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Reviews of TownePlace Suites by Marriott Salt Lake City Layton

2.5 out of 5
TownePlace Suites by Marriott Salt Lake City Layton
1743 Woodland Park Dr, Layton, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 128 out of 271 reviews" "
Rating 8 - Good. 86 out of 271 reviews" "
Rating 6 - Okay. 30 out of 271 reviews" "
Rating 4 - Poor. 19 out of 271 reviews" "
Rating 2 - Terrible. 8 out of 271 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Stayed 5 nights in Mar 2024

6/10 Okay

Erin

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was helpful and friendly. Both rooms we were in had a bad smell, probably from the cooking that would have taken place there. We moved rooms because the first one had a non-functioning heater. The the second room had a functioning heater, but had the same bad smell. I would recommend this place, but check the smell of the room before accepting it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lacy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Rich

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room itself wasn’t bad but the hotel looks and feels like an older apartment building. We stayed for five days and did not receive any cleaning services. In fairness we did not call to demand it but found it odd and ran out of towels and toilet paper. The breakfast is typical but the room has only four tables. The front desk staff were polite and helpful when asked for assistance on anything.
Response from The Staff at the TownePlace Suites Layton on Oct 17, 2023
Dear Rich,We're sorry to hear that your stay didn't meet your expectations or ours. You should have absolutely had your room serviced during your stay and we will be addressing this with our staff. We are an older property but will be renovating our rooms very soon and hope you'll give us another try if you come back to Layton. Safe Travels!Best Regards,

10/10 Excellent

Lisa Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Staff at the TownePlace Suites Layton on Oct 9, 2023
Thank you so much for leaving a review. Safe Travels!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice clean. Easy check in and check out. It has a top notch breakfast stuff.
Stayed 1 night in Oct 2023
Response from The Staff at the TownePlace Suites Layton on Oct 8, 2023
Hi Eric,Thanks for taking the time to leave us a review. We're so glad to hear you enjoyed your stay with us. Hope to see you again soon! Safe Travels!

10/10 Excellent

Tenzin

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from The Staff at the TownePlace Suites Layton on Sep 26, 2023
Thanks for taking the time out to leave us a review. Safe Travels!

10/10 Excellent

Donald

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodations. Didn't really need any of the kitchen amenities, but the location was great and everything quite comfortable. And the staff were friendly and spoke enough Spanish to communicate with our friends.
Stayed 1 night in Sep 2023
Response from The Staff at the TownePlace Suites on Sep 9, 2023
Hi Donald,Thanks for taking the time to leave a review. We’re so glad to hear that you enjoyed your stay with us! We hope to see you again soon.Best Regards,

8/10 Good

Alatini

Stayed 3 nights in Sep 2023
Response from The Staff at the TownePlace Suites Layton on Oct 8, 2023
Thank your for leaving us a review. Safe Travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from The Staff at the TownePlace Suites on Sep 9, 2023
Thank you!

8/10 Good

Simeon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from The Staff at the TownePlace Suites Layton on Aug 29, 2023
Thank you for your feedback. Hope to see you again soon!Safe Travels!

8/10 Good

Maribel A

Stayed 2 nights in Aug 2023
Response from The Staff at the TownePlace Suites Layton on Aug 15, 2023
Hi Maribel A,Thank you for the taking the time to leave feedback. We hope to see you again soon!Best Regards,

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lagoon Trip
The TownePlace Suites is somewhat outdated but nice! Rooms were very clean and comfortable. We didn't spend a lot of time in our room but when we were there it was great! The breakfast sandwiches were not great. But the rest of the food was wonderful! I would highly recommend this property to anyone. It is close to shopping, restaurants and of course Lagoon. I will use them again in the future!
Stayed 3 nights in Jul 2023
Response from The Staff at the TownePlace Suites Layton on Aug 15, 2023
Hi Susan,Thanks so much for your feedback! We'll make sure to share it with our staff so we can improve the breakfast experience for your next stay. Hope to see you again soon!Best Regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2023
Response from The Staff at The TownePlace Suites Layton on Jul 26, 2023
Thank you for leaving a review! Safe Travels!

6/10 Okay

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1st come 1st serve only for swimming
The picture of the pool is deceptive. The pool is tiny. There were at least 6 kids in it nightly which pretty much maxed it out. So don't plan on swimming unless you don't mind dodging the canonballers. Bring your own pillows! The hotel ones are not good. Everything else was ok. The staff was exceptionally friendly and professional.
Stayed 3 nights in Jul 2023
Response from The Staff at the TownePlace Suites Layton on Jul 25, 2023
Hi Janice,Thanks for taking the time to leave us a review. We're sorry to hear our pillows and our pool did not meet your expectations. We'll be sharing your feedback with our staff so we can get these issues corrected. Wishing you safe travels.

