Porch
Check availability

Reviews of Reno

4 out of 5
Reno
Deribasovskaya 16, Odesa

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 41 reviews" "
Rating 8 - Good. 16 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
As ever, a very pleasant stay. I have been using Reno for some years now and have never been disappointed.
Stayed 6 nights in Aug 2021
Response from Nadiya on Nov 5, 2021
Dear Christopher. Thank you very much, we are always glad to see you!

10/10 Excellent

Japalau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Nadiya on Feb 4, 2021
Thank you for the review!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
great location
in the middle of city center, no elevator, only complaint hot water went on and of during shower
Stayed 1 night in Aug 2020
Response from Nadiya on Aug 20, 2020
Hello! thank you very much for your review and for your note, we will fix this issue as soon as possible. We'll be always glad to see you again. Regards, Reno hotel staff

10/10 Excellent

CHRISTOPHER

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Aug 2019
Response from Nadiya, reservation manager on Aug 17, 2019
Dear Christopher, we were very glad that you came back to us. Thank you and we'll be always happy to see you again. Regards, All Reno staff

10/10 Excellent

Lyudmyla, Camanche, IA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two room suite for one night a day before travel. It was a great hotel and affordable price for our party of 5 people: excellent location, easy check in, clean room with all you might need, friendly and helpful staff. I would stay again with the family in this hotel
Stayed 1 night in Jun 2019
Response from Nadiya, reservation manager on Jul 23, 2019
Dear Lyudmyla, Thank you very much for your warm words, we really appreciate your review and we'll be always glad to see you again. Regards, Reno Staff

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate and comfortable
I just ordered the basic room for the night before flying home. The room was adequate and comfortable. No phone but the receptionist knocked on my door to make sure I was up to get my early flight. Reception ordered my taxi for me the night before and told me how much the charge would be. I would stay again.
Stayed 1 night in Nov 2018
Response from Nadiya on Nov 24, 2018
Hello Christopher, It is pleasant to receive your review, thank you for the third time that you came to us and we are waiting forward to see you next time! Good luck! Regards, Hotel Reno staff

8/10 Good

Ahmet, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
The main advantage of staying at Reno is its location. It is located in the center of Odessa and walking distance to many places. The price for the location is good. Couples of downsides: The bathroom is small and hot water goes on and off during the bath. Also bathroom smells a little bit. The other thing to be careful is to find someone speaks English. Although i could solve the problems somehow, it can be a problem for anyone. But Nadia the manager speaks fluent English. I arrived on a Friday Night or Saturday morning around 3 AM and because of Halloween parties hotels main door was closed and i needed to call the hotel to help me with entering. Again it took a while to speak to someone in English. But again after 15 minutes everything was okay again. But having these downsides are okay for Odessa with the price you are paying for. Therefore, I highly recommend staying at Hotel Reno, especially, if you want be in the center.
Stayed 3 nights in Oct 2018
Response from Nadiya on Nov 7, 2018
Hello Ahmet, Thank you for your review. We'll be always glad to see you one more time. Good luck! Regards, Nadiya

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Nadiya on Jun 19, 2018
Hello Philip, We are very glad that you liked our hotel. Good luck and hope to see you again. Regards, Hotel Manager Nadiya

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it would go again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
I'm a big man and the European style bathrooms are very small it was a little cramped but I need you the staff was amazing they help me in everything possible

10/10 Excellent

ITZHAK, Tel aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth comming
The receptionist was great and very helpful and friendly. She speaks good english and provided me some great tips about city

8/10 Good

Not Provided, Brasov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect located , reno is a small hotel perfect for The weekend only one think went wrong the toilet had a very bad smell of sewage except this everything was good i do recomand it!

8/10 Good

cyndy, VA

Liked: Cleanliness, property conditions & facilities, room comfort
Very central location
The room was lovely but not what we had read on Expedia. Breakfast wasn't included. Everything cost extra. Very peasant staff

10/10 Excellent

Shishman, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Close to Center and Beach
Walking to beach is easy although it takes long close to center clean hotel excellent helpfull staff

10/10 Excellent

Shishman, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to center
very clean hotel, breakfast nice, close to beach and center

10/10 Excellent

victor, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the area of the hotel and the people that run it are very nice. I will definitely stay there on my next visit.

8/10 Good

Larry, Alaska, USA

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Nice hotel with a good location. Friendly staff, clean well kept rooms.

2/10 Terrible

Tourist

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will never stay here again
At the end of my stay, the hotel added a $50 airport taxi transfer charge to the room rate, when $5 is the going rate. My assumption had been the transfer was free, since no one quoted a rate when I ordered it. Nowhere on the hotel's website did it say it charges a transfer fee or the amount, and in fact lists transfer with its free services -- such as free Wi-Fi. The charge was eventually removed, but only after arguing with the desk clerk and extensively with the offsite administrator by phone. They were rude and unapologetic. After paying the bill, the desk manager continued to argue and said I had been placed on a "blacklist" of guests. Unbelievably unprofessional! The "standard" room is smaller than pictured -- room only for a double bed and little else. A person can hear the conversations in neighboring rooms, creating the atmosphere of a cheap hostel. There was supposedly a kitchen, but nobody was interested enough to explain what services were offered there and it wasn't staffed. Nobody had so much as a map of the city to offer. For the price, a tourist can do better. The best selling point is its central location, which may not be enough to keep this hotel in business unless staff improve their attitude to guests.

