Lobby

Reviews of Red Roof Inn Ocala

2 out of 5
Red Roof Inn Ocala
120 NW 40th Ave, Ocala, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1003 reviews" "
Rating 8 - Good. 304 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The family was clean, the staff was great.
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 17, 2024
Dear Katherine,Thank you for telling us about your recent visit at RED ROOF INN OCALA. It's great to read that our cleanliness and great staff met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Rebecca, Marietta

Traveled with pets
Liked: Cleanliness, staff & service, amenities
The staff at check were great! Very friendly. The room was super clean. The window did leak a little when there was a heavy down pour. The vending machines were pretty empty. Free coffee and tea in the lobby. Overall, one of the nicer red roofs Ive stayed in. Would stay again
Stayed 2 nights in Apr 2024
Response from Linton Rediresponse Specialist on Apr 15, 2024
Dear Rebecca,Thank you for telling us about your recent experience at RED ROOF INN OCALA. I was happy to read that our friendly staff and clean room met your expectations. However, you indicated that the issue with the window and the empty vending machine were the hindrances of your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 16, 2024
Hello Charles,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I welcome your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Linton Rediresponse Specialist on Apr 12, 2024
Hello Judith, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean. Cable TV package was "better than I've seen at other Red Roof Inns," which tells me individual hotel management has choices. Wish Red Roof corporate would pay attention to this.
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on Apr 11, 2024
Dear Brad,Thank you for telling us about your recent visit at RED ROOF INN OCALA. I was happy to read that our clean room met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean for a one night stay. Nice bed and friendly staff. Only complaint was tv not working.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 6, 2024
Dear Mary,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN OCALA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the nice bed, the cleanliness and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can assure you that I have brought your feedback about the TV not working to management's attention in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Audrey

Stayed 1 night in Mar 2024

8/10 Good

Randall

Stayed 1 night in Mar 2024

6/10 Okay

Barry

Disliked: Property conditions & facilities
Might have been timing, but it was like a frat party in the parking lot. Mattresses were substandard, the rest was fine and we did get a good night’s sleep. Didn’t live up the the very good rating standard, more like 7/10, but could have been just spring break timing.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Barry,Thank you for taking the time to tell us about your stay at the RED ROOF INN OCALA. I was thrilled to see you had a good night's sleep. However, we do want to apologize for the situation you highlighted about the parking lot. Please know that at Red Roof your feedback is important to us, as we strive to provide a better customer experience.If you should return to our hotel and have any issues, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Mar 22, 2024
Dear Ingrid,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN OCALA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy to locate
Stayed 2 nights in Mar 2024
Response from Linton RediResponse Specialist on Mar 16, 2024
Dear Richard,Thank you for telling us about your recent visit at RED ROOF INN OCALA. I was delighted to read that our friendly staff met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Melissa

Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Apr 5, 2024
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Very large room. You can see they are working on upgrading, A/C unit was brand new and very cold. Bathroom sink filled up quickly and was very slow drain. Probably just needs a dose of drain clearer.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 13, 2024
Hi Nancy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Ocala. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and the size of our rooms. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

BENNETT

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 13, 2024
Hi Bennett,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Ocala. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Raphael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Mar 2024
Response from Red Roof Management on Mar 12, 2024
Dear Raphael,Thank you for telling us about your recent visit at RED ROOF INN OCALA. I was happy to read that our pet friendliness met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

CHRISTINE, Lewellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooms are updated and check in was good. Very friendly staff. The rooms do not have a coffee maker is one thing i missed.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 2, 2024
Dear Christine, Everyone here at the Red Roof Inn Ocala was proud to see your 5/5 score. I am thrilled that our friendly staff, good location and the other highlights pleased you. However, you stated that the room was missing a coffee maker. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

William K.

Disliked: Amenities
Mattress were very old, felt metal springs, need replaced
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 26, 2024
Dear William,Thank you for taking the time to tell us about your stay at the Red Roof Inn Ocala. Please accept our sincerest apologies for the situation you described regarding the upkeep of the mattress which hindered your stay. We will take your comments into consideration to make changes to improve our customer experience.Please know that at Red Roof we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds and great location.
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 25, 2024
Dear Erin,Thank you for telling us about your recent visit to RED ROOF INN OCALA. I was happy to read that our comfortable beds and great location met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

KAYCE

Traveled with partner
Disliked: Cleanliness, amenities
Checked in just shy of midnight after a long drive. Immediately upon entering the room, I noticed something on the wall. Upon closer inspection, I found that it was a ROACH! My husband smashed it. We were exhausted & I told myself it was probably just one random roach that had arrived via a previous visitor. I was grossed out, but it was late & we didn't know the area well enough to search for other accommodations. The next morning I went into the bathroom to start getting ready for the day. What greeted me was ANOTHER ROACH! I have never dressed & packed so quickly in my life. I wanted out of there! My husband told the front desk person about the roaches when he returned the room keys & they just dismissed his comments by blaming the roaches on the constant flow of guests passing through. We didn't ask for a refund or anything of that nature, but we wanted to make sure the staff knew there was an issue. Apparently they don't care. Just think, if we had 2 ROACH encounters in 1 room, in less than an 8 hr stay, how many more are in that hotel???
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 21, 2024
Dear Kayce,Thank you for sharing your thoughts on your recent visit to RED ROOF INN OCALA. I was saddened to read that the insects you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

4/10 Poor

Leora

Traveled with family and small children
Disliked: Staff & service
I didn’t like how rude staff was to me and my family
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 15, 2024
Dear Leora,Thank you for telling us about your recent visit to RED ROOF INN OCALA. Please accept our sincere apologies for the less than satisfactory staff encountered you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

