Reception

Reviews of Auberge du Jeu de Paume

5 out of 5
Auberge du Jeu de Paume
4 Rue du Connetable, Chantilly, Oise

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 199 reviews" "
Rating 8 - Good. 45 out of 199 reviews" "
Rating 6 - Okay. 10 out of 199 reviews" "
Rating 4 - Poor. 4 out of 199 reviews" "
Rating 2 - Terrible. 1 out of 199 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xueman

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent- the room is spacious and beautiful decorated. The spa facilities are super. I did a massage at the Spa by Chustelle, which I enjoyed very much.
Stayed 2 nights in Jan 2024

10/10 Excellent

Virad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Quentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous quaint Hôtel comfortable bed and lovely size room , felt very luxurious , good bar food and friendly bar staff too
Stayed 1 night in Oct 2023

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in on a very early flight and were at the Auberge by 8am. Though the rooms were of course not ready, the staff was very accommodating, allowing us to sit for breakfast (which was excellent and high quality). We had dinner in the bistro there the first night and the food was some of the best we had in France during our visit. An excellent hotel to stay at when visiting Chantilly!
Stayed 2 nights in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023

8/10 Good

Dr Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well overpriced
Nice place in a very cute location, well overpriced, and petty that they also charge extra for breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms well proportioned & very comfortable. Spa facilities great.
Stayed 1 night in Jun 2023

4/10 Poor

Dianne

Disliked: Staff & service, property conditions & facilities
Have stayed in many R&C properties before. This Hotel accommodates large groups in hotel guest spaces so very disruptive to have dinner (smoking proximity to eating area). Hard sell to upgrade at check-in for one night only stay. Bedding dated with cheap lumpy pillows for Relais et Chateau property. Air unsatisfactory . Very disappointing.
Stayed 1 night in Jun 2023

6/10 Okay

leanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service. Great location.
Stayed 2 nights in Mar 2023

8/10 Good

Alfiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service - perfect cleanliness - Amazing place, the Only issue is Poor quantity of things in the room ( only 1 soap, not enough kits for a 5 stars hotel in toilets, some missing as well)
Stayed 1 night in Oct 2021

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a beautiful property located within the town limits of Chantilly. Only 30 minutes from Charles de Gualle airport and most of the drive is through farmland, small villages and forest. Staff is ver friendly. Common areas are beautifully decorated. The rooms are very nice. Excellent bar.
Stayed 1 night in Sep 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Kah On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel when visiting Chantilly Castle.
Perfectly located for a visit to Chantilly Castle. Great service and a friendly and helpful concierge and hotel reception. Everything was in order as requested. Weather was great and so the visit was simply fantastic. We had to dine in the bistro as the better restaurant was closed (on Mondays). Not expecting much, so it didn't disappoint (especially having read some previous reviews that the bistro was unimpressive). I think the previous reviews were likely unreasonably harsh!
Stayed 1 night in Sep 2019

8/10 Good

John, Longboat Key, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Right next to the former King’s palace and steps from the town of Chantilly. Nice dirt path’s on which to run. Excellent Michelin Star restaurant. Only complaint was room’s air conditioning was not working on arrival and I learned from staff it had not been working before. Had to change rooms. Room was very nice.
Stayed 1 night in Jul 2019

10/10 Excellent

Corwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed
We were fortunate to be return visitors to Auberge de jeu de Paume. Located on the wall of the grounds of the Chateau de Chantilly and at the gate to the city of Chantilly, it is a true five star experience no matter which room you are assigned. Because of Paris Fashion Week and the Ryder Cup, we could only book one night as they were full. When we checked in, reception was busy but we were greeted with smiles and our vehicle & baggage were promptly dealt with. We were escorted to our room (we booked a deluxe room, park view) and were overwhelmed to find that as return visitors, the manager had upgraded us to the presidential suite. It was probably the most luxurious room we have ever stayed in (the dining room seats 10). The Hermès amenities, the gratis refreshments In the butlers pantry, the luxurious bedding and furnishings, the massive bathtub and state of the art shower, no detail was overlooked. The concierge graciously set up activities for us at the chateau and reception gave us a late checkout so that we could enjoy the hotel as long as possible. Suffice it to say, we are committed, loyal patrons. We look forward to returning.
Stayed 1 night in Sep 2018

6/10 Okay

Susan

Liked: Cleanliness, staff & service, room comfort
The sink was stopped up in our bathroom during our stay. The staff was friendly and professional.
Stayed 1 night in Sep 2018

10/10 Excellent

BLG134, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Position - wonderful stay
Just at the edge of the Chateau this is a superb hotel. nothing is too much trouble - the rooms are a good size and great comfort - bathrooms clean and well provisioned. we had a room on the front and the noise of cars on cobbles was not intrusive, the restaurants are high quality and the bar welcoming. we were able to eat outside in the courtyard one evening which was lovely and we would recommend this to anyone visiting the beautiful chateau and grounds - or the races!
Stayed 4 nights in Sep 2018

10/10 Excellent

hesta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location beautiful hotel had trouble with the shower
Stayed 1 night in Sep 2018

