Ratings based on 384 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Dec 18, 2013
for Everyoneby Jennifer from NYC
Great staff!Posted Dec 17, 2013
The entertainment crew really made my stay better. The way they interacted with us was great. The pool was the best place to be. The beach is not that great.
for Everyoneby A verified traveler from New York, NY
Rude Staff and Corner CuttingPosted Dec 6, 2013
Pros: Beautiful Pool; Close to Ocho Rios; Great Beach Access Cons: Unfriendly and Unhelpful Staff; Zero Internet Access; Never Any Beach Towels; A La Carte Restaurants Never Available Honestly, although the hotel itself is quite nice, the rude staff and corner cutting are really discouraging. We were told that the a la carte restaurants were completely booked yet every time we walked past them to the buffet each restaurant was empty (or had very few guests). It was absolutely impossible to get internet access. There is only "free" WIFI in the main lobby but it is very slow and near impossible to use. Every staff member we came into contact with was extremely rude save one and there were never any fresh beach towels at the towel stand. On top of that, our room was consistently missing necessary amenities or our mini fridge was not re-stocked. When we called down for shampoo (because there was none in our room upon arrival), we were treated poorly and the staff complained. Overall, I DO NOT recommend this experience. There are much better options available for your Jamaican vacation!
for Everyoneby mysterymeat from grand rapids mi
Great hotel.Posted Dec 5, 2013
If you go to the beach make the extra walk tourds the end and the last beach bar. It's the best area.
for Everyoneby Edwin from Queens, NY
Loved this place. We had a great time!!!Posted Dec 5, 2013
The staff made our experience a delight.
for Everyoneby Maria from New York, NY
Posted Nov 28, 2013
Pros: Great food, as a vegetarian I had a great variety to eat. Wonderful views from room balcony.
Cons: No solicitations from staff members to female guests. Include morning and evening Yoga and guided bike tours
Location: Easy to get to Ocho Rios by bus or taxi
for Everyoneby Lisa from Austin, USA
Huge resort, not enough staff, leaky ceilingPosted Nov 18, 2013
The resort is nice but is very very big. You have to walk pretty far to get to everything. They had 4 restaurants but only 1 was open on any given night and when we arrived on a Tuesday there was no availability for a dinner until Saturday!!! So we were stuck eating the buffet food which wasn't awful but it's robbery to have the restaurants and not be able to dine in them. The beach by the pool was man made and rocky. So if you wanted to keep your things near the pool and go back and forth it wasn't happening. The nicer beach was on the other side of the resort, a 10 minute walk away, but you were far from any entertainment. The room was nice but unless you pay for a view you are staring out at a white concrete wall. Also I had a leak in my room from the ceiling that they never fixed, they only mopped it up every day, which is unacceptable. I guess they figure unless you throw a fit they will keep you in a room with a leaking ceiling. Other than that the majority of guests were Canadian. My friend and I were the only 2 Americans and we would have liked a little more diversity.
for Everyoneby Kris from Boston, MA.
Great stayPosted Nov 17, 2013
Pros: It was nice and quiet, food was great. The staff was excellent if there was a problem they fixxed it. The employees were great and fun to talk to.
Cons: Softer beds. More beach towels available during the day.
Location: Scuba diving was great- you can try it in the pool and get certified there. The snorkling off the beach was nice also.
We originally booked the upgraded room with jetted hot tub. This room over looked the front parking lot and the hot tub was outside. We asked to be switched to a room with a better view, we didnt need a outside hot tub as the jetted tub in the bathroom was large enough for 2. They switched us to a larger room with a view over looking the ocean. The room was great, my husband frlt toe beds were too hard, not me. We took advantage of the onsite dive shop and dove 4 morning 2 tank dives and loved all of them. The dive master was great, he even helped me figure out my new under water camera. The sandy beach on the point had a perfect breeze every day, they have rest rooms and a bar out there so if you enjoy the beach and peace and quiet head out there. Bring your own snorkle gear and there is great snorkling right there. We have stayed at many all-inclusive resorts mostly in Mexico, this was by far the nicest. The food was great and sp much to choose from. I suggest masking your restaurant reservations before you go or you may only be able to get in about 9 pm. I also recommend bringing your own old beach towels that you can leave, as it was hard to get clean beach towels. I took advantage of the spa for one if their specials, coconut scrub and coconut oil massage and loved it. The staff was great, but do remember you need to tip once you do they will remember you and what you like. I would love to go back, we never left the resort all week except to dive.
for Everyoneby Bob
Room fine after I had to upgrade to LuxuryPosted Nov 17, 2013
Pros: Staff was very pleasant and the food for the most part very good.
Cons: Need to more up front on the room situation and upgrades.
The original room that I obtained from Expedia was in the back of the hotel, air not working properly, and facing over the room below Jacuzzi (which was filled with people till late) I originally paid an upgrade fee for a Junior Suite. Not a good deal. I had to fork out an additional $50 per night to upgrade to Luxury, which allowed me to sit with friends at the pool and got me a better room after 2 nights in the dungeon. Food and staff were good.
for Everyoneby Jennifer from Buffalo, NY
No reservations and No dry TowelsPosted Nov 17, 2013
Pros: Loved the many pools and choice of activities.
Cons: Reservation system for restaurants. Towel services near the pool.
Location: We did not venture away from the resort.
We were very disappointed not to be able to get reservations at any of the specialty restaurants. Apparently other visitors had made their reservations ahead of time and the restaurants were all booked up by the time we got there. Also with 2 days of some rain there were no dry towels to be found! Other than that we really enjoyed our stay and will definitely return.