8/10 Good

tom

Stayed 1 night in Jul 2023
Response from The Staff at The TownePlace Suites Layton on Jul 11, 2023
Thank you for taking the time to leave us a review. We hope to see you again!Best Regards,

8/10 Good

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed. My only complaint was the dirty pool. They said it was heated but it was cold. My grandchildren's lips turned blue and their teeth were chattering.
Stayed 2 nights in Jul 2023
Response from The Staff at the TownePlace Suites Layton on Jul 10, 2023
Thank you for taking the time to give your feedback. I'm sorry the pool wasn't up to par and we will share your feedback with our staff to ensure that this doesn't happen again. Best Regards,

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel suite
Love staying at this hotel! It’s perfect for my kids and I. We are able to spread out and the little kitchen is perfect for whipping up a quick meal or storing all of our leftovers. This is my go to hotel for all our stays when we come to visit family!
Stayed 7 nights in Jun 2023
Response from The Staff at the TownePlace Suites Layton on Jul 10, 2023
Thanks for taking to the time to leave us a lovely review! We look forward to your next stay with us! Best Regards,

10/10 Excellent

Kathleen

Stayed 2 nights in Jul 2023
Response from The Staff at the TownePlace Suites Layton on Jul 25, 2023
Thanks for leaving us a review, Kathleen. Safe Travels!

4/10 Poor

Jeffrey T

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is in need of updating. The bathroom is for children, mattresses need updating, furniture was really old, continental breakfast was needing refills and waited for extended period to eat.
Stayed 2 nights in Jun 2023
Response from The Staff at the TownePlace Suites Layton on Jun 19, 2023
Thank you for taking the time to leave us your feedback. We just wanted to let you know that your concerns are taken seriously and to also let you know that we will be beginning room renovations very soon. We hope you'll give us another try when you're next in town. Best Regards,

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place, close to shopping and restaurants.
Stayed 3 nights in May 2023
Response from The Staff at the TownPlace Suites Layton on May 22, 2023
Thank you for your review! We’re so happy to hear you enjoyed your stay with us. Hope to see you again soon!Safe Travels,

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from The Staff at the TownePlace Suites Layton on May 17, 2023
Thank you for your review! Hope to see you again soon.Safe Travels,

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2023
Response from The Staff at the TownePlace Suites in Layton on May 15, 2023
Thank you for taking the time to leave a review. Safe travels! We hope to see you again soon. Best Regards,

10/10 Excellent

Karon T

Liked: Cleanliness, staff & service
Everything was nice. Staff was great. Room was clean.
Stayed 1 night in Apr 2023
Response from Stacey on Apr 28, 2023
Thank you for taking the time to leave us your review. We're glad to see that you enjoyed with us and hope to see us again soon. Safe Travels!

6/10 Okay

Michele

Stayed 2 nights in Mar 2023
Response from Stacey on Apr 28, 2023
Thank you for giving us a review. It looks like we fell short of your expectations. If you're in the area again, we'd love for you to give us another try. Safe Travels!

8/10 Good

Reed, Coupeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Stacey on Apr 28, 2023
Thank you for taking the time to leave feedback. We hope to see you again. Safe Travels!

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
The staff were super friendly and helpful but the room was not worth 200 it was pretty rum down n the dishes were not very clean and the smoke detected went off every 5 min the TV volumr did not work in the room and the bathroom light flickered
Stayed 1 night in Mar 2023
Response from The Staff at the TownePlace Suites Layton on Mar 13, 2023
We really appreciate your feedback! Thank you for the kind words about our staff. We apologize for the issues you experienced during your stay and will share this information with our staff. Safe Travels!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Loved the 2 bedrooms with a full kitchen. Not a lot of parking at night though.
Stayed 2 nights in Feb 2023
Response from The Staff at the TownePlace Suites Layton on Feb 24, 2023
Thank you for your feedback!Safe Travels!

8/10 Good

Heidi

Business traveler, Traveled with family
Liked: Staff & service
Spacious rooms but the bathroom was tight. Beds not comfortable
Stayed 3 nights in Feb 2023
Response from The Staff at the TownePlace Suites Layton on Feb 14, 2023
Dear Heidi,Thank you for your feedback! We’ll make sure to share your comments with our team. Hope to see you again soon!Safe Travels,

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and perfect location
Response from The Staff at the TownePlace Suites Layton on Dec 29, 2022
Thanks so much for your wonderful feedback. Hope to see you again in 2023! Safe Travels!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Do Not Recommend
Master bedroom tv did not work. No maintenance on the weekend; therefore no tv the entire trip. No insulation within the walls and ceiling therefore you can here everyone from walking around, running up and down the halls, up and down the stairs, toilet flushes and showers running. No snow removal. Parking lot full of ice and slip hazard. Breakfast area not large enough to accommodate size of property.
Stayed 2 nights in Dec 2022
Response from The Staff at the TownePlace Suites Layton on Dec 21, 2022
We're so sorry that you experienced these issues during your stay. We will share your feedback with our team and make sure that we address these issues. Thank you for taking the time to let us know. Best Regards,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from The Staff at the TownePlace Suites Layton on Dec 12, 2022
Thank you for your feedback! We hope to see you again. Safe Travels,

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, accommodating very pleasant stay
Stayed 1 night in Nov 2022
Response from The Staff at the TownePlace Suites Layton on Nov 29, 2022
Hi April,Thanks for your feedback! Hope to see you again soon. Safe Travels!