10/10 Excellent

Glyn, Isle of Wight UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful area
I was disappointed that the hotel and grounds were not connected - I don't think this is made clear enough. Overnight stop - but really needs a day or two.
Stayed 1 night in Jul 2018

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
This is a great hotel! First rate all the way.
Stayed 1 night in May 2018

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent recovery from international flight
Great relaxing choice after flying into CDG. Wonderful Relais & Chateau hotel. Wish we would have stayed longer. English speaking staff. Great time having dinner and drinks in bar. Also patio area. Extensive breakfast with hot eggs to order Walking to Chateau and gardens for tour cost a little extra. Used private car service for airport pickup, seemless
Stayed 1 night in May 2018

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
horses
Staff was great

6/10 Okay

Alan, Australa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids not welcome
Expensive hotel that is happy to charge extra for child in room, however kids only allowed in pool before 10am or after 8pm !! No kids menu so meal depends on what you ask for as staff didn’t have any suggestions. We tried to conform to the menu for our daughter and were served old smelly fish, the table behind had chicken and chips, neither or which was on the menu. No welcome appetiser as in every other restaurant on my French trip so overall great place to stay but eat in one of the fantastic restaurants in the same street.
Stayed 2 nights in Apr 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed. Very expensive but well worth it. The staff could not have been friendlier. Our plans were changed and we arrived early in the morning. They were extremely accommodating. Great breakfasts, a great bar/lounge, and the location is amazing. Once a part of the chateau grounds, while now technically separate, you feel still as if you are within the confines of the chateau's park. Right next to one of the museums, across the street from the Grand Stables, and abutting the entrance to the park. Extremely luxurious conditions while respecting the ambiance of another century. Super romantic. Super fun. A worthwhile indulgence. Save up for the experience and then enjoy it. Recommend at least 3 or 4 days.
Stayed 2 nights in Oct 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

eric, london

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but not really five star service
Hotel is nice but a little overstated Could use better service room ready at 330pm when you check in, iron board broken, wrong breakfast delivery...
Stayed 1 night in Sep 2017
Response from Charlotte on Sep 22, 2017
Dear Eric, Thank you for staying with us and for your feedback. We are very sorry that we could not offer you what you rightfully could expect from Auberge du Jeu de Paume. We would like to mention that we brought another iron board very fast. We truly wish we will have the opportunity to welcome you back to the hotel in the hope that we can recover your impression of the service that you received recently. Yours sincerely, Charlotte Executive Assistant

10/10 Excellent

martin, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most charmingly & hospitable
Great room, location, service , charm, food. What can I say that is better.
Stayed 5 nights in Aug 2017
Response from Charlotte on Sep 5, 2017
Dear Martin, First of all, we would like to thank you for taking the time to share your review following your stay to the Auberge du Jeu de Paume. We always appreciate guest feedback as it gives us the opportunity to improve our offerings in order to better meet customer's needs. We look forward to your return trip. Best regards, Charlotte Executive Assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

John, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Chantilly Chateau
My wife and I have stayed here 3 times and all have been an excellent experience. This is a Relaise & Chateau Hotel, a chain of hotels we frequent. We love the location since it's an ideal place to stay a couple of days before our flight back to the USA. It's only 30 minutes by car to Charles De Gualle airport.
Stayed 2 nights in Jun 2017

6/10 Okay

chris, Kent

Disliked: Cleanliness, property conditions & facilities
Nice hotel
Hotel staff very pleasant but in desperate need of leadership Breakfast was a shambles Very expensive 5 star hotel but run more like a 3 star
Stayed 3 nights in May 2017

10/10 Excellent

Louis Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class, charming French countryside location
While planning a trip for our 30th wedding anniversary, I thought my wife would like to see the French countryside. I stumbled upon this property, which is conveniently located adjacent to Castle Chantilly. Although only 5-years old, this property fits into the historical architecture seamlessly. There is a Michelin 1-star restaurant onsite, which is a rare find, but there are several charming if not excellent restaurants a short walking distance in town. Other than a hiccup by the staff at check-in (no one was present at the registration desk and we had to wait for 5-minutes until someone showed up), the service was very good and the facility was impeccably clean. We definitely recommend this hotel for a romantic trip back in history and a relaxing and romantic escape. There's a spa onsite but unfortunately we did not have time to experience the services. But there's always next time!

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pefect Last Evening in France
Auberge du Jeu de Paume is nothing short of a perfect place to spend your last night in France before heading home. The staff went out of their way to make us feel totally welcomed and relaxed. Chantilly is a beautiful town, and this hotel fits in so well. We would highly recommend it.

10/10 Excellent

carol, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
A wonderful elegant hotel in the middle of the Chantilly domain. Highest standards, professional staff, delicious cuisine, gracious.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel and treatment

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel
Everything about the room was high class. We had a suite in it was terrific.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , very good staff , excellent experienc
the hotel located in a very good place ,the staff well trained and cleaning is excellent .

10/10 Excellent

idrissa, St.Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nuit in Paris
It is everything you dream about! Service and Hotel

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the chateau and the town
The hotel is absolutely immaculate , with spacious and luxurious rooms and a forest rate spa. All members of staff are extremely helpful and charming. All in all a memorable stay.