“Beautiful place with great views!”

Brand new as of April 1, 2008 so everything was sparkling and beautiful! The decor is lovely, the resort has all the amenities, and the rooms even include a small kitchen (sink, dishwasher, microwave, stovetop and utensils). Our room had a lovely view of the lake. The staff were friendly and helpful.

“"Anyone There?"”

Although our visit was brief, only over night, the accomodations were fine. The room was comfortable and luxurious. Location of the room....right above the underground garage. Not cool for a 1st visit. No view whatsoever. And no one in sight at check in! Very poor customer service. First time visit, left a first and last time impression. (unless the customer service is addressed)

“Need to do/improve.”

Our room was only vacumed Once. other wise very clean, lots of towels for after showers:) Pool area and beach area needs!!... Cover! There is No shade and my girls got heat stroke. Where the wood cover is cover it with a tarp/wood. Have beach umberlla avaliable for beach.

“Nice and new but still working out the kinks”

This hotel/resort opened in April and is beautiful but still has a few kinks to work out. Since Osoyoos is a summer destination, and many of the employees migrate there for summer only, the staff didn't have all the answers I was looking for regarding locations, directions, even times of operation for their own tapas bar. With time, I'm sure they will work all that out. The staff was pleasant and meticulous about keeping things clean. Tip: If you are light sensitive when sleeping, get a room on the lake side of the building. The morning sunlight isn't completely shaded by the blinds and promptly woke me at sunrise on the mountain side.