8/10 Good

Will b

Liked: Cleanliness, room comfort
Big room, great location and helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Serhii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Надежда on Sep 2, 2021
Спасибо за отзыв! Хорошего настроения!

10/10 Excellent

Sergey

Stayed 1 night in Apr 2021
Response from Надежда on Apr 16, 2021
Спасибо за Ваш отзыв, всего самого хорошего. Будем всегда рады видеть Вас у нас!

6/10 Okay

Michael

Liked: Staff & service
Schitterende locatie in het centrum
Het hotel bestaat uit verschillende gebouwen. In het hoofdgebouw is alles goed. In het andere gebouw zijn de kamers minder van kwaliteit.
Stayed 7 nights in Aug 2019
Response from Nadiya on Sep 7, 2019
Thank you for the review.

2/10 Terrible

Oleksandr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Описание и количесто звезд не соответствует действительности.
Stayed 2 nights in Aug 2019
Response from Nadiya on Aug 15, 2019
Dear guest, as you didn't stay in our hotel - you can't properly review it. Regards, Reno Hotel

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dejligt centralt med gågade lige ude foran. Sødt personale der var meget behjælpelig med at bære klapvogn op og ned af trapper.
Stayed 9 nights in Feb 2019
Response from Nadiya on Mar 3, 2019
Dear Michelle, Thank you for your warm words. We'll be always glad to see you again. Regards, Hotel Reno staff

10/10 Excellent

Radwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Det var mycket bra. Bra service. Mitt i allt.
Stayed 2 nights in Nov 2017
Välkommen Tack så mycket för din feedback. Vi kommer alltid att vara glada att se dig här. Med vänliga hälsningar, administrationen

6/10 Okay

PEETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Reno
Had an apartment with a balcony. Got towels, slippers etc only upon request the following morning after arrival. When arrived no information was given by the receptionist (only cash or credit payment she asked). The cleaning lady as well as the day shift receptionist were friendly and helpful. Room: no reading lamp in the bedroom, very small bathroom where the shower water was leeking to the floor. Small and old towels and as kitchen stuff there were two glasses and some old plates only. Location; very good in the middle of the Odessa centre. If you do not speak Russian be prepared to wait because often the English-speaking staff are not there.

8/10 Good

Hasse

Liked: Cleanliness, room comfort

6/10 Okay

Torstein, Oslo

Liked: Staff & service
Reno - god beliggenhet
Sentralt hotell midt i gågata. Mange musikanter rett utenfor, men må regne med det når man bor midt i gågata. Bodde i Junior Suite - slitt og dårlig standard i den eldre delen av hotellet - men sjarmerende. Bodde siste natta i den nyoppussede delen av hotellet og var mye bedre standard (selv om dusjen var nesten tett og dusjhodet falt ned hele tiden). Savnet frokost ved hotellet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very good experience, place is quiet, excelente location.

10/10 Excellent

Bjørn Sande, bra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra beliggenhet, midt i sentrum
Veldig hyggelig og hjelpsomt hotellpersonale.

8/10 Good

Eirik, Stavanger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liv og røre
Beliggenheten er midt i Odessa's travlese gate midt i byen. Dette kan jo være veldig bra for noen, men ikke fult så bra om du vil ha ro. Gatemusikanter praktisk talt i vinduskarmen. Selve rommet var helt fantaskisk, og hyggelige betjening.

8/10 Good

Ingmar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

Александр

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Без шика, но близко ко всем достопремичательностям!

8/10 Good

Mils

Liked: Cleanliness, staff & service, room comfort
В самом центре
Один безусловный плюс это расположение в самом центре Одессы. Отель маленький, пере деланный из коммунальной квартиры. Номера крохотные и очень неудобные. Площадь номера 10 квм в эту площадь еще и санузел втиснут. Очень неудобно . Но на Дерибасовской!! Это плюс большой. Если пара дней Потерпеть можно. Если на неделю не советую никому.

8/10 Good

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
this is a small and nice hotel located very central in Odessa, i get very good service whit a wake up call and economic taxi to airport. Taxi is a problem in Odessa, there is a Taxi mafia so over price it service to turist !! A Big thanks to owner off this hotel, i get very good service and hotel is located in walking street in Odessa .-))

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Соотношение цена-качество отлично

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bra men lite.
Oppholdet kunne ikke blitt bedre, det var et skritt ut i hovudgaten med alle ute resturanter og natt fasiliteter, litt langt fra stranden, men hva gjør vel det:)

10/10 Excellent

Sarah, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful rooms!
We stayed only one night but were allowed a really early check in, which was wunderful after a long night bus ride. They were also superfriendly and let us use a shower in the evening, after we had checked out. Lovely rooms right in the city center. Would defintitely stay there again. English was a bit of a problem but we managed anyway.