Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
68% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Nice hotel, close to beach

Posted Sep 12, 2014
Hotel was clean, beach is great. Since it was our first time, didn't realize our facility will be a 10 min walk to beach... inconvenient with kids.
4 out of 5
for Everyone
by A verified traveler from Canada

Secluded resort

Posted Sep 8, 2014
Resort with lots to offer: golf, swimming, spa etc. A bit out of the way for touring around Kelowna or rest of Okanagan. Very winding road, but safe for travel. Stayed in a one bedroom condo unit: had only partial water view, was expecting water front, but it was fully booked, and I was told that I didn't specifically ask for waterfront……. The unit is very spacious, lots of amenities: kitchen was well stocked, including coffee maker, toaster, kettle, blender etc. I don't think they keep track of equipment: there was only one fork for instance. Never had any room service, even though they are supposed to do daily checks and make the bed etc. Apparently a shortage of staff; A little communication explaining the issues ahead of time may be helpful. Lots of cobwebs and dirt on the windows and patio railings: not sure if it's been clean all summer yet. All in all, very promising possibilities in this resort, will need a bit of work to push it to the next level, but the potential is there to make it a 4 or 5 star resort. I hope it happens.
1 out of 5
by A verified traveler from Kamloops, British Columbia

Extremely disappointing stay at Lake Okanagan Reso

Posted Sep 6, 2014
Pros: No much much.
Cons: Everything from supplies to service to costs.
Location: Other than golf, NOTHING except to drive 20 minutes in to Westbank or Kelowna to find something to do.
Looking forward for a year to the experience of our only son's wedding booked August 29th, 2014. On arrival the rooms were not ready until 4pm (this was 1 pm of our arrival). The grounds are not well-kept, the Reservation Desk/Pro Shop/site Confectionary was extremely poor of available stock and selection and the prices were extremely over-priced. No ice was available in the site locations (Terrace Lake Rooms) and the ice was priced at 3.00 per bag. Wine was significantly overpriced to the point of driving a "goat trail" in to Westbank to purchase nice wines at a nominal price. No golf carts were available to the disabled unless it was directly related to an "event", such as our son's wedding. Even at that, the trail to the wedding on the point was poorly accessible for the disabled or those with handicap. The site was barely staffed and assistance was less than minimal. The room was significantly overpriced and we have stayed at far superior establishments for less than half the cost. It would appear that foreign money is involved in the operation of this site and it lends itself to a time-share situation. I would never recommend this site to anybody and if this is the definition of the Okanagan, then they can keep it.
4 out of 5
for Everyone
by A verified traveler from alberta

nice hotel, quiet, clean and comfortable

Posted Sep 3, 2014
Pros: nice staff, pleasant surroundings, good food, etc.
Cons: I suppose there could always be improvement, can't think of any.
Location: the road getting there has a lot of turns, must pay attention was a little nervous.
we were only there a short time but really liked the hotel. Had family visit while we were there and parking for them was available. overall we really liked the location.
3 out of 5
by A verified traveler from Vancouver

Lovely location but resort has seen better days

Posted Aug 27, 2014
Pros: Location. Some great facilities like the water trampolines and boat rentals.
Cons: A little rundown. They need to sort out the wasp problem.
Location: Beautiful location on the lake. Kelowna is about 30 minutes away and the Kettle Valley Railway bike trail is about 45 minutes drive.
Its a wonderful location, right on the lake. There are some great facilities like the water trampolines (though they could do with twice as many) and the boat rentals. The resort itself is a little rundown. The older units are definitely looking their age and the one we stayed in had very limited kitchen equipment (no collander, frying pan, etc) and the faucets were all a little stiff and the sofabed was a little creaky.
1 out of 5
by A verified traveler

Don' recommend

Posted Aug 21, 2014
Pros: View of the lake
Cons: Clean up the facilities
Horrific experience - not clean and they simply do not have enough cleaning staff. Lucky to get your room cleaned if at all. Run down and poorly managed hotel.
2 out of 5
by A verified traveler

Geat location, good food, aged facilities

Posted Aug 18, 2014
Location: Okanagan valley has lots to offer.
This resort has seen better days in terms of facilities. Staff was most helpful and friendly. Restaurant offered very good food.
4 out of 5
for Everyone
by A verified traveler from alberta

Hotel beach front Room with full kitchen and BBQ

Posted Aug 11, 2014
Very nice stay, convenient located water front Good for family with kids
2 out of 5
by A verified traveler

Beautiful resort and pools, room was not so great

Posted Aug 7, 2014
The resort is beautiful, beautiful pools, lots of flowers and plants and a pleasure to stroll through it. The resort offers rooms in different price ranges, we took the "cheapest" option, and the room was not good. It has a kitchenette that according to the hotel description they will not guarantee it will be fully equipped. That was an understatement: only 4 cups and a bowl. Although there was a stove, there was not even a saucepan, and absolutely no cutlery, or dishes. The room was dark, old-fashioned and of doubtful cleanness. The staff was not as friendly as you would expect from a resort. As an additional downside, over a long weekend during the summer, the spa was closed, and on the holiday monday, the kids club activities were cancelled.
2 out of 5
by A verified traveler from canada

The worst staff

Posted Aug 4, 2014
No room service Resort restaurant very poor The beach disorganized No chairs or any body to provide at the beach No life Gaurd at any time Dirty pool No life jackets, you have to rent the life jacket for 25 dollar / day and you have to return it by 6 pm