6/10 Okay

Roger

Liked: Cleanliness, staff & service
I booked my reservation on line. I looked for a decent rate that included breakfast. On line this location advertised breakfast and I found out this morning it was not offered. I won’t be returning.
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Dear Roger,Thank you for taking the time to tell us about your stay at the Red Roof Inn Ocala. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the inconvenience caused due to you being unaware that we do not serve breakfast. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and easy check in
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 23, 2024
Dear Robin,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Ocala. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our easy check in process and the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hard uncomfortable beds and pillows.
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 20, 2024
Dear John,Thank you for taking the time to tell us about your stay at the Red Roof Inn Ocala. We appreciate your 8/10 score. Please accept our sincerest apologies for the situation you described regarding the discomfort you encountered. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Safe to go outside and have a cigarette
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 19, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Ocala. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the safety of our location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Bonnie, Land O Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on Jan 14, 2024
Hello Bonnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I were delighted to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Roel

Disliked: Staff & service
We had to shorten our stay at the property because of a death in the family and we have been trying since then to get a refund or credit for the days we never used but to no avail. Repeated calls to the property are met with countless excuses.
Stayed 5 nights in Dec 2023
Response from Linton Rediresponse Specialist on Jan 14, 2024
Dear Roel,Thank you for sharing your thoughts on your recent visit to RED ROOF INN OCALA. It's truly disheartening to read that you stay was cut shirt due to the incident you described. As it pertains to a refund or credit, please contact your original book source for further assistance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

10/10 Excellent

ROXANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on Jan 13, 2024
Hello Roxana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Melinda

Traveled with family
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 13, 2024
Hello Melinda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Dustyn

Traveled with family
Liked: Cleanliness, staff & service
Bad mattress
Mattress springs sagging and squeaky
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 12, 2024
Dear Dustyn,Thank you for telling us about your recent visit to RED ROOF INN OCALA. It's truly disheartening to read that condition of the mattress hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Tom

Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 10, 2024
Hello Tom,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PRATTVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 10, 2024
Thank you for sharing your 4/5 rating with us, Brad. Our staff at the Red Roof Inn Ocala was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 Terrible

Ana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Jan 10, 2024
Hello Ana,Your review of the Red Roof Inn Ocala was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 3, 2024
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Ocala. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Susanne, Marinette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no breakfast, just coffee.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Jan 3, 2024
Dear Susanne,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Ocala. I'm so glad we earned your 5/5 score. However, it's truly disheartening to see you highlight that the breakfast was not to your liking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Linton RediResponse Specialist on Dec 30, 2023
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Glen

Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Hello Glen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ocala and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rediresponse Specialist on Dec 20, 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Should update mattresses
Generally clean but has not been updated in a long time. The mattress was just horrible; you could feel the springs.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Redirewards Specialist on Dec 20, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN OCALA. I am sorry that your experience did not meet your expectations. You mentioned that you were unsatisfied with the upkeep, the discomfort of the mattress and any other concerns that you stated. Please accept our apologies as your feedback will be taken into consideration to improve guest's experience with us.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had with the hotel was that the king size bed had broken springs... and was sunk down over the smashed broken part of the bed. It made the bed uncomfortable.
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 19, 2023
Dear Steven,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN OCALA. We apologize for the inconvenience caused by the king size bed having a broken spring. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I will share this comment with the property so they can investigate the matter.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adraine RediResponse Specialist on Dec 18, 2023
Hello Amy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, decent location.
Generally a good place. The bed in the original room we were in had a very uncomfortable bed. We called the desk and they switched our room that night which indicates great customer service. We stayed close to a week and enjoyed our stay. They actually offered fresh towels every day and cleaned the room periodically which I appreciated.
Stayed 4 nights in Oct 2023
Response from Linton Rediresponse Specialist on Dec 14, 2023
Dear Valued Guest,Thank you for telling us about your recent stay at RED ROOF INN OCALA. It's truly rewarding to read that our accommodating staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on Dec 13, 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OCALA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Samantha

Stayed 1 night in Dec 2023
Response from Sashauna Red Roof Management on Dec 12, 2023
Hello Samantha,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Ocala. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Xiomara, WEST PALM BEACH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 9, 2023
Thank you, Xiomara, for being our guest at the Red Roof Inn Ocala. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from Chevanese RediResponse Specialist on Dec 8, 2023
Thank you, Shawn, for rating your recent stay at the Red Roof Inn Ocala. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and courteous staff. Easy check in.
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 1, 2023
Thank you, Gwen, for your recent review of your stay at the Red Roof Inn Ocala. It's great to read that you had an easy check-in and we truly appreciate your kind remarks about our professional and courteous staff. We always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Jijeesh

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 18, 2023
Thank you, Jijeesh, for being our guest at the Red Roof Inn Ocala. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on Nov 20, 2023
Dear Patricia,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Ocala. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chevanese RediResponse Specialist on Nov 19, 2023
Thank you, Luis, for rating your recent stay at the Red Roof Inn Ocala. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Melanie, Winter Garden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. It was very clean, but our biggest complaint was the bed, which could've used a new mattress! Not as bad as we thought it was going to be for sleeping, but was definitely pretty well used. A little lumpy - had some "depressions" in it and a few springs here and there that hit you in the wrong places! Took a bit of effort to get comfortable, but once we each found the right spot, we slept pretty well.
Stayed 2 nights in Nov 2023
Response from Sashauna Red Roof Management on Nov 16, 2023
Dear Melanie,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Ocala. I'm so glad you were pleased with the cleanliness of our nice room, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the comforts of the mattress was not to your liking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist