Outdoor pool

Reviews of Super 8 by Wyndham Ocean Springs Biloxi

2 out of 5
Super 8 by Wyndham Ocean Springs Biloxi
13838 Wilfred Seymour Rd, Ocean Springs, MS

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1009 reviews" "
Rating 8 - Good. 313 out of 1009 reviews" "
Rating 6 - Okay. 154 out of 1009 reviews" "
Rating 4 - Poor. 96 out of 1009 reviews" "
Rating 2 - Terrible. 117 out of 1009 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Jane,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

David

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Only about 2 channels on TV. Toilet rocked every time you sat on it
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear David,We apologize for the inconvenience you experienced with the television channels and the unstable toilet. Your feedback is appreciated, and we will address these issues promptly to ensure a better experience for all guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Kayla

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty stains on the bedding and shower curtains. Floor was very dirty. We had also seen a Roach in there lobby.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Kayla,We apologize for the unsatisfactory conditions you encountered during your stay. This falls below our standards of cleanliness, and we take your feedback seriously. We will address these issues with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed the only negative thing was the shower was not very warm
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear JOSEPH,Thank you for your kind feedback. We're glad to hear that you found your room clean and the bed comfortable. However, we apologize for the inconvenience regarding the shower temperature. Ensuring a pleasant and comfortable stay for our guests is our top priority, and we will address the issue with the water temperature to ensure it meets our standards. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and cheap
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Bailey, Thank you for your glowing feedback. We're pleased to hear that you found your stay with us easy and affordable. Providing a hassle-free and budget-friendly experience is our aim, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Anisha

They were very nice but the fact that they can get in
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Anisha, We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, close to Ocean Springs.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Thomas,Thank you for the wonderful feedback of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
very clean rooms.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Anthony,Thank you for the excellent rating and feedback! We're glad to hear that you found our rooms very clean. Maintaining cleanliness is a top priority for us, and we appreciate your recognition of our efforts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

2/10 Terrible

Andrea

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff was friendly . Bed had spots and room Had smell
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Andrea,We apologize for the issues you experienced during your stay. While we're glad to hear that our staff provided friendly service, we regret that the cleanliness of the bed and the presence of a smell in the room detracted from your experience. Your feedback will be shared with our housekeeping team to ensure that immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager

10/10 Excellent

Michele

Guests services
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Michele,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our guest services. Providing exceptional service to our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Jayson, Gulfport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Jayson,We're thrilled to hear that you rated us 5 out of 5! Your satisfaction is our top priority. Thank you for your positive feedback. We look forward to welcoming you back soon! Sincerely, Hotel Manager

6/10 Okay

Joseph

Business traveler
Liked: Staff & service
This is the second property with the same type of vinyl. Flooring. Both were dirty because they only sweep the floors and they need a wet mop. It looks superficial clean but socks show the grime
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Joseph,Thank you for bringing this to our attention. We apologize for the cleanliness issue with the vinyl flooring. We'll ensure that our cleaning procedures are adjusted to include wet mopping to thoroughly clean the floors and eliminate any grime. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

diana

Traveled with partner
Liked: Property conditions & facilities
Location and staff is good. No eggs or peanut butter for breakfast but did have bananas. King size mattress is on a metal base w we hutch made a noise like a drum whenever you first sat on the edge. There were numerous cigarette butts on the ground near the entrance.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear diana,Thank you for your kind feedback. We appreciate your positive comments about our location and staff. However, we sincerely apologize for any inconveniences you encountered, such as the limited breakfast options, issues with the mattress base, and the presence of cigarette butts near the entrance. We will address these concerns promptly to enhance the overall experience for our guests. We value your patronage and hope to have the opportunity to welcome you back with a more satisfying stay.Sincerely, Hotel Manager

8/10 Good

Lloyd, Wisconsin Dells

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No eggs, meat or larger rolls with breakfast but was ok
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Lloyd,Thank you for your feedback. We appreciate your understanding and are glad to hear that despite the absence of certain breakfast items, you found the overall experience to be okay. We continuously strive to improve our offerings, and your comments are valuable in helping us enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 18, 2024
Dear Scott,Thank you for your great feedback. We're delighted to hear that our hotel's proximity to the highway was convenient for you. We understand the importance of easy accessibility during travels. We look forward to welcoming you back if your plans bring you our way. Sincerely, Hotel Manager

10/10 Excellent

Inbar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for the price. room was clean and big, friendly staff, had breakfast, close to the highway, close to our trip destination
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 12, 2024
Dear Inbar,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great for the price, with a clean and spacious room. It's wonderful that you enjoyed the friendly staff, had a satisfying breakfast, and found our location convenient for your trip. We appreciate your feedback and look forward to providing you with excellent service on your future visits. Sincerely, Hotel Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Michele,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Kerlyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
British lady at front desk very helpful and efficient Beds are super comfy Great water pressure Will book again :)!
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Kerlyne,Thank you so much for your positive feedback! We're delighted to hear that our British lady at the front desk was helpful and efficient. It's wonderful to know that you enjoyed the comfort of our beds and the great water pressure. We appreciate your kind words and are thrilled to have earned your loyalty. We look forward to welcoming you again on your next visit!Sincerely, Hotel Manager

8/10 Good

Eric

Traveled with group
Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Hotel Manager. on Dec 16, 2023
Dear Eric,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okay

ron

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Coffee & dry creamer came out of a machine 1 cup at a time. Extremely limited Continental breakfast. NO pastry rolls, fresh oranges, apples, sausage or bacon, eggs or biscuits & gravy.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear ron,We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

2/10 Terrible

Pam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was filthy, towels felt like sandpaper, luke warm shower. Breakfast was crap. Thought with Wyndham name it would be better.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Pam,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are top priorities, and we regret falling short of your expectations. We will address these concerns internally to ensure improvements are made. We hope for the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Judith, Kyle

Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 8, 2023
Dear Judith,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again.Sincerely, Hotel Manager

10/10 Excellent

major

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean....comfortable beds.....very nice staff....stayed for three weeks and they took care of me - treated me like family....very hospitable.
Stayed 12 nights in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear major,We're thrilled to hear about your positive experience during your three-week stay! It's fantastic that you found the accommodations very clean with comfortable beds. We're delighted that our staff provided excellent service and made you feel like part of the family. Hospitality is our priority, and we're glad to have taken care of you during your extended stay. We look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Manager

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this room for family coming down to spend the Holidays with me. Was perfect. We had a cold day of rain and we were comfortably laying in bed watching movies and laughing. Will use again!
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Dec 1, 2023
Dear Ian,Thank you for your great feedback. We are thrilled to hear that your family had a perfect stay during the Holidays at our hotel. It warms our hearts to know that we could contribute to a comfortable and enjoyable time for you and your loved ones. Thank you for choosing us, and we look forward to hosting your family again whenever you need a cozy retreat.Sincerely, Hotel Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great night and I’m very picky but it was to my liking
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 28, 2023
Dear Javier,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 Excellent

Yaneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and beautiful
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 28, 2023
Dear Yaneth,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

Lisa

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in around 8pm on a Thursday night and at 11pm I left. First there were people in rooms who lived there full time and when we were walking to our room they were all opening their doors watching where we were going. Then the people in the room next to us sounded like they were throwing furniture up against our wall for an hour. Then there was loud music coming from the other side. It reminded me of an episode of the first 48, all about human trafficking. The floor in our room was disgusting. In the middle of the night we left and went to the Residence inn by Marriott.
Response from Hotel Manager. on Nov 29, 2023
Dear Lisa,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

joseph, BUFORD

Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 24, 2023
Dear joseph,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

knox

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We brought our youngest, disabled son to attend Ocean Spring's Peter Anderson Arts & Crafts Festival.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Knox,It's wonderful to hear that you brought your youngest, disabled son to attend the Ocean Springs Peter Anderson Arts & Crafts Festival. We hope you and your family had a delightful time at the event. We appreciate your choice to stay with us, and we hope you have many cherished memories from your time at the festival. Safe travels!Sincerely, Hotel Manager

6/10 Okay

stephen

Traveled with pets
Liked: Staff & service
Good location.Fair rates.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 10, 2023
Dear stephen,Thank you for your concise and positive feedback! We're delighted to hear that you found our location convenient and our rates fair. Providing a great experience for our guests is our top priority, and we're glad to know that you had a satisfactory stay. We look forward to serving you again in the future.Sincerely, Hotel Manager

6/10 Okay

Debra

Disliked: Room comfort
The metal underpinning under the bed was horrible. Made loud metal noises every time u got off bed or into it. Mattress was lumpy & uncomfortable. Breakfast needed biscuits & eggs added as most motels have. Support post holding up drive thru was damaged significantly & not repaired. Broken glass in driveway & my husband offered to clean it up but office girl said she would when she could because she was there alone!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Debra,We're sorry to hear about the issues you encountered during your stay. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. I hope you’ll give us another try in the future. Sincerely, Hotel Manager.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, room was clean, bed was too soft for me but I'm sure others would love it. Check out was easy and super friendly employees
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Carolyn,Thank you for your wonderful feedback. We're delighted to hear that your check-in was smooth and that you found your room clean. We understand that bed preferences can vary, but we appreciate your understanding that others may have different preferences. We're glad to know that the check-out process was easy for you and that you had positive interactions with our friendly staff. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Good

Tina

Liked: Staff & service
Disliked: Cleanliness
Quick convenient stay
The stay was convenient. The price was reasonable. The cleanliness of the room was disappointing. Staff was extremely friendly.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Tina,We're glad to hear that your stay was convenient and that you found our pricing reasonable. However, we're sorry to hear that the cleanliness of your room was disappointing, and we apologize for any inconvenience this may have caused. Rest assured that we take cleanliness seriously, and we will address this issue to ensure it doesn't happen in the future. It's great to hear that our staff was extremely friendly. Their dedication to providing excellent service is something we take pride in. We appreciate your feedback, as it helps us improve our guest experience. We hope you'll give us another opportunity to provide you with a more satisfying stay in the future. Sincerely,Hotel Manager.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, room was exactly as described, staff was very polite and professional
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that you found the room clean and as described, and that you had a positive experience with our polite and professional staff. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear David, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Katie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great price on expedia, and good location. Only complaint is the floor was filthy. I took a shower and walked from the bathroom to the bed area and my feet were black. Not just a little dirty, but filthy. So Gross. The rest of the room appeared clean but they obviously arent deep cleaning.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Katie,Thank you for your stay. We're pleased to hear that you found a great price on Expedia and appreciated the hotel's good location. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

6/10 Okay

Allen T.

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your stay. We are so glad you had a great time at our hotel. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely,Hotel Manager

10/10 Excellent

Adonis

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Adonis,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

6/10 Okay

Toni

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk lady was nice but did not do things in a timely manner.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Toni,Thank you for your feedback. We appreciate your kind words about the front desk lady's friendliness, but we apologize for any delay in her service. Timely and efficient assistance is important to us, and we will address this issue to ensure a more prompt and streamlined experience for our guests in the future. Hope you will visit again.Sincerely,Hotel Manager

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and front desk staff were accommodating.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Judy,Thank you for your stay. We're delighted to hear that you enjoyed your stay and found our front desk staff accommodating. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Manager

8/10 Good

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find ice maker.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Alvin,Thank you for your stay. We're sorry to hear that you couldn't find an ice maker during your stay. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

2/10 Terrible

Craig

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Craig,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 Excellent

jamie

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Jamie,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have any problems
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Theresa,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

Sara

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff that worked in the evening at the front desk. She was very friendly and very helpful. Unfortunately, she was not able to fix our problem. Nor did the manager reach out to us to try and solve the problem.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Sara,We appreciate your kind words regarding the evening staff at the front desk for their friendliness and helpfulness. We're sorry to hear that the issue you encountered couldn't be resolved during your stay. This falls short of our standards for guest satisfaction, and we take your feedback seriously. Rest assured that we will address these concerns to improve our guest experience in the future. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

theresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was clean and the employees were friendly. However, the beds were terrible. They use some sort of metal box springs/bed frame. They are extremely noisy and every time you move while sleeping, it is loud enough to wake you up.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Theresa,Thank you for your stay. We're grateful for your kind words about the cleanliness of our property and the friendly service from our staff. However, we sincerely apologize for the discomfort you experienced with the beds. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Okay

Rosalyn

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hair dryer in room dirty Noisy outside
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Rosalyn,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Michael

Traveled with family and small children, Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cup lid and a men’s shirt on the floor upon arrival, that tells me the room wasn’t properly cleaned. Bed frame is a cheap metal that makes a lot of noise and makes sleeping quite impossible, you can even hear your neighbors beds. Floors were incredibly dusty. Fridge didn’t cool and door didn’t work properly.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 25, 2023
Dear Michael, We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.