nombre de todo el equipo agradecemos su preferencia. lo esperamos con gusto en su próxima visita. Muchas gracias.

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location, has a nice rooftop restaurant and pool. I was staying in the first bedroom from the lobby and I could hear everything. Walls are thin.
Stayed 1 night in Apr 2023
Response from Operations Manager on Apr 24, 2023
Thank you very much for your comment, as you mention, our location is excellent, a few meters from the most emblematic sites of the city. We are pleased that you enjoyed the delicious food in the restaurant. Regarding the noise, we are taking immediate actions to counteract it. On behalf of the entire team, we appreciate your preference. Thank you so much.

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful!!!
Stayed 4 nights in Apr 2023
Response from Operations Manager on Apr 18, 2023
Thank you very much for your comment and assessment, it has been a pleasure serving you. On behalf of the entire team, we appreciate his preference. We hope to see you on his next visit. Thank you so much.

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Que está en una casona colonial eso estuvo excelente!!!
Stayed 6 nights in Apr 2023
Response from Gerencia de Operaciones on Apr 15, 2023
Agradecemos su comentario y valoración, como usted lo menciona, el inmueble del hotel representa una joya excepcional de la arquitectura colonial. Nos complace que haya disfrutado de su estancia. Lo esperamos con gusto en su próxima visita. Muchas gracias.

10/10 Excellent

Laura

Stayed 4 nights in Apr 2023
Response from Gerencia de Operaciones on Apr 7, 2023
Muchas gracias pro su valoración, nos motivan a seguir mejorando. A nombre de todo el equipo agradecemos su preferencia. la esperamos con gusto en esta su casa Hotel Oaxaca Real en su próxima visita, será un placer atenderla. Muchas gracias.

10/10 Excellent

sergio

Stayed 3 nights in Mar 2023
Response from Gerencia de Operaciones on Apr 5, 2023
Agradecemos infinitamente su valoración en la plataforma, nos motivan a seguir mejorando, a nombre de todo el equipo agradecemos su preferencia, lo esperamos con gusto en esta su casa Hotel Oaxaca Real en su próxima visita. Gracias.