Lobby lounge

Reviews of Fairfield Inn & Suites Orlando Ocoee

2.5 out of 5
Fairfield Inn & Suites Orlando Ocoee
10971 W Colonial Dr, Ocoee, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 311 out of 569 reviews" "
Rating 8 - Good. 172 out of 569 reviews" "
Rating 6 - Okay. 45 out of 569 reviews" "
Rating 4 - Poor. 25 out of 569 reviews" "
Rating 2 - Terrible. 16 out of 569 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen E

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Karen, thank you for your high rating of Fairfield Inn & Suites by Marriott Orlando Ocoee. We are delighted you enjoyed your stay and hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast too!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 10, 2024
James, your kind feedback about Fairfield Inn & Suites by Marriott Orlando Ocoee is greatly appreciated. Our complimentary breakfast is always there to ensure our guests start their day off right. We're extremely pleased you took advantage of it during your stay. Please consider us your first preference on your next trip.

6/10 Okay

THERESA

Response from Customer Service on Mar 8, 2024
We appreciate the feedback, Theresa.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Istvan

Stayed 2 nights in Jan 2024

10/10 Excellent

Kiranjit

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay hotel. Facilities were simple but he a musty smell. Breakfast was okay. Coffee not so much
Stayed 1 night in Jan 2024

2/10 Terrible

Jatinderpal

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 9, 2024
Jatinderpal, we are sorry to see your rating and regret any disappointment experienced during your stay. We would like to understand more about it. Please reach out to us at your earliest convenience so we can discuss and address any issues. We value your feedback and strive to deliver better experiences to our guests.

2/10 Terrible

John

Business traveler
Disliked: Amenities, property conditions & facilities
On the last of my 4 night stay, there was repeated door noise and marijuana smoke in the hallway, severely limiting my sleep. Aside from running up and down the hallway spraying air freshener, the night auditor’s words to me when I pointed out to her that it was my neighbors were, “…yeah, it’s an adjoining suite (to mine).” The noise continued through the night and into the early morning. Aside from that and the terrible pillows, the hotel was tenable.
Stayed 4 nights in Dec 2023
Response from Hector - Front Desk Supervisor on Dec 16, 2023
Hi John, I am so sorry to learn about your situation and I sincerely apologize for this inconvenience you experienced during your stay with us. I will bring this up to our management as soon as possible. I hope you will give us another chance to make it right for you.

8/10 Good

Blaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hector - Front Desk Supervisor on Dec 16, 2023
Thank you for staying with us. We look forward to hosting you again when your travel plans bring you to the area.

8/10 Good

Carlos

Stayed 1 night in Nov 2023
Response from Fairfield on Dec 31, 2023
Thank you for choosing Fairfield, we're you enjoyed your stay.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fairfield on Dec 31, 2023
Thank you for choosing Fairfield, we're you enjoyed your stay.

10/10 Excellent

Robert, Eau Claire

Traveled with family
Enjoyed the stay
Stayed 1 night in Nov 2023
Response from Hector - Front Desk Supervisor on Dec 16, 2023
Thank you for staying with us. We look forward to having you again when your travel plans bring you to the area.

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fairfield Inn Ocoee on Nov 23, 2023
Thank you for your feedback. Glad to see you enjoyed your stay.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was welcoming and quick! Facility is clean and a good location!
Stayed 1 night in Nov 2023
Response from Fairfield Inn Ocoee on Nov 23, 2023
Thank you for your feedback. Glad to see you enjoyed your stay.

6/10 Okay

THERESA

Stayed 4 nights in Oct 2023
Response from Fairfield Inn on Nov 26, 2023
Thank you for your feedback. Have a great day.

10/10 Excellent

Terri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy parking, nice breakfast buffet and very nice friendly staff.
Stayed 1 night in Oct 2023
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

10/10 Excellent

Carlos, weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of dated but very clean, if you drink coffee using their in room machine, they only clean every other day so your sol if you don't go to the front desk
Stayed 3 nights in Oct 2023
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. We do offer housekeeping service everyday upon request. We are also here at the front desk 24/7 for anything you need for your room. Thanks again for review, we appreciate!

10/10 Excellent

Myron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Oct 2023
Response from Fairfield on Oct 21, 2023
Hi Myron, thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. Have a great day!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and good breakfast!!
Stayed 1 night in Oct 2023
Response from Fairfield on Oct 21, 2023
Hi Stephanie, thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. Have a great day!

6/10 Okay

ALECIA, HILTON HEAD ISLAND

Older hotel, not really near downtown
Stayed 1 night in Oct 2023
Response from Fairfield on Oct 14, 2023
Hi Alecia, So sorry to hear about your recent stay. We are conveniently located just 10 minutes to downtown Winter Garden and 20 minutes to Downtown Orlando. Hope we can have the opportunity to host you in the future.

10/10 Excellent

Mary Ellen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant experience!
Stayed 3 nights in Sep 2023
Response from Fairfield on Oct 14, 2023
Thank you so much for the feedback, we look forward to hosting you again next time you are in the area.

10/10 Excellent

rajin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Fairfield on Oct 14, 2023
Thank you so much for the feedback, we look forward to hosting you again next time you are in the area.

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fairfield on Oct 14, 2023
Thank you so much for the feedback, we look forward to hosting you again next time you are in the area.

10/10 Excellent

Stephen, Cape May Court House

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in very clean
Stayed 1 night in Aug 2023
Response from Fairfield Inn & Suites Orlando Ocoee. on Aug 26, 2023
It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield on Aug 24, 2023
It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations.

6/10 Okay

Daniela

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Fairfield on Aug 10, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee. We hope to welcome you again soon.

6/10 Okay

Jodi

Stayed 1 night in Jun 2023
Response from Fairfield on Aug 10, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee. We hope to welcome you again soon.

8/10 Good

Jessica, Tampa

Stayed 1 night in Jun 2023
Response from Fairfield on Nov 4, 2023
Thank you for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee. We regret you weren't entirely satisfied with our facilities and accommodations. We care deeply about the happiness and satisfaction of our guests, so we'll address all of your concerns with our team moving forward.

10/10 Excellent

Lonnie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Fairfield on Jun 10, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.We hope to welcome you again soon.noreply@marriott.com4075731010

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Michael on May 26, 2023
Thank you Thomas, It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.We hope to welcome you again soon.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family loved everything about the Fairfield Inn and Suites.
Stayed 1 night in May 2023
Response from Michael on May 24, 2023
It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.We hope to welcome you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The manager Mike was very helpful when my key did not work. He also went above and beyond to have my linens changed when I requested it. He is a great asset to your company. The breafast was good. The coffee in the main lobby was probably the best complimentary coffee I've had at any hotel.
Stayed 3 nights in May 2023
Response from Michael on May 14, 2023
Thank you, Michael, for the wonderful review. It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly, easy check in & out, and the breakfast was good.
Stayed 3 nights in May 2023
Response from Daniel on May 12, 2023
William, I wanted to thank you for taking the time to share you experience at the Fairfield Inn & Suites in Ocoee, Florida with other travelers. We take pride in our property and our staff and appreciate your kind words. We look forward to seeing you again.

10/10 Excellent

Roderick, Carleton Place

Stayed 1 night in May 2023
Response from Michael on Jun 1, 2023
Thank you Roderick, It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee. We hope to welcome you again soon.

10/10 Excellent

Laurene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean nice and friendly employees
Stayed 1 night in Apr 2023
Response from Michael on May 12, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.

10/10 Excellent

Jason

Stayed 1 night in Apr 2023
Response from Michael on May 12, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect met my needs as to location. Room, suite, was spacious, clean and well-appointed. Full kitchen for cooking. Staff friendly and helpful
Stayed 7 nights in Mar 2023
Response from Michael on May 12, 2023
Thank you for the wonderful review.It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.

10/10 Excellent

Ann

Stayed 1 night in Feb 2023
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Feb 2023
Response from Fairfield on Nov 4, 2023
Thank you for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Simple and adequate and close to medical center where family member was
Stayed 1 night in Dec 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Fairfield on Nov 4, 2023
Thank you for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.

4/10 Poor

Alvin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Fairfield on Nov 4, 2023
Thank you for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee. We regret you weren't entirely satisfied with our facilities and accommodations. We care deeply about the happiness and satisfaction of our guests, so we'll address all of your concerns with our team moving forward.

8/10 Good

Gabriella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and the staff was very pleasant
Stayed 1 night in Sep 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for the feedback, we look forward to hosting you again next time you are in the area.

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for Sleeping
Nice Place to stay if you’re going to just sleep there and leave all day.
Stayed 2 nights in Aug 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

6/10 Okay

Gregory

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Probably the worst Marriot property that we have ever been in. However, the staff was excellent
Stayed 2 nights in Aug 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words regarding our staff, it's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our facilities and accommodations. We care deeply about the happiness and satisfaction of our guests, so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Thanks again for feedback, we appreciate!

8/10 Good

JAN, Sunrise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms and lobby. Breakfast area was well Maintained by staff. Kept clean and food replenished.
Stayed 1 night in Aug 2022
Response from Fairfield on Nov 4, 2023
Thank you so much for your review. Thank you for your kind words, I am so glad you enjoyed your stay with us. Thanks again for review, we appreciate!

6/10 Okay

Luis

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The wall paper was falling from the walls
Stayed 2 nights in Jul 2022
Response from Fairfield on Nov 4, 2023
We appreciate the feedback, it's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our facilities and accommodations. We care deeply about the happiness and satisfaction of our guests, so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent. Everything in perfect working order, professional and friendly staff with great communication skills and clearly oriented for customer service, good hot breakfast, and the quietest room we've stayed in this year (and we've traveled a lot this year for business and pleasure). Great value for our 3 day stay. Recommend!
Stayed 3 nights in Jul 2022
Response from Fairfield on Nov 4, 2023
Thank you for the wonderful review, It's very pleasing to hear that you enjoyed our comfortable and clean accommodations. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Fairfield on Nov 4, 2023
Thank you for sharing your review and for staying at Fairfield Inn & Suites Orlando Ocoee.