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2022
Response from Stacey on Nov 17, 2022
Hi Elizabeth,Thanks so much for the great score. We hope to see you again. Safe travels!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2022
Response from Stacey on Oct 24, 2022
Thanks, Jessica!We really appreciate your feedback.Safe Travels!

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2022
Response from The Staff at the TownePlace Suites Layton on Oct 6, 2022
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Himal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Staff at the TownePlace Suites Layton on Oct 6, 2022
Thank you for your review!

2/10 Terrible

Kristopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from The Staff at the TownePlace Suites Layton on Sep 13, 2022
We're so sorry to hear that you did not have a good stay with us. Please contact us at the hotel so that we can address the issues you had during your stay. We would love the opportunity to make it right. Best Regards,

10/10 Excellent

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the suits I will definitely stay again and find more like this on other city’s
Stayed 2 nights in Aug 2022
Response from The Staff at the TownePlace Suites Layton on Aug 29, 2022
Hi Erika,Thank you for your feedback. We look forward to seeing you again next time you're in the area. Until then, Safe Travels!

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two rooms smelled badly like smoke and the other one we were offered, the tv didn’t work. Disappointed.
Stayed 1 night in Aug 2022
Response from The Staff at the TownePlace Suites Layton on Aug 29, 2022
Dear Jennifer,Thank you for sharing your feedback with us. We're sorry you experienced these issues during your stay. If you'd like to discuss this further, please contact us at the hotel directly. Best Regards,

2/10 Terrible

Crystal K

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renter Beware! Don't book this hotel!
We were a little concerned about things when we were sent across the parking lot to a different building. The hallways smelled of something unsavory and there was obvious construction going on. We went to the suite we had reserved, but our daughter's wheelchair couldn't fit through the bathroom door and the room smelled of cats. I have extreme allergies to cats and after 10 minutes my skin was crawling. We weren't able to stay in the hotel. We only stayed long enough to find a different hotel. I went back and explained the issue and Hannah took my keys and worked in the computer and said we were all checked out. I asked about a refund and she said it would be put on my card, but if it wasn't I could just call them. Hotels.com contacted the hotel for me the next day and the hotel said I checked out that morning instead. TOTAL LIE! The emailed receipt I finally received also said I checked out the following morning, rather than 15 minutes later. I expected way better from Marriott hotel. Maybe Marriott needs to remove their name from this hotel.
Stayed 1 night in Aug 2022

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the outdoor pool
Stayed 6 nights in Jul 2022
Response from Stacey on Aug 3, 2022
Hi Michele, So glad to hear that you liked our pool! We hope to see you again next time you're in Layton. Best Regards,

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great deal! 3beds, 3tvs, 2 rooms, and kitchen. Great staff and nice breakfast. Outside of building is getting updated. Should use funds to repair bathtubs and fix doors.
Stayed 2 nights in Jun 2022
Response from Stacey on Jul 5, 2022
Hi Lori, Thanks so much for your feedback! We'll make sure we pass on your comments to our staff. Once we are done with the exterior update we will be moving to the interior so hopefully next time you visit, we'll be fully updated. Best Regards,

8/10 Good

Heather

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that I wished Breakfast had opened earlier.
Stayed 1 night in Jun 2022
Response from Stacey on Jul 5, 2022
Hi Heather, Thank you for your review. Breakfast on the weekends does start a little later but we'll make sure to pass on your feedback. Best Regards,

4/10 Poor

Jessica

Traveled with family
Disliked: Property conditions & facilities
There was crumbs on the floor when we first walked in. We also were not informed that the hotel was under construction, nor did they tell us that construction started at 7 am. Oh and the toilet was broken.
Stayed 7 nights in Jun 2022
Response from Stacey on Jul 1, 2022
Hi Jessica, Thank you for taking the time to share your feedback with us. Our renovation crew shouldn't have started before 8am and we'd like to apologize for any inconvenience caused. We're always striving to be better and we'll make sure to share your feedback with our team. Thank you. Best Regards,

6/10 Okay

Jennifer

Traveled with group, Traveled with family
Disliked: Staff & service
We were enjoying the outdoor pool and deck and a little girl swallowed water in the pool and threw up off the side. The manager came out and told us to get out. The pool would be shut down by the health dept. She was very rude. So we packed up and left. Went to dinner and by time we came bavk an hour later the re was a bunch of kids in pool. But too late for us to enjoy. The rooms had a funky smell to them. Breakfast room was full but had good options.
Stayed 1 night in Jun 2022
Response from Stacey on Jul 1, 2022
Hi Jennifer, We're so sorry that there were issues with customer service and your pool experience. Thank you for taking the time to share your feedback with us. We will make sure to address these issues with our staff. Best Regards,

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love having separate bedrooms and space to move around. But we really love the beds, we always sleep so good when we stay here.
Stayed 1 night in Jun 2022
Response from Stacey on Jun 18, 2022
Hi Roberta, Thank you so much for your review. We're currently renovating our exterior and public spaces and would love to hear what you think of the changes when you come back and visit us! Safe Travels!