Ratings based on 171 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
2.9 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
In need of teardown and rebuildPosted Oct 24, 2014
These old condo buildings are OLD! Musty smell, scary exterior. This kitchen doesn't even have a full set of dishes, bowls and cutlery (good thing we phoned for something else and she told us to bring our own). Wifi touch and go depending on building. Love the grounds though, always a treat to stroll the lakeshore.
for Everyoneby A verified traveler
Nice natural environment and naturePosted Oct 20, 2014
We enjoyed the natural environment and view of the lake.
Comment from Hotel Management
May 4, 2015 by Guest services, Hotel Management
We are so happy you enjoyed your visit with us, and look forward to seeing you again
for Couplesby Terryfrom Calgary Alberta
Remote with with unsafe road conditionPosted Oct 15, 2014
Having chosen many locales for stays with a suite, this Hotel's offerings were significantly lacking. No opportunity to rent movies via the television, minimal channel selection so what do you do? Let's cook. Minimal utensils available, minimal dishes and minimal cooking pans. Canadian Thanksgiving and no roasting pan. And that is once you arrive. The Westside Road that you need to travel for approximatlly 10 miles is along the side of a mountain and going to the hotel, the road is closer to a goat trail than a road with a significant fall off should you veer right. Not again for me and my wife.
Comment from Hotel Management
May 2, 2015 by Kimberly, Hotel Management
You will be happy to know that the road to our Resort is in teh process of being improved by the Ministry of Highways and will be much safer for future use
for Everyoneby A verified travelerfrom Alberta
Quiet stayPosted Oct 8, 2014
Pros: Quiet and peaceful at this time of year
Cons: At this time of year and how few people were booked into the resort, put guests closer to the ammenities. We were furthest away so didn't use them.
Location: Very secluded - windy 17 km to get to Kelowna. Good golf courses and wineries galore.
The main purpose of our stay was to tour and golf around Kelowna. While we were able to do that, distance and condition of the road to the resort made it more challenging. I would guess that in the summer the road is even busier which would again be challenging, if a person was looking for a place to hang out for a few days and relax in the seclusion of this area, this would be a good place.
by A verified traveler
Terrible road to get there!Posted Oct 5, 2014
The resort is 17 km from West Kelowna, the road is very narrow and it twists and winds! The resort is old and the rooms definitely need renovations. When we arrived there was a towel hanging behind the bathroom door left by the previous guest! The room was is need of a through cleaning and dusting. The good thing about it was the room rate!
for Everyoneby A verified travelerfrom Vancouver, BC
Well priced Villa with a beautiful view.Posted Sep 23, 2014
Pros: It was restful with wildlife to watch and a lovely patio to take in the view. It had a restaurant that had simple meals, good service.
Cons: Supply of clean towels at least every other day.
Location: Not the place to use as a base for touring & wine tasting. Too far on a dangerously narrow road. Very dark at night.
We stayed 3 days in mid September, in a comfortable villa with plenty of space. We are artists so we found the grounds and access to the beach with view of lake and mountains a great setting for our painting subjects. Lots of interesting walks and hikes but you must be in good shape to traverse hills from some if the suites. A pool to swim, sandy beach on lake and boating, tennis courts and golfing makes this a great resort for families. Kind of remote so we packed for a day trip to tour, had our wine tasting in the afternoon instead of with dinner due to the long drive back to the resort.
for Everyoneby A verified traveler
Nice hotel, close to beachPosted Sep 12, 2014
Hotel was clean, beach is great. Since it was our first time, didn't realize our facility will be a 10 min walk to beach... inconvenient with kids.
Recommendedby A verified traveler
Don't letthe hotel pictures fool youPosted Sep 11, 2014
The hotel doesn't look like in the pictures. Food was excellent, location not so much
for Everyoneby A verified travelerfrom Canada
Secluded resortPosted Sep 8, 2014
Resort with lots to offer: golf, swimming, spa etc. A bit out of the way for touring around Kelowna or rest of Okanagan. Very winding road, but safe for travel. Stayed in a one bedroom condo unit: had only partial water view, was expecting water front, but it was fully booked, and I was told that I didn't specifically ask for waterfront……. The unit is very spacious, lots of amenities: kitchen was well stocked, including coffee maker, toaster, kettle, blender etc. I don't think they keep track of equipment: there was only one fork for instance. Never had any room service, even though they are supposed to do daily checks and make the bed etc. Apparently a shortage of staff; A little communication explaining the issues ahead of time may be helpful. Lots of cobwebs and dirt on the windows and patio railings: not sure if it's been clean all summer yet. All in all, very promising possibilities in this resort, will need a bit of work to push it to the next level, but the potential is there to make it a 4 or 5 star resort. I hope it happens.
by A verified travelerfrom Kamloops, British Columbia
Extremely disappointing stay at Lake Okanagan ResoPosted Sep 6, 2014
Pros: No much much.
Cons: Everything from supplies to service to costs.
Location: Other than golf, NOTHING except to drive 20 minutes in to Westbank or Kelowna to find something to do.
Looking forward for a year to the experience of our only son's wedding booked August 29th, 2014. On arrival the rooms were not ready until 4pm (this was 1 pm of our arrival). The grounds are not well-kept, the Reservation Desk/Pro Shop/site Confectionary was extremely poor of available stock and selection and the prices were extremely over-priced. No ice was available in the site locations (Terrace Lake Rooms) and the ice was priced at 3.00 per bag. Wine was significantly overpriced to the point of driving a "goat trail" in to Westbank to purchase nice wines at a nominal price. No golf carts were available to the disabled unless it was directly related to an "event", such as our son's wedding. Even at that, the trail to the wedding on the point was poorly accessible for the disabled or those with handicap. The site was barely staffed and assistance was less than minimal. The room was significantly overpriced and we have stayed at far superior establishments for less than half the cost. It would appear that foreign money is involved in the operation of this site and it lends itself to a time-share situation. I would never recommend this site to anybody and if this is the definition of the Okanagan, then they can keep it.