Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
4.3 Room cleanliness
3.3 Service & staff
2.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Diego

Sort of hard to deal with

Posted Jul 22, 2014
Pros: It, was clean....that is the best complement I can give.
Cons: Service!
Location: Pretty, nice castle on the hill. A few miles away is the tradition town of Geggenbach, which is awesome! A Black Forest must see.
When we arrived, tired from our flight from the USA, we couldn't check in until 4:00pm, although they were at low occupancy, as we later learned. Then, after keeping ourselves occupied for 4 hours until we could check in, they couldn't find our reservation. The woman at the front desk seemed all upset, rifling through papers for ever, we were worried that they were sold out, 20 minutes later she decided to take us to our rooms. Bad customer service! The Hotel location, condition and stay were underwhelming, I wouldn't recommend it.
3 out of 5
for Families
by S. Robinson from Sydney, Australia

Strange service - peculiar experience

Posted Jun 27, 2013 on Hotels.com
Strange experience. Customer service was basic and unfriendly. According to Hotels.com, check out was 11am. At 10.10am there was a knock on the door from management informing us that check out was 10am and asking us to leave! They also informed us that our car was blocking their (unlabelled) garage. Not sure why they didn't say this to us the day prior, when we parked there. Really uncomfortable experience. Very hot - no fan in room. Good breakfast.
4 out of 5
for Everyone
by Reg from Leicestershire, UK

Pleasant Hotel in a nice town.

Posted Jun 24, 2012
Pros: Free Wifi and good restaurant food
Cons: No aircon and no room fridge
Location: Town centre
Be aware! The hotel reception is closed between 1pm and 4pm so if you arrive during this time, you cannot check-in. Tim's steakhouse (attached to the hotel) is excellent and the staff were extremely helpful. Free WiFi is a great touch. I would use this hotel again for business trips.