Seasonal outdoor pool

Reviews of Comfort Suites Ocean City West

2.5 out of 5
Comfort Suites Ocean City West
12718 Ocean Gateway, Ocean City, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The only problem we experienced was the breakfast buffet. It was advertised as staying open until 9:30 AM. At 9:10 AM the hotel employee informed us that she was closing and cleaning up. The orange dispenser needed refilling (it was distributing thin watery juice) and they refused to correct this as they were closing. The rest of the breakfast was of good quality.
Stayed 1 night in Mar 2024

4/10 Poor

Clarissa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nicely remodeled but their tenants, the German roaches are still there and are everywhere!! Saw 2 in the bathroom once we got there, then I went to speak to the young man down at the desk who looked “confused” about it. I told him we were going to stay and see how it goes, once the lights went off… the roach party began! We left! No thank you!!
Stayed 1 night in Mar 2024

10/10 Excellent

SWEETBUNZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean. I would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. The other guest were noisy late.
Stayed 1 night in Feb 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was excellent. However, the room had slight odor upon entering. The shower curtain rod was broken and jimmy rigged together. Other than those small things, my stay was excellent. The view from the lobby balcony was awesome. I will DEFINITELY BE RETURNING.
Stayed 2 nights in Feb 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive never stayed in a hotel with a fireplace before. It was so cozy and nice. The location was perfect and the price was very affordable. We will definitely be returning to this hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

roy, cape may court house

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 2 nights in Feb 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

8/10 Good

Solveig

Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to beach
Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and very clean.
Stayed 1 night in Jan 2024

8/10 Good

Emily

Traveled with partner
Stayed 2 nights in Jan 2024

4/10 Poor

Theresa

Stayed 2 nights in Dec 2023

8/10 Good

Kaela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Liked: Staff & service, property conditions & facilities
Liked alot
Stayed 1 night in Dec 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and all updated
Stayed 2 nights in Dec 2023

8/10 Good

Tammy

Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, the staff were all friendly and helpful. The breakfast was great for a continental. Everything was wonderful, safe, vlean, and cheerful. I will definitely consider staying at a Comfort Inn in the future! They made me a fan.
Stayed 1 night in Dec 2023

8/10 Good

Tammy

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Weekend Getaway
Loved it! My husband and I just needed a quick winter weekend getaway. It was very close to shopping and lots of restaurants. Only recommendation for the hotel is, upgrading TV's to a streaming service, not very many channels to pick from. Or bring your own Fire Stick ;)
Stayed 2 nights in Dec 2023

10/10 Excellent

Gerald

Stayed 1 night in Dec 2023

8/10 Good

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative is the water is not hot it is Luke warm at best
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day vacation
We came on a 3 day trip. Everything was great. Nice breakfast area.staff was super friendly. Would stay here again no problem.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Amenities
The lady at check is was absolutely wonderful n helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Awesomeness
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and knowledgeable would come back again .
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rate (Thursday), covenient location for what I'm doing.
Stayed 1 night in Nov 2023

6/10 Okay

Cong

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

lorenzo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in West Ocean City and is convenient to Ocean City boardwalk and beach.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Outlet Mall and good selection of restaurants. Easy in-and-out.
Stayed 2 nights in Nov 2023

8/10 Good

Kathy

Stayed 1 night in Nov 2023

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Old Friend
I have stayed at this hotel many times over the past fifteen years. It is always clean and the people who work there are super friendly. And it's so close to Assateague National Wildlife.
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Everything went well. Few small issues but that is normal.
Stayed 2 nights in Nov 2023

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff memberr in the breakfast area was not friendly and did not give great customer service
Stayed 1 night in Nov 2023

10/10 Excellent

Esilda Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant location just outside Ocean City
Stayed 1 night in Nov 2023

8/10 Good

Marta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed very comfortable. Staff was friendly and polite. I didn’t like the noise of people (including cleaning ladies) screaming in the hallways late at night and early in the morning. It probably didn’t help that our room was on the ground floor. There must be a club close by because around 1am we were awakened by loud music until 3am. We didn’t sleep well because of that.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tanesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
none with Comfort Inns!
Stayed 4 nights in Oct 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

STEVEN W

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated and comfortable
Great staff nicely updated hotel lobby and common areas and rooms!
Stayed 1 night in Oct 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Chirag, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the well kept and clean rooms and the staff at the front desk was courteous.
Stayed 1 night in Oct 2023

4/10 Poor

Jason W

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheaper isn’t always better
I travel to Ocean City every year for a couple events and I have stayed here a couple times of year for almost 10 years. It’s not what it used to be to say the least. I stayed in August and wasn’t told they were in the middle of heavy conversation, they power was shut off for a day, it was loud and we were pretty much right beside where they were working. I tried to get some form of reimbursement with no avail. The managers wouldn’t ever return the call or email. Well I stayed again in October.. it just confirmed everything for me. The room wasn’t clean, it was loud, music playing late into the night and yes they are still doing construction. My center caps were stolen of my truck. I really don’t have enough time to explain it all. I will not stay there again. Good luck with your stay if you choose to do so.
Stayed 5 nights in Oct 2023

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
I have stayed at this property numerous times, really liked the area. Shopping n restaurants within walking distance, but the boardwalk may be a bit challenging for some people. The area is much more quieter than in center of town.
Stayed 3 nights in Oct 2023

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay. It was very comfortable and the room was nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the boardwalk for the music festival was perfect and the park and ride shuttle bus is close by to walk to
Stayed 3 nights in Sep 2023