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Reviews of Gateway Hotel & Suites, Ascend Hotel Collection

2 out of 5
Gateway Hotel & Suites, Ascend Hotel Collection
11 N Baltimore Ave, 1st and Baltimore Avenue, Ocean City, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I would ask is more lighting in the bathroom All the employees were very professional and kind
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, the bed as a little to firm, but otherwise it was a nice room.
Stayed 2 nights in Oct 2023

10/10 Excellent

MUHAMMED

Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, shower was nice, great customer service.
Stayed 4 nights in Sep 2023

10/10 Excellent

Allen, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Carole the manager is awesome!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here during Oceans Calling, Thursday-Monday. What a gem! I was worried about staying at an affordable place so close to the festival thinking that it wouldnt be clean. This place was spotless, staff was so nice from the front desk to the housekeepers. We've already decided we will be returning next year.

8/10 Good

Ira

Stayed 1 night in Sep 2023

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Went for the weekend. The hotel was nice and the employees were nice
Stayed 3 nights in Sep 2023

10/10 Excellent

Allan

Stayed 2 nights in Aug 2023

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was was great but the staff was truly friendly and exceptional. The lady who greeted us, was great! One of the gentlemen at the front desk gave us 3 suggestions for dinner and then went above and beyond. He printed out the menus for the 3 restaurants. The one we chose of his selection, was delicious with good portion sizes. They had a nice game room where we could watch football games on a bigger TV during inclement weather. We would highly recommend this hotel!
Stayed 3 nights in Sep 2023

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great location. Nice clean rooms. Friendly check in.
Stayed 3 nights in Sep 2023

8/10 Good

Phue-Pwint

Stayed 2 nights in Sep 2023

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and smelled great! Our room was beautiful, and the view from our balcony was breathe taking!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Adrian at the front desk provided excellent service. Nice property. Will recommend to friends
Stayed 2 nights in Sep 2023

6/10 Okay

Malinda

Traveled with partner
Liked: Cleanliness, staff & service
As always the staff is excellent. The hotel was clean but the sheets and the furniture were old and chipped. The sheets are dingy and gray; even the duvet was torn on the edges. I have been coming here for a while but I am disappointed with the condition of the hotel.
Stayed 3 nights in Aug 2023

6/10 Okay

Bizunesh

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Ashlynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: very nice staff,clean and close to everything Cons:parking was tight
Stayed 3 nights in Aug 2023

6/10 Okay

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not cleaned and was quite cold for me and my wife, otherwise we enjoyed our stay. We did come for the pool.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good location
The location was great. The water pressure in shower was good. Carol at the front desk was very nice and helpful. The pool was very small. The room felt and smelled damp. My clothes were damp when I unpacked them at home.
Stayed 1 night in Aug 2023

8/10 Good

Robin

Stayed 1 night in Aug 2023

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and in a great location. 1 minute walk to beach/boardwalk.
Stayed 2 nights in Aug 2023

10/10 Excellent

darrick

Traveled with family
Liked: Amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Aug 2023

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Jason

Liked: Cleanliness
Disliked: Staff & service
When we made our reservation, the room was listed as a partial ocean view with a balcony. Having access to a balcony was one of the selling points for the hotel, so we were very disappointed when we found the room was actually on the bay side with no water view and more importantly there was no balcony. The back door walked directly out to the pool. We shared our complaints to the staff and they said the hotel was fully booked and didn't offer any compensation. They kept saying to come back to talk to the manager the next day but there was never a manager on duty during our stay. The location of the hotel was ideal with easy access to the beach/boardwalk and walkable to many restaurants and other activities.

8/10 Good

Mikky Mae

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here, the hotel is clean and staff are friendly. Boardwalk is walkable and convenient. The downsides are the parking its tight, pool is kinda dirty, cafe is close (you need to look where to buy for breakfast) crossing on the other side is dangerous because theres no pedestrian.
Stayed 2 nights in Aug 2023

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent housekeeping pleasant staff, all in all very good
Stayed 3 nights in Aug 2023

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer vacation
Love the large rooms, very clean and the door to our balcony. Only wish they had a microwave in our rooms, but they do in the lobby area.
Stayed 6 nights in Aug 2023

10/10 Excellent

Bryan

Stayed 2 nights in Aug 2023

8/10 Good

Chuck

Liked: Cleanliness, staff & service
The staff were very acomidating, halway and room carpet old worn and in need of replacement overall nice, well priced and I would certainly stay again
Stayed 1 night in Jul 2023

6/10 Okay

Karyn, Levittown

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was our 3rd time here and although its very clean it needs major repairs/upgrades. The parking is horrible & this time it was very overgrown also. Staff is always nice and the location is great
Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
close to the boardwalk but the building could use some maintance up grades
Stayed 3 nights in Aug 2023

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great time at the Gateway
It was a great stay, staff was very friendly. The pool is deceiving, its a very small rectangle with the deepest part being only 4.5 ft. The hotel is dated but it was very clean. Our room smelled of bleach and lavender which was a great sign. The cafe did not open this year, there was no free breakfast or a bar. But a great value. The boardwalk is a very short walk, 5 minutes.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023

8/10 Good

sam

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel one block away from the boardwalk. Staff were super friendly and helpful. Rooms were clean and spacious. We will stay there again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Juanita

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was clean and quiet. Also it was surrounded by everything, shopping, restaurants and the boardwalk. Very nice. Thx
Stayed 3 nights in Jul 2023

10/10 Excellent

Skylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth, Northville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very hard to manage...spots were small ...pick up had hard time not sticking out into roadway
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was in a great location, I felt safe, rooms/bed/shower were awesome; coffee maker in room w/ starbucks coffee; ice and vending machines; spacious balcony; Definitely would stay here again! Parking is VERY tight--but that is with most hotels in OC.
Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Christa

Traveled with family
Liked: Staff & service, room comfort
Friendly staff, good location
Great location a block from the boardwalk. Staff is very friendly, beds are comfortable. Had an issue with our room smelling musty when we arrived and the comforter damp. Front desk staff found us another room, which was much better. All in all, it was a good stay.
Stayed 2 nights in Jul 2023

8/10 Good

Jamie Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to beach/boardwalk.
Stayed 3 nights in Jul 2023

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, we had an amazing experience, rooms were clean, staff was super nice, and it was very accessible to the beach and other places in the area.
Stayed 2 nights in Jul 2023

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, in a great location for the beach/boardwalk, Lazy Lizard is across the street too for bayside dining. The beds were comfortable and fit a family of 2 adults and 2 kids perfectly. The room fridge is smaller than normal hotel size with no freezer. The pool is small but if you just use it to rinse off after the beach it’s fine. The parking spaces are tight to back out of though. The staff was accommodating when we asked for an hour later checkout time, let us leave our car parked to stay at the beach longer the day we checked out also. I would definitely stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, 1 block to Ocean and boardwalk. Front desk workers are very friendly and helpful. Would stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Felt parking too tight
Stayed 1 night in Jul 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was minute's from everything and the folk were friendly and informative
Stayed 4 nights in Jul 2023